C-Thru (Shropshire) Limited

When the quote was given assured notice of work starting would be 3 weeks which was important as mother has dementia. In the end builders and CThru had not communicated with each other and had a ten day delay between porch coming down and next one going up. No apologies given and surveyor was rude and sharp with an elderly customer. Not good.

The work was completed in a few hours by a very efficient team of fitters. The new windows were installed without the need for any decoration and all the old windows and fittings removed from site. The quality of the products are excellent and to exact speck, and also reasonably priced.

I wish to convey my most grateful thanks and appreciation for the excellent work carried out at my house by the tradesmen you sent me they were polite and highly professional in all they did.

We went with C-Thru through a recommendation and in hindsight should have taken further quotes. The initial meeting to obtain a quote went well and we decided to go ahead. Thereafter it went down hill primarily due to the lack of communication with the sales team, service team and more importantly the after care team too. I had to constantly chase for updates etc and each of the teams just blamed each other or their suppliers. I wouldn't say i'm impressed with either the service, standard or finish of the works. I certainly won't be using or recommending C-Thru in the future. Lesson learnt from my side.

From the initial contact to the final result, this company came up "trumps". thoroughly professional from beginning to end. It's so refreshing these days to be able to order a product/service & be chuffed with every single aspect. Pleasant, professional & polite staff, no mess whatsoever & a great quality product that we are proud to own.

The C-Thru team have done a great job, from the initial talk with the sales man Andy, through the survey with Mark to the installation with Ian and Dave everything went smoothly and all on time. All the sales pitch and the talk are important, but from a home owners point of view it's the installation process that you are most concerned about. I imagined lots of mess and redecorating and I was completely wrong. There was no mess in the house and only a tiny bit of touch up paintwork to do by one window only. We are so pleased with the results that we are moving on now with Phase 2, new front door and new conservatory. We have chosen a new composite front door with all the options we could desire and the old conservatory is coming down with a new warm roof one being erected in the next few weeks. We are very happy with the results and with how we have been dealt with through out the whole process.