Work good but communication poor
When the quote was given assured notice of work starting would be 3 weeks which was important as mother has dementia. In the end builders and CThru had not communicated with each other and had a ten day delay between porch coming down and next one going up. No apologies given and surveyor was rude and sharp with an elderly customer. Not good.
Customer in Shropshire
Posted on 17/10/2021
, work completed 11/09/2021
Replacing 3 windows with new.
The work was completed in a few hours by a very efficient team of fitters. The new windows were installed without the need for any decoration and all the old windows and fittings removed from site. The quality of the products are excellent and to exact speck, and also reasonably priced.
Prescott
Posted on 06/06/2019
, work completed 06/06/2019
Recommended
Very pleased
Very pleased. Great job, well done.
Which? Trusted Traders Consumer
Posted on 12/01/2018
, work completed 12/01/2018
Recommended
Very good
Very good, we shall recommend them to all friends and family.
Which? Trusted Traders Consumer
Posted on 09/01/2018
, work completed 09/01/2018
Recommended
Brilliant job
Every employee at C-Thru that we dealt with were very professional. I would highly recommend the company.
Which? Trusted Traders Consumer
Posted on 18/10/2017
, work completed 18/10/2017
Recommended
Very pleased
Which? Trusted Traders Consumer
Posted on 16/09/2017
, work completed 16/09/2017
Recommended
Superb
Absolutely superb job totally professional so impressed. Thank you.
Which? Trusted Traders Consumer
Posted on 26/05/2017
, work completed 26/05/2017
Recommended
High standard
The work was carried out at the highest standard. The guys were brilliant and the finished job fantastic.
Which? Trusted Traders Consumer
Posted on 22/05/2017
, work completed 22/05/2017
Recommended
Recommended
I wish to convey my most grateful thanks and appreciation for the excellent work carried out at my house by the tradesmen you sent me they were polite and highly professional in all they did.
Mr Broadway
Posted on 07/04/2017
, work completed 07/04/2017
Recommended
Poor communication / service after quote signed
We went with C-Thru through a recommendation and in hindsight should have taken further quotes. The initial meeting to obtain a quote went well and we decided to go ahead. Thereafter it went down hill primarily due to the lack of communication with the sales team, service team and more importantly the after care team too. I had to constantly chase for updates etc and each of the teams just blamed each other or their suppliers. I wouldn't say i'm impressed with either the service, standard or finish of the works. I certainly won't be using or recommending C-Thru in the future. Lesson learnt from my side.
Telford101
Posted on 30/11/2016
, work completed 30/11/2016
Front Door
From the initial contact to the final result, this company came up "trumps". thoroughly professional from beginning to end. It's so refreshing these days to be able to order a product/service & be chuffed with every single aspect. Pleasant, professional & polite staff, no mess whatsoever & a great quality product that we are proud to own.
Deborah
Posted on 25/07/2016
, work completed 25/07/2016
Recommended
New windows, gutters, fascias and doors
The C-Thru team have done a great job, from the initial talk with the sales man Andy, through the survey with Mark to the installation with Ian and Dave everything went smoothly and all on time. All the sales pitch and the talk are important, but from a home owners point of view it's the installation process that you are most concerned about. I imagined lots of mess and redecorating and I was completely wrong. There was no mess in the house and only a tiny bit of touch up paintwork to do by one window only. We are so pleased with the results that we are moving on now with Phase 2, new front door and new conservatory. We have chosen a new composite front door with all the options we could desire and the old conservatory is coming down with a new warm roof one being erected in the next few weeks. We are very happy with the results and with how we have been dealt with through out the whole process.
Ian Blackford
Posted on 21/07/2016
, work completed 21/07/2016
Recommended
Recommended
They replaced guttering and fascias and also built an extension for me. They kept to the schedule and kept me informed throughout the process. They left everything tidy and the workmanship was first class.
Which? Trusted Traders Consumer
Posted on 02/08/2015
, work completed 02/08/2015
Recommended
Window Installation
They were well organised, neat and very friendly. They did a great job and I would highly recommend them. The job was the installation of 14 new windows in a Victorian terrace.
Jon, Shropshire
Posted on 01/06/2015
, work completed 01/06/2015
Recommended
Second time
This is the second time I have used "C-Thru" Service & product second to none.
Which? Trusted Traders Consumer
Posted on 09/09/2014
, work completed 09/09/2014
Recommended
Efficient service
I used C-Thru for my new windows 5 months ago. I found them to be efficient and expedient. They were clean throughout.
Satsifiedcustomer
Posted on 26/08/2014
, work completed 26/08/2014
Recommended
Which? Local Review
The double glazing units were fitted without causing too much mess and included placing dust sheets to protect carpets. One glazed unit was found to be cracked and a number of mitre joints on plastic frames did not match the surrounding colour. These defects were noticed by the fitters and corrected within a few days.
trevor clarkson
Posted on 23/02/2012
, work completed 23/02/2012
Recommended
Which? Local Review
Clean, efficient job. Good product (VEKA profile). A few niggles were politely and properly resolved. 16 windows and 2 doors fitted.
DaveB
Posted on 03/04/2007
, work completed 03/04/2007
Recommended