Keytek provided a very good service – apart from its cost – when the front door lock of an empty rural property failed on a Saturday afternoon. Given the travel involved, its labour charge of £140.40 (incl. VAT) per hour might have been reasonable if replacing the lock had taken less than an hour, as expected. However, it proved difficult and Keytek charged another £140.40 for the additional 27 minutes, because it charges a full hour’s labour, at the same rate, for any part of an hour – which seems exorbitant. Following our feedback it refunded half an hour’s labour, but another time we’d try very hard to contact a local firm directly.

New locking mechanism on front door needed. Three keys supplied. Two other doors checked and they didn’t need new locks just wd40!