Friendly staff and engineer but unfortunately the pricing is misleading and excessive - over £100 per hour. BE AWARE, there is a minimum charge of one hour - this was not made clear to me (it's not mentioned on the website, online ads are misleading and its not made clear over the phone) so I have raised a complaint with trading standards who I hope will look into this. Keytek are a national network of locksmiths - you're much better going to a local tradesman who will be considerably cheaper and will agree a reasonable price for a job, rather than charging over £100 for a 10 minute job. I should also note, my appointment was rearranged at the last minute (delayed by several hours), and the engineer was then late to the rearranged time. Not a huge issue for me as I was working from home, but something to be wary of for others.

I needed a locksmith to repair or replace the lock on my garage door. The guy turned up pretty quickly but then explained that he didn't have the part so would order it in and return at about 1pm the next day to fit it. I then made the necessary arrangements to be at home at that time. At about 1pm the next day I received a call explaining that the part had arrived but that the locksmith would not be able to attend until the next day. That was a broken appointment and 2 nights with an insecure garage. When he did turn up he explained that he had received the part at about 2pm the previous day and had told the call centre to advise me that he could attend later that same day. This was not what was said to me on the phone. He then spent about 10 mins fitting the lock. This all cost me the princely sum of £164.39. The lock itself cost me £49.99 and a bit of research on the web failed to find a similar lock for any more than about £20. This was not what I would call good value for money or a quality service. Shame because the guy did an excellent and swift job at the end of the day...or 2 days! I provided the company with the opportunity to comment before submitting this review but they failed to respond.

Avoid... avoid... avoid. Quoted £93 to open a door. Fair enough but turned into £111.60. Called another local company who quoted £85 but would take longer to respond. Keytek then sent a text quoting £10 off the price. Thought it sounded good but when I called back they said this discount was already applied... mmm. Should have avoided but I needed the door open. In fairness, they did open the door but then slapped 20% VAT on top. When I disputed they claimed to have a 'recording' of the call, rubbish. No option but to pay as I had to leave the house again. Lesson: Go with a local company who charge what they claim

Called Keytek, who quickly responded to my call for a broken lock on a tenanted flat, agreed to the £80 per hour plus materials charge. Keytek duly responded, however I was then contacted to pay the bill to find I'd been charged £270 in total, which included £148 for what I can gather is for a new mechanism, which is in essence a £50 part. I have no issue with labour charge or paying for parts, however the uplift of costs on parts is ridiculous.

My UPC door was not responding to my key. Contacted Keytek, They sent out a so called locksmith. You assume these people are professional, Yes? Not so! He removed the handles, snapped the barrels, Then drilled out the gear box of my door! During this time he made 20 calls seeking advice. On 3 occasions he took photos and sent them off to somebody. When asked, I am nearly there!! After 2 hours, he packs his tools (2:30pm) And tells me he will be back at 6pm with another locksmith! 7 pm, I contact Keytek! I am told he is running late, Another hour! 8pm a different locksmith turns up, who questions everything the first did. I had a seized hook, no need to drill out the gearbox! No explanation why the first guy did not come back? I was initially told that Keytek would replace the gear box. Now I am informed that Keytek technical department feel the first locksmith acted professionally! Totally contradictory. When the first locksmith was in my house, destroying my door, I inquired about the cost to me for a new gear box for the door? 300 pounds, plus labour, plus VAT. Roughly 500 pounds!The second locksmith replaced the gear box, replaced the problem bar hook, They come as a pair, So he replaced both! Labour and VAT, 195 pounds! Not once has anybody from Keytek apologised to me. There customer care is a disgrace! They are nothing more than an agency! They sub the work out, then take 60% of the fee!

The tradesman was here for just over 20 minutes fitting a multi-purpose lock and for that I was charged £152 - 40. The person doing the job was polite and efficient, but how can this charge be justified? It doesn't reflect the quote I was given over the phone. I shall go to an "independent" lock-smith in future.

Keytek provided a very good service – apart from its cost – when the front door lock of an empty rural property failed on a Saturday afternoon. Given the travel involved, its labour charge of £140.40 (incl. VAT) per hour might have been reasonable if replacing the lock had taken less than an hour, as expected. However, it proved difficult and Keytek charged another £140.40 for the additional 27 minutes, because it charges a full hour’s labour, at the same rate, for any part of an hour – which seems exorbitant. Following our feedback it refunded half an hour’s labour, but another time we’d try very hard to contact a local firm directly.

New locking mechanism on front door needed. Three keys supplied. Two other doors checked and they didn’t need new locks just wd40!