Called Keytek, who quickly responded to my call for a broken lock on a tenanted flat, agreed to the £80 per hour plus materials charge. Keytek duly responded, however I was then contacted to pay the bill to find I'd been charged £270 in total, which included £148 for what I can gather is for a new mechanism, which is in essence a £50 part. I have no issue with labour charge or paying for parts, however the uplift of costs on parts is ridiculous.

My UPC door was not responding to my key. Contacted Keytek, They sent out a so called locksmith. You assume these people are professional, Yes? Not so! He removed the handles, snapped the barrels, Then drilled out the gear box of my door! During this time he made 20 calls seeking advice. On 3 occasions he took photos and sent them off to somebody. When asked, I am nearly there!! After 2 hours, he packs his tools (2:30pm) And tells me he will be back at 6pm with another locksmith! 7 pm, I contact Keytek! I am told he is running late, Another hour! 8pm a different locksmith turns up, who questions everything the first did. I had a seized hook, no need to drill out the gearbox! No explanation why the first guy did not come back? I was initially told that Keytek would replace the gear box. Now I am informed that Keytek technical department feel the first locksmith acted professionally! Totally contradictory. When the first locksmith was in my house, destroying my door, I inquired about the cost to me for a new gear box for the door? 300 pounds, plus labour, plus VAT. Roughly 500 pounds!The second locksmith replaced the gear box, replaced the problem bar hook, They come as a pair, So he replaced both! Labour and VAT, 195 pounds! Not once has anybody from Keytek apologised to me. There customer care is a disgrace! They are nothing more than an agency! They sub the work out, then take 60% of the fee!

The tradesman was here for just over 20 minutes fitting a multi-purpose lock and for that I was charged £152 - 40. The person doing the job was polite and efficient, but how can this charge be justified? It doesn't reflect the quote I was given over the phone. I shall go to an "independent" lock-smith in future.

Keytek provided a very good service – apart from its cost – when the front door lock of an empty rural property failed on a Saturday afternoon. Given the travel involved, its labour charge of £140.40 (incl. VAT) per hour might have been reasonable if replacing the lock had taken less than an hour, as expected. However, it proved difficult and Keytek charged another £140.40 for the additional 27 minutes, because it charges a full hour’s labour, at the same rate, for any part of an hour – which seems exorbitant. Following our feedback it refunded half an hour’s labour, but another time we’d try very hard to contact a local firm directly.

New locking mechanism on front door needed. Three keys supplied. Two other doors checked and they didn’t need new locks just wd40!