My UPC door was not responding to my key. Contacted Keytek, They sent out a so called locksmith. You assume these people are professional, Yes? Not so! He removed the handles, snapped the barrels, Then drilled out the gear box of my door! During this time he made 20 calls seeking advice. On 3 occasions he took photos and sent them off to somebody. When asked, I am nearly there!! After 2 hours, he packs his tools (2:30pm) And tells me he will be back at 6pm with another locksmith! 7 pm, I contact Keytek! I am told he is running late, Another hour! 8pm a different locksmith turns up, who questions everything the first did. I had a seized hook, no need to drill out the gearbox! No explanation why the first guy did not come back? I was initially told that Keytek would replace the gear box. Now I am informed that Keytek technical department feel the first locksmith acted professionally! Totally contradictory. When the first locksmith was in my house, destroying my door, I inquired about the cost to me for a new gear box for the door? 300 pounds, plus labour, plus VAT. Roughly 500 pounds!The second locksmith replaced the gear box, replaced the problem bar hook, They come as a pair, So he replaced both! Labour and VAT, 195 pounds! Not once has anybody from Keytek apologised to me. There customer care is a disgrace! They are nothing more than an agency! They sub the work out, then take 60% of the fee!