Went into the Andover store and was treated very warmly even though we all still are observing social distancing. Spoke to Alan and e was brilliant very friendly and helpful giving lots of options. We sorted it all out in about 40minutes in store, being an electrical and mechanical engineer I took my tech drawings in for them which helped but as they were doing the stairs they wanted to make sure so come out and measured up no fuss at all. Couple weeks and fitter has been today, wife was in and said he was a very pleasant man and had a good laugh. I have looked at the job and I can honestly day I would recommend this store to anyone without reservation. The carpet and underlay feel and look outstanding. Very very happy with the whole experience from start to finish. Will definitely be using them again.