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Endorsed by

Which

?

Trusted Traders

Carpetright Bournemouth

Approved Service
Logo on white
Carpetright fitting service
Profile thumb carpetright logo

4.1

6 Reviews

What does an Approved Service endorsement mean?

Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Carpetright have been endorsed for their flooring fitting services. For more information please contact us here at W?TT or ask Carpetright direct.

About

This business has not added a description yet.

What we do

  • Carpets and flooring

    • Carpet showrooms and shops
    • Flooring showrooms and shops
    • Carpet fitting
  • Flooring services

    • Carpet fitting
    • Floor laying
    • Wood flooring installation

Customer reviews

4.1
6 reviews
Customer Service
4.2
Quality
4.2
Value
4.0
Sort by
What a terrible job nothing but trouble
Customer Service
Quality
Value
When we ordered our new hall stairs and landing carpet we thought we had made a good decision. How wrong we were! After constantly being mislead and left waiting for the fitter to arrive and the carpet and underlay to be replaced and it is still not fitted correctly after 3 visits and still just coming away at the edges. After the first fitting was wrong they agreed to redo the job but managed to not order the correct amount of carpet and underlay. We have finally spoken to a manager in the Weymouth store and head office who has told us he will refer our case to a regional customer service manager I am still not convinced anything will happen. All I want now is a refund in full and for these people to go away. Use carpet wrong at your own peril. We think if we don't get anywhere this week we will have no option but to go to court and get it sorted from there. After speaking to the manager that has not seen the mess all he has offered is to send out the same fitter to re stretch the carpet. We do not want this to happen as we have no confidence in the local staff to be able to supply and correctly fit it after 5 months since our original order was placed and that a 4th or even a 5th visit will be any better than the other 3. DO NOT USE THIS COMPANY. I WOULD GIVE MINUS STARS IF IT WAS POSSIBLE. Once they have your money they do not seem to care. If anyone from Which wants to contact us we will be glad to discuss this with you I feel it would not be too harsh to remove them.
Customer in Poole Posted on 30/04/2019 , work completed 05/12/2018
Don't go anywhere else!
Customer Service
Quality
Value
Fitters were helpful, chatty nice guys. Came on time if not a bit early, every time, completed the fitting very quickly, and tidied up after they'd finished. Prior to that and the most important part was the time spent in the shop. Mark and David looked after us every time, but we found David in particular to be honest in guiding us away from a type of carpet to a better choice, explaining why it was a better choice. Just the whole experience in sourcing discounts and his general demeanour made the whole exercise of handing over a lot of money, a pleasurable one.
Roy Jackson, . Posted on 14/06/2018 , work completed 14/06/2018
Review
Customer Service
Quality
Value
The fitter rang in the morning to give me an approx time so it meant I could nip out and do a few things. He arrived at the started time and was very quick and efficient and very helpful
Adelaide Posted on 14/06/2018 , work completed 14/06/2018
Satisfied customer
Customer Service
Quality
Value
We were happy with the whole experience from purchasing the carpet to including fitting.Sales representative David was very informative and made us feel comfortable .We were kept advised through to the time of fitting. The fitter was very experienced and made a lovely job of the carpet he was very pleasant clean and tidy.A good experience all around.
David Posted on 14/06/2018 , work completed 14/06/2018
Highly recommend
Customer Service
Quality
Value
He was very friendly, did a great job
Which? Trusted Traders Consumer Posted on 25/07/2016 , work completed 25/07/2016
Happy with the new flooring
Customer Service
Quality
Value
Used them on two occasions, they did pretty much my whole house. Wouldn't think twice about having them a 3rd time!
Which? Trusted Traders Consumer Posted on 09/07/2016 , work completed 09/07/2016