Fitters were helpful, chatty nice guys. Came on time if not a bit early, every time, completed the fitting very quickly, and tidied up after they'd finished. Prior to that and the most important part was the time spent in the shop. Mark and David looked after us every time, but we found David in particular to be honest in guiding us away from a type of carpet to a better choice, explaining why it was a better choice. Just the whole experience in sourcing discounts and his general demeanour made the whole exercise of handing over a lot of money, a pleasurable one.