What happened: ordered for vinyl to be fitted in my bathroom, it is an old house and using advice I asked for plywood to be laid first and accepted the quote. The fitter came and I let him do his job, he did not take very long but he did not put down the plywood. Told the store and the manager visited my home. Now because the plywood was not used I did not paid for this. However, because the plywood would have protected the vinyl and with whatever the fitter glue underneath it has now come on top of the vinyl and I do have horrible brown/yellow marks everywhere on the vinyl that is, anyway put the wrong way! Asked many times for a complaint number, asked for the store manager to contact me, and not getting anywhere totally been ignored. I want for the manager to come down to look the results of a really bad job and for the vinyl to be reimbursed! I did not even get an apology and if one look on Facebook and Twitter there are so many complaints not been resolved.