First up they never pick up the phone or reply to emails so we had to always go to the store to find out about our order- only four times. They never phoned us to tell us when it was in so we always had to visit to chase. After a month they finally told us the carpet was not available so we changed. On the day of fitting no one even turned up as someone crossed our name off the fitting list for no reason, despite me confirming the fitting date every time I went to the store! They didn't even tell us, we had to go in to ask why no one turned up. We then just cancelled our order, the manager didn't even try and offer anything to stop us canceling, shows that he knows just how bad they are. All he could do was shrug his shoulders. Utter shambles. The worst customer experience of my life. They get 1 star for the cheap price we got on carpet we never actually got.