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Endorsed by

Which

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Trusted Traders

Carpetright Culverhouse Cross

Logo on white
Profile thumb carpetright logo

4.3

5 Reviews

About

This business has not added a description yet.

What we do

  • Carpets and flooring

    • Carpet showrooms and shops
    • Flooring showrooms and shops
    • Carpet fitting
  • Flooring services

    • Carpet fitting
    • Floor laying
    • Wood flooring installation

Customer reviews

4.3
5 reviews
Customer Service
4.2
Quality
4.4
Value
4.4
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Lousy service throughout
Customer Service
Quality
Value
My daughter moved into a new house and ordered thousands of pounds worth of carpet from Carpetright. A failure in the order meant the living room carpet was not delivered as planned. The fitters recommended by Carpetright seemed more keen on speed than quality and the finish was poor in a number of areas. Worse they made no effort to clean up leaving off cuts and debris throughout the house. How do they get away with such arrogance? A carpenter will sweep up as will a plumber. Why do carpet fitters leave a mess behind them. This was a most unsatisfactory experience - perhaps part of the reason the firm is going down the plug?
Alun Davies07/04/2018
A Which? Trusted Traders staff member replied on behalf of the trader (on 14/06/2018)
Dear Mr Davies, Thank you for your feedback. We apologise for the poor service that you received from our Culverhouse Cross store and their approved fitter. We value your comments and will ensure that we investigate your case and look into why the product was delayed and the Fitters did not clear up the off cuts, as it is part of our Service level agreement . We will ask the Store Manager to contact you and arrange an inspection at your convenience and take things from there. Apologies once again.
First Class
Customer Service
Quality
Value
We had our stairs, landing and one of the bedroom carpets fitted by Michael. He was excellent and did a first class job. He was very polite and friendly and very effiecnt. I give him top marks all round.
Which? Trusted Traders Consumer25/04/2017
Excellent
Customer Service
Quality
Value
We had a bedroom carpet fitted and it is excellent, we are really pleased. Roger was very clean and efficent and we will be using him again.
Which? Trusted Traders Consumer21/04/2017
Happy
Customer Service
Quality
Value
We had carpet fitted in one room and we are happy with the overall finish.
Which? Trusted Traders Consumer20/04/2017
Over the moon
Customer Service
Quality
Value
I had my hallway, landing, stairs, lounge and porch fitted with new carpet by Michael and I am absloutley over the moon. He was very polite and clean. He even moved all the heavy furniture for me. I am absloutely thirlled with everything. Top marks all round.
Which? Trusted Traders Consumer06/04/2017