We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies as per our policy which also explains how to change your preferences.

Endorsed by

Which

?

Trusted Traders

Approved Service
Carpetright fitting service

Carpetright Culverhouse Cross

Which? Trusted Traders Logo
Profile thumb carpetright logo

4.3

5 Reviews

What is an Approved Service endorsement?

Retailers apply to have the services they provide assessed and endorsed by Which? Trusted Traders. In the ‘Approved Service’ ribbon endorsement logo you can see exactly which services we have assessed for a retailer. As an example services may include installation, design or fitting.

About

As a leading UK supplier of home flooring, we know a thing or two about carpets, engineered wood, vinyl and laminate flooring. We’ve been the trusted choice for consumers for over 25 years with good reason. We believe in making things easy for our customers and we’ll steer you smoothly all the way through from browsing to installation.

We are proud to offer a professional fitting service that guarantees you receive the perfect flooring finish without any hassle, so you can relax while we take care of everything. We only recommend fitters who are fully qualified and assessed by the Flooring Industry Training Association. All of our recommended fitters have also all passed the rigorous assessment process set by Which? to become an endorsed Which? Trusted Trader. They’ll give your new flooring a smooth, professional finish, leaving your home looking fabulous.

Find out more at www.carpetright.co.uk/fitting, in store or by contacting our customer service team on 0330 333 3444

What we do

  • Carpets and flooring

    • Carpet showrooms and shops
    • Flooring showrooms and shops
    • Carpet fitting
  • Flooring services

    • Carpet fitting
    • Floor laying
    • Wood flooring installation

Customer reviews

Reviews summary

4.3
5 reviews
Customer Service
4.2
Quality
4.4
Value
4.4
Sort by
Lousy service throughout
Customer Service
Quality
Value
My daughter moved into a new house and ordered thousands of pounds worth of carpet from Carpetright. A failure in the order meant the living room carpet was not delivered as planned. The fitters recommended by Carpetright seemed more keen on speed than quality and the finish was poor in a number of areas. Worse they made no effort to clean up leaving off cuts and debris throughout the house. How do they get away with such arrogance? A carpenter will sweep up as will a plumber. Why do carpet fitters leave a mess behind them. This was a most unsatisfactory experience - perhaps part of the reason the firm is going down the plug?
Alun Davies07/04/2018
A Which? Trusted Traders staff member replied on behalf of the trader (on 14/06/2018)
Dear Mr Davies, Thank you for your feedback. We apologise for the poor service that you received from our Culverhouse Cross store and their approved fitter. We value your comments and will ensure that we investigate your case and look into why the product was delayed and the Fitters did not clear up the off cuts, as it is part of our Service level agreement . We will ask the Store Manager to contact you and arrange an inspection at your convenience and take things from there. Apologies once again.
First Class
Customer Service
Quality
Value
We had our stairs, landing and one of the bedroom carpets fitted by Michael. He was excellent and did a first class job. He was very polite and friendly and very effiecnt. I give him top marks all round.
Which? Trusted Traders Consumer25/04/2017
Excellent
Customer Service
Quality
Value
We had a bedroom carpet fitted and it is excellent, we are really pleased. Roger was very clean and efficent and we will be using him again.
Which? Trusted Traders Consumer21/04/2017
Happy
Customer Service
Quality
Value
We had carpet fitted in one room and we are happy with the overall finish.
Which? Trusted Traders Consumer20/04/2017
Over the moon
Customer Service
Quality
Value
I had my hallway, landing, stairs, lounge and porch fitted with new carpet by Michael and I am absloutley over the moon. He was very polite and clean. He even moved all the heavy furniture for me. I am absloutely thirlled with everything. Top marks all round.
Which? Trusted Traders Consumer06/04/2017