Terrible. Truly the worst customer experince I've ever had. Treated like dirt.
I'm only giving 1 star because zero isn't an option. Absolutely awful. Took 8 months - that's right, 8 months - to fit a carpet. You'd expect profuse apologies and a decent refund offer wouldn't you? Nope. There was evidence of appalling rudeness within this time. The regional manager, did not once bother contact us despite being 'fully aware', which is even more unforgivable. The whole experience was a shambles. It truly appears, that Carpetright do not care one iota for their customers, and my advice if you are looking for a carpet, would be to bypass this excuse of a retailer, and go to another company who actually care and are more deserving of your hard earned money.