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Endorsed by

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Trusted Traders

Carpetright Wrexham

Logo on white
Profile thumb carpetright logo

3.3

2 Reviews

About

This business has not added a description yet.

What we do

  • Carpets and flooring

    • Carpet showrooms and shops
    • Flooring showrooms and shops
    • Carpet fitting
  • Flooring services

    • Carpet fitting
    • Floor laying
    • Wood flooring installation

Customer reviews

Reviews summary

3.3
2 reviews
Customer Service
3.0
Quality
3.5
Value
3.5
Sort by
Very poor job multiple problems and terrible customer service
Customer Service
Quality
Value
I had laminate flooring fitted by Carpetright to the whole upper floor of our house. I paid for the fitting prior to the fitters completing the job as I needed to go out and the fitters had to be paid in cash. When I returned home it was clear there was issues. The way the floor and beading had been fitted meant it was impossible to shut my bedroom door and the other door only just shut. The general finish was poor in many areas with damage to the beading, scratches and nails sticking out, the skirting board also damaged in places. Also multiple areas where bright pink glue had leaked out over the laminate. I contacted the store several times and i stated due to the disregard for our property I requested for a different fitter to be sent to assess the issues. I was told they would only send the original fitter who said he wanted to cut my for to fit the flooring even though this would be very unsightly. I then contacted customer services and was promised on several occasions that they would liaise with the store and arrange for another fitter, to date over a month later all I have had is repeated calls from the store saying they wanted to send the same fitter around customer services ignore you and make false promises. I would advise getting someone else to fit your flooring.
Kate Dunn17/04/2018
Very happy
Customer Service
Quality
Value
We had some wooden floor laid back in August, and we very happy. We have no complaints at all in regards to the work.
Which? Trusted Traders Consumer10/08/2016