Hi Rudi, We are sorry to hear you feel this way. I have just checked our records to see how we could have helped you more and found that you haven’t reported any issues to us since we last serviced your boiler in June 2017. After we installed the boiler in 2016, we visited you in July when you reported low pressure. Our engineers found an issue with the incoming mains water pressure. I can see that United Utilities did actually visit and carried out a repair to resolve this issue for you. The next time we heard from you was mid-September 2016 when you asked us to have a look at replacing your shower. We sent an engineer out to have a look and we gave you a written quotation for the work. Our notes show that you contacted us to say you felt confident you could change the shower yourself and that you might do the basin taps at the same time. We advised against this and left you to consider the quotation provided. We did not hear anything more from you until we carried out the annual maintenance check to your boiler June 2017. When you made this appointment you didn’t make us aware you were having any issues with the central heating or hot water. If there was an installation error, we cant apologise enough. We are extremely disappointed however, that you haven’t been in touch to report any problems or give us any opportunity to remedy for you before leaving a review online branding us unprofessional. Had you had any issues, you could have called up any time for us to resolve.