I've had the pleasure of using Ian as well as his father for various issues I've had with my boiler/heating system, as well as standard events like boiler servicing. I've been absolutely delighted with both the service I've received as well as the costs being extremely reasonable. His family company is the only one I would turn to when I have any kind of boiler/heating work needing done - as one example, I recently had a 3 way valve that needed replacing, which became more tricky than originally thought (mainly due to a water hammer issue) and he (and his father) worked on the issue over many visits, trying three different valves - and insisted ultimately on sticking to the exact original price they had quoted for the job. You really get the feeling that both Ian and his father genuinely take pride in completing a job, and that the customer is left happy. They are both extremely knowledgeable and you get the impression that what they don't know between them on boilers/heating systems really isn't worth knowing. On top of that you won't find a nicer pair of guys running a business like this. If you're reading this review because you have an issue and don't know who to trust - just contact Ian and be reassured you're in the best possible hands.