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Trusted Traders

Cheal Concepts Ltd T/A The DIY Doctors

Profile thumb 766c93f1 62ae 44c5 b488 1345db37f1b6

4.8

30 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

DIY Doctors undertake a wide range of bespoke refurbishment projects such as entire home improvements to much smaller jobs. With our knowledge and hands on experience of the industry DIY Doctors was established with a simple goal in mind.... to provide a professional, reliable and friendly handyman and maintenance service in the MiIdlands, at a value for money price. We believe our growth is due to our 100% customer care policy which continues to put our customers first.

Our property maintenance services cover Birmingham, Birmingham city centre Solihull, Leamington Spa, Stratford Upon Avon, Coventry plus many more.

We are fully insured and all work comes with a complete customer satisfaction guarantee.

What we do

  • Property refurbishment contractors

  • Bathroom fitters

    • Accessible bathrooms and showers
    • Bathroom design services
    • Bathroom refurbishment
    • Wet rooms
    • Bathroom Installation
    • Bathroom suppliers
    • Bathroom tiling
    • Electric Showers
  • Kitchen fitters

    • Kitchen design
    • Kitchen installation
    • Kitchen refurbishment
    • Kitchen tiling
  • Tile fitters and showrooms

    • Bathroom tiling
    • Kitchen tiling
    • Floor tiling
  • Handyman and home maintenance services

  • More Services

    • plumbers
    • electricians
    • carpenters
    • decorators

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
30 reviews
Customer Service
4.9
Quality
4.9
Value
4.7
Sort by
Outstanding
Customer Service
Quality
Value
James Cheal replaced the six(!)-year-old bathroom that had increasingly given us nothing but Problems Galore, culminating in water coming through the lighting in the kitchen below – everything had been done badly by a complete cowboy subcontracted by a bathroom shop. It had all looked very nice initially, but gradually revealed itself as a truly shoddy job in every respect. James did a whole load of “invisible” work, stripping out layers of tiling, replacing pipework, plastering, replacing flooring that was unsupported, damaged or rotted by hidden leakage etc, so that the job was 100% done to his standards, no compromising with the previous rubbish of Jesse James. We are therefore entirely confident that his work will stand the test of time. James was tremendously hard-working, and even came up with good ideas that we were pleased to adopt. He also recommended an excellent bathroom supplier to use. James is multi-skilled - plumbing, plastering, tiling, flooring etc. - and takes an obvious pride in his work, doing everything to the highest standard. He is meticulous, thorough and painstaking, and is clearly a genuine, honest man. We now have a beautiful finished product that is a pleasure to use and, most importantly, we have the comfort of knowing that it is done correctly too, not a nightmare waiting to unfold. We were lucky to hit on James for the job, and would not hesitate to use his services again – we cannot recommend him highly enough. If only we'd used him before
Bob in West Midlands Posted on 06/11/2020 , work completed 30/10/2020
Great job!
Customer Service
Quality
Value
James and the team were extremely professional from start to finish. The attention to detail through planning, delivery and completion was excellent as was the quality of finish. The team were totally trust worthy - we even felt confident enough to leave our keys with them and go on holiday! The project was completed on time and on budget. Thank you James.
Customer in West Midlands Posted on 20/06/2020 , work completed 10/02/2020
Good and professional work
Customer Service
Quality
Value
I have two jobs done by James. He repaired flat roof. Was very honest about the assessment of the roof. He not try to sell extra service and did the repair. The second time shower leaked and he came promptly and repaired the loosened trap and also changed the valve on the shower head.
Customer in West Midlands Posted on 07/10/2019 , work completed 22/07/2019
The trader replied (on 22/10/2019)
Thank you for taking the time to leave us such a positive review; we really appreciate it. We are so pleased that you are happy with our services and recommend us to others. Thanks again
Superb tradesmen. Great attitude, great work ... for plumbing/bathrooms, use these guys!
Customer Service
Quality
Value
We got properly done over by cowboy builders, losing thousands and having our old bathroom trashed. They left with water leaking into the kitchen and continued to try to intimidate us to pay even more money. It was a bruising experience and the house was a mess (and we have young children). Thankfully, DIY Doctors were recommended to us. They were charming, respectful, really helpful in advising us, liaising with us, helping us to make sensible decisions whilst working towards giving us the bathroom we were longing to have. They stripped out the work of the cowboys, sorted the issues they left and then started again. Once they started, they focused on the job and got stuck in every day - and what they left us was a beautiful bathroom, expertly finished, on time, on budget and frankly, having them in our house was absolutely fine. I understand they do a range of DIY work and we will ensure that we will only use them in future. Really great guys.
Andrew, West Midlands Posted on 01/07/2019 , work completed 15/06/2019
The trader replied (on 15/07/2019)
Thank you so much for taking the time to leave us such a glowing and thorough review, we really appreciate it. We are so pleased that you are happy with the results especially after you had such a difficult experience prior to commissioning us. Our team strive for happy customers so everyone here is delighted that we met your requirements and that you recommend us so highly. Thanks again.
Some good some bad
Customer Service
Quality
Value
I have used DIY Doctors for several small jobs. It often takes 2 visits and several emails to get a correct quote for the work required. Most jobs were done well. A problem arose when the porch walls were skimmed and painted. The metal fittings the plasterer had fixed to the edges of the wall showed through the paint. I sent photographs, as requested. First response was you must have brushed against the corners. When I pointed out that one of the pictures was of the edge above the door, the response was it is a well known problem which could be fixed but I would have to pay for 2 days labour. Another part of the work was papering the walls in the lounge. There were some immediate problems with the papering. He had started in the corner of the room rather than on the chimney breast, so there was a diagonal line (where he had cut the sheet to make it fit) midway up the first sheet he put on the chimney breast when he reached it. He also patched in 2 inches at the bottom of another sheet where he had cut the sheet too short. These were fixed by the decorator he sent to do the work on the hall. Less than a year later sections of the paper at joins had begun peeling off the wall. Because it was coming away from the wall I also noticed that he had patched in a foot of paper in another spot where he had obviously cut the strip too short. I sent photographs and was told he would charge to visit to look at the problem but was sure he could fix it. I asked for one of the other 2 decorators to do the repairs. He said they were unavailable. I took it to the Which? ombudsman service but was told that as it was more than 6 months since the work was done I would have to get reports from other decorators stating that the workmanship was at fault, and go through the small claims court. which has proved impossible as its not worth their while. I am not willing to pay him to look at the peeling paper so he wins.
Customer in West Midlands Posted on 29/05/2019 , work completed 18/10/2017
The trader replied (on 11/06/2019)
Thank you for taking the time to review us. Our myriad of works at your home were completed between January 2017 & February 2018; nevertheless we are sorry to hear that you feel you have had a poor experience with us. As you can see from our other reviews we are normally highly recommended for our proficiency and exceptional attention to detail; we regret that you feel that we missed the mark in the works at your home. As you are aware the Ombudsman found there was "insufficient evidence" to be able to uphold your complaint hence our collaboration is at an end.
Reliable and quality work!
Customer Service
Quality
Value
I am very glad that I finally found a reliable company to sort things out after looking for one so long. James, Ben and Kevin did everything right from the communication to the actual jobs for repairing after the leak. My life would have been much easier if I could find them earlier. No doubt that I will contact them whenever I need things sorted out. Thanks so much for getting my trust back from previous traumatised experiences.
Customer in West Midlands Posted on 18/04/2019 , work completed 21/03/2019
The trader replied (on 30/04/2019)
Thank you so much for taking the time to leave this review for us. We are delighted that you are so pleased with our works, would recommend us and will return to us should the need arise in the future. Many thanks again for such a lovely review.
Good reliable firm
Customer Service
Quality
Value
Both James the owner and Sam the property co-ordinator were always friendly and helpful. The work, a bathroom refurbishment, was carried out in a quick and professional manner, and to estimate. I would certainly use the company again, it's a pleasure to find one you can rely on.
Customer in West Midlands Posted on 08/03/2019 , work completed 15/11/2018
The trader replied (on 13/03/2019)
Thank you so much for taking the time to review us in such a positive manner; we really appreciate it. We are so pleased to know that you will use us again and would recommend us to others. Thanks again
Excellent work and great customer service
Customer Service
Quality
Value
The customer service was very friendly and helpful. The work was very good quality and carried out in a very timely manner. I was fully involved in all decisions and was very impressed with the service provided.
Customer in West Midlands Posted on 04/03/2019 , work completed 29/10/2018
The trader replied (on 05/03/2019)
thank you so much for taking the time to write this positive review for us we really appreciate it. We are so pleased that you are impressed with our services and are happy to recommend us, thanks again
Excellent Service
Customer Service
Quality
Value
They took down my old TV and brackets, fitted my new one and set the whole thing up. They came when they said they would and we’re flexible in terms of my work schedule. I had a call the night before to confirm and a call to say they were on their way and an ETA. They were friendly, clean and tidy. They did an excellent job for the price quoted. I got exactly what I wanted done. What else does anyone need. I recommend them without reservation!
Customer in West Midlands Posted on 04/03/2019 , work completed 17/01/2019
The trader replied (on 05/03/2019)
thank you so much for such a positive review and recommendation; we really appreciate your taking the time to do this for us and are so pleased that you are happy with our service
Erecting a pergola, replacing brickwork on outside of house and sundry items
Customer Service
Quality
Value
Very impressed with James and the quality of of his colleagues. Very professional, neat, could turn their hand to anything! Will certainly use DIY Doctors again whenever the need arises.
Customer in Warwickshire Posted on 02/03/2019 , work completed 27/02/2019
The trader replied (on 05/03/2019)
thank you so much for taking the time to write a review of our services; we are so pleased that you would recommend us and that you will return to us whenever the needs arises. thanks again