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Endorsed by Which? Trusted Traders

Chiswick Computers

Profile thumb cc cmyk
5.0

68 Reviews

Opening Hours
Today - 09:00–18:00
  • Monday 09:00–18:00
  • Tuesday 09:00–18:00
  • Wednesday 09:00–18:00
  • Thursday 09:00–18:00
  • Friday 09:00–18:00
  • Saturday 12:00–16:00
  • Sunday - Closed

Organisations and Awards

Aug 2020
Aug 2019

About

We provide a personal computer repair and support service for clients based within London. We specialise in looking after home users, small business users and corporate clients.

Our repair services cover tablets, laptops, desktops and All In Ones and we repair to motherboard level and offer a No Fix No Fee Service.

All our labour is guaranteed

We also provide I.T. Support services for home and business users. Whether you have a single machine, or a peer to peer network or a Microsoft Server our engineers are Microsoft trained to look after your needs.

What we do

  • Computer Repairs

    • Apple Mac Repairs
    • Laptop repair
    • PC Repairs
    • Tablet repair
    • Data backup
  • Accessories and parts

  • More Services

    • support
    • apple
    • macs
    • macbooks
    • imacs
    • repairs health virus

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
68 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Sorted out a software problem promptly and carefully
Customer Service
Quality
Value
Pietro is very careful and thorough. My Windows software had frozen. He sorted it out within a day very satisfactorily.
Customer in Chiswick Posted on 21/07/2021 , work completed 20/07/2021
Knowledgeable, helpful and quick
Customer Service
Quality
Value
I found the staff at Chiswick Computers very helpful. They explained what the problem was likely to be, the options and various costs. Having given them a dead computer, they fixed it and retrieved my data in a day. I would highly recommend them.
Customer in Greater London Posted on 09/07/2021 , work completed 28/06/2021
The trader replied (on 15/07/2021)
Thank you very much for taking the time to leave us a 5-star review. I am very happy that you are happy with the service that we have provided. I normally like to look up the job before replying to a review but with Which? Trusted Traders we rarely are given the name of the person who left the review. Thank you from all the team at Chiswick Computers. Steve
Scammed
I contacted Chiswick Computers after I was advised by my bank to get my computer checked. I was scammed on the phone by a company purporting to be BT Security. I answered a phone call which I did not recognise but seemed to be a local number. My Internet server is BT so I was alarmed when they claimed that they detected some foreign disturbance on Internet and that they had to change the settings from public access to private. I am mostly and unfortunately naïve about computers systems, so got taken through a process that I did not understand! However in the the process, the caller asked me to download a programme that took over my computer. In the middle of this process, my Bank fortunately rang my mobile to ask me if I would give permission for funds from my account to be paid to an unknown person. They had detected abnormal activity. I then realised the scam and rang the fraud department. They cancelled my cards etc. I then found Chiswick Computers on the internet and called them. They were extremely efficient and checked everything and took off the downloaded scam software. I agreed to have some cyber security installed. They took me through the process of changing all my password. Something I would have never been able to do my self. I am so grateful for their help and support.
Customer in Greater London Posted on 25/06/2021 (Reviewer did not use service)
The trader replied (on 15/07/2021)
Thank you so much for taking the time to leave us this detailed 5-star review. We are always sorry to hear when a customer is scammed in the way in which you were but from what I read in your review you did not actually lose anything. We understand that many people do not understand the process of dealing with an electronic invasion like this and we do our best to ensure that you get the right advice on how to move forward as well as dealing with your current issue. I suspect that you are an Apple user and many Apple users do not employ any form of cyber security or anti-virus but it is important that they do. Hopefully, you are better protected moving forward and now know not to believe anyone that calls to offer your unsolicited help. Companies like BT, Virgin, Microsoft and Apple just do not call their customers and so if you ever receive a call like that again then I always tell customers to tell them you do not own a computer. I too get calls like this and I give them a good blast of my late mother's anti unsolicited calls device - her whistle!
Reassuring
Customer Service
Quality
Value
Chiswick Computers replaced the screen on my Dell laptop. They kept me fully informed of progress and it was immaculately done. It was an emergency situation, and they went above and beyond, by loaning me a piece of equipment.
Karen in West London Posted on 11/06/2021 , work completed 07/06/2021
The trader replied (on 15/07/2021)
Thank you Karen for taking the time to leave us this 5-star review. I am pleased that you were happy with the service that we provided. Best wishes Steve
Always reliable and solves the problem
Customer Service
Quality
Value
Steve and his team are very knowledgeable and tenacious when it comes to solving computer problems. His pricing is always fair. It is great to know he is always there when I need him.
Michael in Greater London Posted on 16/05/2021 , work completed 14/05/2021
The trader replied (on 15/07/2021)
Thank you very much Michael for leaving us this 5-star review. It is very much appreciated.
A thorough job
Customer Service
Quality
Value
My MacBook Air would not power up. I phoned Chiswick Computers and they invited me to bring it in. They were very clear on advising me the terms on which they operate. A few days later they told me it would take longer as it was a more substantial job involving repair to the motherboard. Apart from a minor communication problem where they were waiting for me to OK them to go ahead, everything went smoothly and the computer is fully functioning again. The price was what they advised me it would be. I would certainly use them again.
Richard in Greater London Posted on 08/05/2021 , work completed 05/05/2021
The trader replied (on 10/05/2021)
Thank you so much Richard for the lovely detailed 5-star review that you have kindly left for us on our Which? profile. I am pleased that you are happy with our work and communication. We look forward to serving you again if the need arises Steve
Fast and efficient service in repairing laptop and and restoring data from backup drive.
Customer Service
Quality
Value
Chiswick Computers were recommended to me by a neighbour. My hard drive had failed and whilst Dell had supplied a new hard drive I did not have the confidence and knowledge to do the work myself. They replaced the drive and reloaded the programmes that I really needed. Data was restored from a backup external drive that luckily was only 2 months behind. The cost to me, when I expected to have lost all my data, was very reasonable.
Customer in Greater London Posted on 19/04/2021 , work completed 08/04/2021
The trader replied (on 20/04/2021)
Hello there, I am sorry but I do not know who you are because there is no name on the review but I wanted to take the opportunity of thanking you for taking the time to leave us this great 5-star review. We love 5-star reviews because it tells us that the customer is happy with our work and that is important to us. We do our best to provide an honest service to all our customers. Customer service is very important to us. Please also thank your neighbour for us for recommending Chiswick Computers to you. We really appreciate that they have done that. Best wishes Steve and the team and Chiswick Computers
Great work and fast
Customer Service
Quality
Value
Booked an appointment with Chiswick Computers to have my laptop reinstalled. When I discussed the issue with them at drop off they advised they could resolve my issue without a reinstall, which was a much cheaper option. Honest, great service. Very professional and courteous team. Quick turnaround. Will definitely use them again
Stefanie in Greater London Posted on 10/04/2021 , work completed 06/04/2021
Excellent Work
Customer Service
Quality
Value
A three day wait but excellent service. Steve worked patiently for an hour and a half to get me back into my email account and fully working on my laptop again, and all for a fixed price. I was very pleased with the work this company did on my old I-Pad last year too.
Customer in Greater London Posted on 01/04/2021 , work completed 01/04/2021
Unable to log in
Customer Service
Quality
Value
Issue resolved within 30 minutes. I have been using Chiswick Computers for a few years and have always received excellent service at a very competitive price. Friendly and professional staff.
Customer in Greater London Posted on 05/03/2021 , work completed 04/03/2021