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Endorsed by Which? Trusted Traders

Chiswick Computers

Profile thumb cc cmyk
5.0

73 Reviews

Opening Hours
Today - 12:00–16:00
  • Monday 09:00–18:00
  • Tuesday 09:00–18:00
  • Wednesday 09:00–18:00
  • Thursday 09:00–18:00
  • Friday 09:00–18:00
  • Saturday 12:00–16:00
  • Sunday - Closed

Organisations and Awards

Aug 2020
Aug 2019

About

We provide a personal computer repair and support service for clients based within London. We specialise in looking after home users, small business users and corporate clients.

Our repair services cover tablets, laptops, desktops and All In Ones and we repair to motherboard level and offer a No Fix No Fee Service.

All our labour is guaranteed

We also provide I.T. Support services for home and business users. Whether you have a single machine, or a peer to peer network or a Microsoft Server our engineers are Microsoft trained to look after your needs.

What we do

  • Computer Repairs

    • Apple Mac Repairs
    • Laptop repair
    • PC Repairs
    • Tablet repair
    • Data backup
  • Accessories and parts

  • More Services

    • support
    • apple
    • macs
    • macbooks
    • imacs
    • repairs health virus

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
73 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Trustworthy and good value
Customer Service
Quality
Value
I took in a pricey Dell XPS with a battery issue. The battery which had to be Dell ( they put in a software glitch to make using cheaper ones tricky ) cost a lot, but the labour costs were very reasonable. Particularly in a time of high demand. Everything was explained on a very well organised messaging system. And the workshop is on an ordinary shopping street, so you know who you are dealing with.
Fiona in Greater London Posted on 27/09/2021 , work completed 07/09/2021
Always reliable.
Customer Service
Quality
Value
We have a long satisfied history acquiring services from Chiswick Computer. Good communication and result.
Customer in Greater London Posted on 20/09/2021 , work completed 08/07/2021
Top work at a good price
Customer Service
Quality
Value
Gaming laptop was running very hot & its fan at maximum under light loads after four years without a clean or repaste, so having read their reviews I rang Chiswick Computers, who gave a very reasonable quote & said they’d need it for a couple of days. In fact, they had it for nearly a week, but to be fair it is a dreadful beast to work on, needing a full strip just to get at the cooling system, & I did tell them there was no hurry. & they’ve done a brilliant job. It’s now running at sensible temperatures again & I don’t think the fan speed has reached even 75% more than briefly. They also gave it a full health check & malware scan, finding & correcting a disc error. & despite the extra work they kept within £5 of their initial quote. I’m delighted with them. This was my first experience of them, but it won’t be my last. Highly recommended.
Geraint in Greater London Posted on 23/08/2021 , work completed 16/08/2021
The trader replied (on 24/08/2021)
Geraint, thank you for your detailed 5-star review. We are very happy that you are happy. I took a look at the notes and can see that a fair bit of work was done to your laptop including checking hardware and virus scans as well as the strip and clean including replacing the thermal paste on the processor. I have passed your comments on to Brian. Thank you again, Steve
Replace laptop screen after hinge was broken
Customer Service
Quality
Value
Laptop fixed at a great price and the work done perfectly without any issues. Met a new member of staff who was extremely helpful, and who managed to resolve an issue with the card reader (caused by me) when the payment had mistakenly gone through twice. A fantastic company and I have absolutely no hesitation in giving them 5 stars.
Michael in Greater London Posted on 30/07/2021 , work completed 14/07/2021
The trader replied (on 24/08/2021)
Michael, thank you so much for your lovely 5-star review. We are always pleased when a customer takes the time to leave us a 5-star review because we know that he is happy with our service and that is what we strive for. I am also pleased that we were able to resolve the overpayment quickly to your satisfaction. Thanks again, Steve and the team and Brian who served you.
Sorted out a software problem promptly and carefully
Customer Service
Quality
Value
Pietro is very careful and thorough. My Windows software had frozen. He sorted it out within a day very satisfactorily.
Customer in Chiswick Posted on 21/07/2021 , work completed 20/07/2021
The trader replied (on 24/08/2021)
Thank you so much for your 5-star review. We really appreciate you taking the time to leave it for us.
Knowledgeable, helpful and quick
Customer Service
Quality
Value
I found the staff at Chiswick Computers very helpful. They explained what the problem was likely to be, the options and various costs. Having given them a dead computer, they fixed it and retrieved my data in a day. I would highly recommend them.
Customer in Greater London Posted on 09/07/2021 , work completed 28/06/2021
The trader replied (on 15/07/2021)
Thank you very much for taking the time to leave us a 5-star review. I am very happy that you are happy with the service that we have provided. I normally like to look up the job before replying to a review but with Which? Trusted Traders we rarely are given the name of the person who left the review. Thank you from all the team at Chiswick Computers. Steve
The trader replied (on 15/07/2021)
Thank you very much for taking the time to leave us a 5-star review. I am very happy that you are happy with the service that we have provided. I normally like to look up the job before replying to a review but with Which? Trusted Traders we rarely are given the name of the person who left the review. Thank you from all the team at Chiswick Computers. Steve
Scammed
Customer Service
Quality
Value
I contacted Chiswick Computers after I was advised by my bank to get my computer checked. I was scammed on the phone by a company purporting to be BT Security. I answered a phone call which I did not recognise but seemed to be a local number. My Internet server is BT so I was alarmed when they claimed that they detected some foreign disturbance on Internet and that they had to change the settings from public access to private. I am mostly and unfortunately naïve about computers systems, so got taken through a process that I did not understand! However in the the process, the caller asked me to download a programme that took over my computer. In the middle of this process, my Bank fortunately rang my mobile to ask me if I would give permission for funds from my account to be paid to an unknown person. They had detected abnormal activity. I then realised the scam and rang the fraud department. They cancelled my cards etc. I then found Chiswick Computers on the internet and called them. They were extremely efficient and checked everything and took off the downloaded scam software. I agreed to have some cyber security installed. They took me through the process of changing all my password. Something I would have never been able to do my self. I am so grateful for their help and support.
Customer in Greater London Posted on 25/06/2021 , work completed 25/06/2021
The trader replied (on 15/07/2021)
Thank you so much for taking the time to leave us this detailed 5-star review. We are always sorry to hear when a customer is scammed in the way in which you were but from what I read in your review you did not actually lose anything. We understand that many people do not understand the process of dealing with an electronic invasion like this and we do our best to ensure that you get the right advice on how to move forward as well as dealing with your current issue. I suspect that you are an Apple user and many Apple users do not employ any form of cyber security or anti-virus but it is important that they do. Hopefully, you are better protected moving forward and now know not to believe anyone that calls to offer your unsolicited help. Companies like BT, Virgin, Microsoft and Apple just do not call their customers and so if you ever receive a call like that again then I always tell customers to tell them you do not own a computer. I too get calls like this and I give them a good blast of my late mother's anti unsolicited calls device - her whistle!
Reassuring
Customer Service
Quality
Value
Chiswick Computers replaced the screen on my Dell laptop. They kept me fully informed of progress and it was immaculately done. It was an emergency situation, and they went above and beyond, by loaning me a piece of equipment.
Karen in West London Posted on 11/06/2021 , work completed 07/06/2021
The trader replied (on 15/07/2021)
Thank you Karen for taking the time to leave us this 5-star review. I am pleased that you were happy with the service that we provided. Best wishes Steve
Always reliable and solves the problem
Customer Service
Quality
Value
Steve and his team are very knowledgeable and tenacious when it comes to solving computer problems. His pricing is always fair. It is great to know he is always there when I need him.
Michael in Greater London Posted on 16/05/2021 , work completed 14/05/2021
The trader replied (on 15/07/2021)
Thank you very much Michael for leaving us this 5-star review. It is very much appreciated.
A thorough job
Customer Service
Quality
Value
My MacBook Air would not power up. I phoned Chiswick Computers and they invited me to bring it in. They were very clear on advising me the terms on which they operate. A few days later they told me it would take longer as it was a more substantial job involving repair to the motherboard. Apart from a minor communication problem where they were waiting for me to OK them to go ahead, everything went smoothly and the computer is fully functioning again. The price was what they advised me it would be. I would certainly use them again.
Richard in Greater London Posted on 08/05/2021 , work completed 05/05/2021
The trader replied (on 10/05/2021)
Thank you so much Richard for the lovely detailed 5-star review that you have kindly left for us on our Which? profile. I am pleased that you are happy with our work and communication. We look forward to serving you again if the need arises Steve