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Endorsed by Which? Trusted Traders

Chris Ball & Son Roofing Limited

Profile thumb fa4ce49e a9ae 492f a562 f004a09b7d13
4.5

20 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

Welcome to our page. We are a long established family run business specialising in most aspects of Roof work including Slating , Tiling , High performance felt , Sheet lead and Mastic Asphalt . We are experienced in carrying out everything from minor repairs to major overhauls and of course complete replacement roofs.
We have highly trained long standing operatives producing only the finest finishes using high quality materials from manufacturers such as Velux , Redland , Iko
We are certified and endorsed directly by Velux roof windows as a preferred installer.
We are also members of both Trust a trader and Check a Trade with hundreds of positive reviews from members of the public.
We are also quality assured.
When you appoint Chris Ball Roofing you can be sureyou have made the right choice , trading since 1996 , additionally we have a family history in the industry dating back to 1968.
We look forward to serving you in and around the London area
Steven Ball
Managing Director

What we do

  • Roofers

    • Emergency roofing service
    • Flat roofing
    • Guttering, fascias and soffits
    • Lead work
  • More Services

    • felt roofing
    • pitched roofing
    • skylights
    • asphalt roofing

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.5
20 reviews
Customer Service
4.6
Quality
4.6
Value
4.5
Sort by
Avoid at all cost
Customer Service
Quality
Value
Appalling service. 2 week's work turned into 2 months and counting. The company blames it on velux window shortage but other work (lead flashing renewal, slate renewal) was left hanging too. No effort to protect my property from water ingress. Now we have water damage on our newly renovated property. It was alleged that the leak was not disturbed by them but tell me - why new leaks appear 0.5m away from the velux window to be replaced after they started work? They try to charge us full amount against their contract terms. Also, they try to charge us extra by bringing forward all other work in scope - repairs and renewal of timber frame in preparation for the delayed arrival of velux window. Poor communication - no effort to pick up the call nor return the call when a problem arises.
Customer in Greater London Posted on 18/08/2021 , work completed 18/08/2021
The trader replied (on 18/08/2021)
We have kept in contact with you ever since we took on the job in June 2021 with 9 emails over the course of the last 2 months updating you constantly.We are sorry about the delays, but you are fully aware from the emails sent to you directly from Velux that there is a problem with global availability of raw materials of which the entire industry is experiencing.We attended the property to carry out the lower section of the roofing work separate to where the Velux work was required due to the delay with the Velux,we also advised you why we have only completed this part of the works & that we would be back on the 27/8 to complete the works in a full day. We are also sorry you are experiencing leaks into your property, but this is not due to the work we have carried out or even started on yet. Our full invoice was sent over to you as we had to order and pay for the expensive Integra Velux window but as per the email to you on the 24/6 we agreed that we would not expect payment for the original work or additional works until the job was completed in its entirety. We can only do works that have been quoted for & when we have the available materials, we only advised an extra cost as you said you wanted work done in several parts of which we could not do.We have been in constant contact with you ever since the job was accepted & have tried to do everything we can to help and continue to do so until the works are complete,I am only sorry that you do not feel this is enough for you.
20% price increase with no detail
We have been happy customers of Chris Ball for years and had received a quote for a replacement of part of our roof in September 2020 (for over £14k) and since our neighbours were commencing a loft conversion were advised to await its completion since it may loosen further slates. We went back to Chris Ball early August 2021 and were told they could not visit to reestimate until September and could we advise of any tweaks to the existing quote and they would see what they could do. We responded with our tweaks and were asked for further detail and told the quote would be subject to a 20% increase because of an increase in the cost of supplies. We asked if they could break this down since a chunk of the September 2020 estimate was labour and scaffolding and to say 20% across the board seemed a little unspecific. We were then told they had decided to decline our business. Remarkable and leaves us with a leaking roof. Hope they treat the rest of their customers better than they have us.
Customer in Greater London Posted on 03/08/2021 (Reviewer did not use service)
The trader replied (on 11/08/2021)
It is very difficult and time consuming to break down quotes like you have requested During the COVID pandemic materials have increased significantly and we unfortunately have no control of this Of course we would like to keep past customers but what you’ve asked me to do is too complex If your prepared to accept the increase we would be happy to work with you. Steve Ball
Roof replacement at Rugby Club ~250 sqM
Customer Service
Quality
Value
Competitively priced and kept us informed on a daily basis with photos of progress though out. Nice neat job and completed efficiently and effectively. Workman polite and kept site safe.
Nigel in Greater London Posted on 01/04/2021 , work completed 24/03/2021
Terrible service abs charging for works they falsely said they’d done
Customer Service
Quality
Value
Absolutely shocking company, which invoiced over £1700 for replacing a couple of roof tiles, after failing to carry out the bigger works that had been contractually agreed, then claiming they had been done and only admitting they hadn’t been after we repeatedly requested photographic evidence. Even tried to charge for supplying email a few digital photos. Ultimately charged over £1000 for replacing a couple of roof tiles, four times what was quoted for by other roofers. Unethical and amoral. Aggressive pursuit of money, which they demand up front, for obvious reasons, it turns out, as few people would pay them after due to terrible service. Avoid, avoid, avoid!!!! Very rude and hostile when given a chance to remedy the matter
Customer in Greater London Posted on 16/03/2021 , work completed 04/12/2020
The trader replied (on 17/03/2021)
The work carried out at this person’s property was as follows: A risk assessment was carried out & Scaffold was needed for health and safety purposes as the property is 3 stories high & the pricing for this was £600.00 plus VAT. The cost to replace two tiles, including the labour, fuel, materials & other overheads was £275.00 plus VAT. Total cost excluding VAT for this work was £875.00. The main bulk of the cost was for the scaffold which was necessary under health and safety law. We would never put the health and safety of our roofers at risk. This person was aware of the price before work was started & our Terms and Conditions were signed. We did not carry out a part of her quotation & the costing for this was deducted from her original invoice, the customer contacted us about works that had been carried out prior to our completed job procedures being processed, hence incorrect information was given to her about the works that had been carried out, but we have apologised to her for this & confirmed the person who gave this information is no longer with the company, we also explained to her that this would of come to light as soon as we received the documentation from our roofers along with completed work photos of which we get from our roofers on every job that we do. We are sorry this customer is not satisfied with our service, but we have been upfront with the costings & our procedures & always ensure we work with our customers to resolve any concerns raised asap.
Effective and efficient
Customer Service
Quality
Value
It is said that you may judge a craftsman by the quality of the work done in areas where only he/she will see it. By this measure the team score very highly. Communication was prompt and clear. Once begun the team stayed until completion, not breaking off to go to other jobs. Small issues (eg. loose brick or pointing) not originally part of the quote were picked up and fixed with no fuss. We are very happy with the work completed and confident that it will continue looking good for many years to come.
Customer in Greater London Posted on 22/05/2020 , work completed 19/05/2020
Professional company
Customer Service
Quality
Value
It was nice to deal with a professional and efficient company. The estimator turned up on time. The quote was emailed. The phone at the office was always answered swiftly and by a real person! The work was carried out on time and correctly invoiced within a day. Thank you.
Customer in Greater London Posted on 11/10/2019 , work completed 27/09/2019
Great and fast work
Customer Service
Quality
Value
Chris Ball and Roofing did a great job. Their communication was great, they sent some person to check it before (for free) and then they quoted us reasonable price.
Customer in Greater London Posted on 26/07/2019 , work completed 15/07/2019
A new pitched kitchen roof covered in high performance felt
Customer Service
Quality
Value
My best experience with a building company! Excellent communication with Martin, who has always been there to provide reasonable and practical solutions. High standard workmanship: Lawrence and Dean, Darren, and Luke have worked with utmost quality and cleanliness, courtesy and discretion. I highly recommend Chris Ball Roofing for their professionalism, reliability and high-quality work.
Customer in Greater London Posted on 28/03/2019 , work completed 26/03/2019
Good firm
Customer Service
Quality
Value
I used this firm because they conducted a thorough assessment and gave good advice. The communication with them was always good and the price was fair.
Customer in Greater London Posted on 18/03/2019 , work completed 15/02/2019
Leaking Velux windows
Customer Service
Quality
Value
I was very happy with the work done, the leaking Velux windows have been sorted. The work was done efficiently, all members of staff were very pleasant and friendly and everything was left clean and tidy at the end of the day.
Customer in Greater London Posted on 17/03/2019 , work completed 20/02/2019