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Trusted Traders

Companion Stairlifts Ltd

Logo on white
Opening Hours
Today - 09:00–17:00
  • Monday 09:00–19:30
  • Tuesday 09:00–19:30
  • Wednesday 09:00–19:30
  • Thursday 09:00–19:30
  • Friday 09:00–19:30
  • Saturday 09:00–17:00
  • Sunday 09:00–17:00
Profile thumb companion stairlifts high res logo rgb

4.6

24 Reviews

About

Companion Stairlifts is one of the largest suppliers of stairlifts in the UK. We take pride in our expertise and our friendly and professional low-cost service. We only offer stairlifts that achieve the most recent British standards, have been fully tried and tested and are tailor-made just for you.

Our experienced team is on hand 24 hours a day, 365 days a year and covers the whole of the UK. We are committed to providing outstanding customer service before, during and after your equipment has been installed.

Our 8 Point Promise:
1. Emergency stairlift fitting across the UK
2. Solutions for all types of stairs (straight, narrow, curved, spiral, outdoor)
3. 12-months full UK parts & labour guarantee
4. Individually tailored seat & footrest options
5. Whisper quiet DC powered stairlifts
6. Ultra slim 'spacesaver' stairlifts
7. Wide choice of upholstered colours to suit decor
8. Nationwide fitting & maintenance service

What we do

  • Disability and mobility

  • Bathroom fitters

  • More Services

    • curved and straight stairlifts
    • walk-in showers and baths

Customer reviews

Reviews summary

4.6
24 reviews
Customer Service
4.6
Quality
4.5
Value
4.5
Sort by
Great service!
Customer Service
Quality
Value
Engineers carried out work quickly and efficiently and explained working of chairlift to me well before use.
Mrs Ivy Field, .14/06/2018
Appalling treatment from this company
Customer Service
Quality
Value
This company visited and quoted to install a disabled bathroom for my father who has a deteriorating condition. They were the most expensive but could install it relatively quickly (we needed it urgently) and seemed professional so agreed to go ahead and they took the deposit. The contractor who they obviously outsourced the job to came to measure up. Then received a call from companion bathrooms a few days later to say they no longer wanted to do the job despite having signed a contract and taken deposit. We complained but got nowhere with this company.
Frances25/05/2018
The trader replied (on 08/06/2018)
Thank you for your feedback, I am sorry to hear that you feel you have not had a good experience. I would like to investigate and address your concerns, with this in mind could you please provide me with some further customer details in order for me to do so. You can do this by emailing us directly on bathing-priorities@handicare.com Thank you
Bad service
Customer Service
Quality
Value
Bad customer service!! After 7 days of the stairlift being installed and only being used half a dozen times, things have taken a turn for the worst and unfortunately the stairlift will no longer be of use. We rang the company to ask for it to be removed and was never expecting a full refund but would of thought that half of the £1850.00 that we paid would be fair considering it has hardly been used! But we were told that we could have a "goodwill" of £150 which I think is absolute Day light robbery! My family scrimped around for the money thinking it would give our loved one a better quality of life not knowing the rapid decline. This can not be a unique situation as these are generally fitted for elderly people and you can not tell me that you would not be able to re sell the equipment for more than the insulting "goodwill" £150. Companion stairlifts have a terrible customer service! Unfortunately you do not live up to your company name of companion!!
Karris16/10/2017
Companion Stairlifts
Customer Service
Quality
Value
Very happy with everything. The fitter was very tidy and helpful.
Which? Trusted Traders Consumer27/01/2017
Excellent
Customer Service
Quality
Value
Excellent installation, surveyor was a really nice man.
Which? Trusted Traders Consumer25/01/2017
Excellent
Customer Service
Quality
Value
Excellent from start to finish, couldn't fault anything.
Which? Trusted Traders Consumer24/01/2017
Really happy
Customer Service
Quality
Value
The lift has changed my life and I am really happy with it.
Which? Trusted Traders Consumer24/01/2017
Handicare
Customer Service
Quality
Value
The whole experience has been wonderful. 10 out of 10. The fitter was polite and helpful. Excellent experience with the company.
Which? Trusted Traders Consumer24/01/2017
Handicare/Age Uk
Customer Service
Quality
Value
Highly recommended and would recommend to friends.
Which? Trusted Traders Consumer23/01/2017
Companion Stairlifts
Customer Service
Quality
Value
Excellent from start to finish. The fitter was sociable, tidy and worked very hard. The customer service over the telephone was also excellent.
Which? Trusted Traders Consumer23/01/2017