Companion Stairlifts Ltd

This company visited and quoted to install a disabled bathroom for my father who has a deteriorating condition. They were the most expensive but could install it relatively quickly (we needed it urgently) and seemed professional so agreed to go ahead and they took the deposit. The contractor who they obviously outsourced the job to came to measure up. Then received a call from companion bathrooms a few days later to say they no longer wanted to do the job despite having signed a contract and taken deposit. We complained but got nowhere with this company.

Bad customer service!! After 7 days of the stairlift being installed and only being used half a dozen times, things have taken a turn for the worst and unfortunately the stairlift will no longer be of use. We rang the company to ask for it to be removed and was never expecting a full refund but would of thought that half of the £1850.00 that we paid would be fair considering it has hardly been used! But we were told that we could have a "goodwill" of £150 which I think is absolute Day light robbery! My family scrimped around for the money thinking it would give our loved one a better quality of life not knowing the rapid decline. This can not be a unique situation as these are generally fitted for elderly people and you can not tell me that you would not be able to re sell the equipment for more than the insulting "goodwill" £150. Companion stairlifts have a terrible customer service! Unfortunately you do not live up to your company name of companion!!