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Trusted Traders

Complete Service Maintenance Ltd

Profile thumb new csm logo


281 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed


CSM provide a range of professional roofing services to homeowners & commercial customers throughout the North East. We are a reputable local roofing company with national accreditations and are trusted by hundreds of customers all across Tyne & Wear, Northumberland, County Durham & Teesside.

We are specialists installers of:

- Guardian Conservatory Roofs

- Roofing (Tiles / Slate / GRP / Felt / EPDM Rubber)

- UPVC Roofline & Guttering (inc. Fascias / Soffits / Gutters / Cladding)

- Seamless Aluminium Guttering

Our team of highly skilled & experienced tradesmen provide customers with a professional & reliable service, great value for money & unrivaled workmanship across all of our services.

We provide a no hassle sales approach with no high pressure sales - just FREE, no obligation quotations & helpful, knowledgeable advice.

We are a Fairtrades Registered Company & offer Homepro Insurance Backed Guarantees for total peace of mind.

What we do

  • Roofers

    • Guttering, fascias and soffits
    • Emergency roofing service
    • Flat roofing
    • Lead work
    • Roof and skylights
    • Cladding
    • Conservatory roof conversions
    • Rubber roofing (EPDM)
    • Tiled conservatory roofs
  • Builders

    • Conservatories
    • Building services
    • Guttering repair services
    • Extensions
    • Garage conversions
    • Porches
  • Doors

    • Bi-fold doors
    • Composite doors
    • Front door
    • French doors
    • Fire doors
    • Orangeries
    • Patio doors
    • UPVC doors
  • Double glazing

    • Double glazing installation
    • Double glazing repairs
    • Double glazing suppliers
  • Glaziers

    • Triple Glazing
    • UPVC Windows
    • Window consultants
  • Garage door repairs and installation

  • Conservatories

  • More Services

    • conservatory roof replacement tiled conservatory roof

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

281 reviews
Customer Service
Sort by
Roofline replacement - excellent service
Customer Service
Good company to deal with. Professional friendly service throughout. Work completed pretty much to time in spite of the awful weather, good job done and good clear up afterwards. Would use this company again and recommend to others.
Customer in Northumberland Posted on 19/01/2021 , work completed 18/01/2021
Excellent Service
Customer Service
They did a really excellent job, can't fault a thing. They tidied up once finished. Excellent service. No hesitation in recommending them, certainly will be using them again!
Which? Trusted Traders Consumer Posted on 24/09/2020 , work completed 08/09/2020
Dry ridge installation. Gable end.
Customer Service
Very impressed. They did a excellent job. Could not be happier. 100% recommend.this company. I would definitely use again.
Customer in Northumberland Posted on 15/08/2020 , work completed 14/08/2020
Fascias, soffits etc: brilliant job
Customer Service
What a breath of fresh air this company has been. It's always a risk contracting a company you haven't used before but right from the start everything was done quickly and properly. I got a proper quote that was actually much more reasonable than one I'd obtained from a rival company and I knew what was going on at every step of the way. Lee and Peter turned up nice and early and grafted from the outset. To do full replacement (not just overcladding) of my fascias, soffits, dry verge caps and drainpipes on my semi detached house and garage it took just under a day and a half. All rubbish was taken offside. Everyone at the company has been a pleasure to deal with. I feel listened to as a client and couldn't be happier because my house looks nice and smart now. Really looking forward to my conservatory refurb which CSM are doing in a few weeks.
Customer in Northumberland Posted on 11/08/2020 , work completed 11/08/2020
Good workmanship, Tidy and polite
Customer Service
CSM replaced my gutters and downpipes. Craig measured up and quoted for the job, Lee and Peter did the work. They were all very polite and prompt, Lee and Peter tidied up properly afterwards. One minor thing was that they turned up unexpectedly to do the work - Craig had said it would be about 6 weeks from quote to job, but forgot to confirm the date. Wasn't a problem as I was in any way!
Customer in Tyne and Wear Posted on 07/08/2020 , work completed 07/08/2020
Transformed our bungalow
Customer Service
Very punctual, professional and tidy workers. Work was completed efficiently to a very high standard and some small remedial work was dealt was with quickly - without any fuss or quibbles. Also, a full explanation was given to me for the 'supply only' materials left for me to give to my builder who has since completed the roofwork, when he got to that stage, with the quality products that CSM supplied. I would thoroughly recommend CSM for their excellent work and would not hesitate to use them again for any future projects.
Customer in Northumberland Posted on 04/08/2020 , work completed 10/07/2020
Highly recommended!
Customer Service
Brilliant service & completed on time. Workmen were helpful, engaging and friendly. Very tidy during whole job. Definitely use again and recommend them without hesitation. Attention to detail was perfect 👌
Customer in Tyne and Wear Posted on 22/05/2020 , work completed 11/05/2020
Good job!
Customer Service
CSM replaced our wooden soffits with uPVC and also replaced all of the guttering and drainpipes. The fitting team was Lee and Peter and the job took 4 days from start to finish. They arrived at 8 am promptly each day and worked solidly until 5 pm each day, cleaning up after themselves as they went along. The team were friendly and polite and the end job looks great - an excellent visual improvement to the house and maintenance-free. The quotation and customer service from Craig was also excellent; very responsive and customer friendly. Good job all round and I'd have no hesitation in recommending CSM.
Customer in Tyne and Wear Posted on 13/05/2020 , work completed 07/05/2020
New Summerhouse Roof
Customer Service
Delighted with our new summerhouse roof, CSM completed the work on time, thoughtful and considerate fitters, great workmanship, highly recommend.
Customer in Northumberland Posted on 21/03/2020 , work completed 29/01/2020
New Roofline and front door.
Customer Service
Works were carried out on budget and within the programmed timescale. Old materials were collected and removed from site daily and works areas were swept clean as works progressed. Other contractors failed to price the work when they realised the distance to be travelled. Distance doesn’t seem to be and issue for CSM they appear to cover all areas and still achieve a competitive rate. I asked a trade representative if he could recommend a roofline installer and was introduced to CSM. As a construction Project Manager on review of the works carried out I would confirm the workmanship is of a good standard. When the men returned to install the front door my wife witnessed one of the joiners checking works previously carried out making sure everything was in order. Before works commenced we advised we wanted to take out an insurance backed guarantee. The guarantee was late to arrive before the house was hit by a number of storms that caused damage to a couple the dry verge units. That wasn’t an issue Craig organised one of his men to return and replace the broken units within twenty four hours notice. He also chased up the insurance for our own peace of mind. I would also confirm the repair held through gale force winds that repeatedly hit our property this winter. Considering our house sits unsheltered on top of a hill on the Coquet Valley I can confirm all works have now been well and truly tested .
Customer in Northumberland Posted on 08/03/2020 , work completed 19/12/2019