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Trusted Traders

Complete Service Maintenance Ltd

Logo on white
Opening Hours
Today - 08:30–17:30
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday - Closed
  • Sunday - Closed
Profile thumb new csm logo

4.8

228 Reviews

About

CSM provide a range of professional roofing services to homeowners & commercial customers throughout the North East. We are a reputable local roofing company with national accreditations and are trusted by hundreds of customers all across Tyne & Wear, Northumberland, County Durham & Teesside.

We are specialists installers of:

- Guardian Conservatory Roofs

- Roofing (Tiles / Slate / GRP / Felt / EPDM Rubber)

- UPVC Roofline & Guttering (inc. Fascias / Soffits / Gutters / Cladding)

- Seamless Aluminium Guttering

Our team of highly skilled & experienced tradesmen provide customers with a professional & reliable service, great value for money & unrivaled workmanship across all of our services.

We provide a no hassle sales approach with no high pressure sales - just FREE, no obligation quotations & helpful, knowledgeable advice.

We are a Fairtrades Registered Company & offer Homepro Insurance Backed Guarantees for total peace of mind.

What we do

  • Roofers

    • Guttering, fascias and soffits
    • Emergency roofing service
    • Flat roofing
    • Lead work
    • Roof and skylights
  • Builders

    • Conservatories
    • Building services
    • Guttering repair services
    • Extensions
    • Loft conversions
  • Conservatories

  • More Services

    • conservatory roof replacement tiled conservatory roof

Customer reviews

Reviews summary

4.8
228 reviews
Customer Service
4.8
Quality
4.9
Value
4.8
Sort by
Initial good first impression but failed to follow through
Customer Service
Quality
Value
Small job- replacing hanging tiles on front bay window and insulating space. The initial process was professionally handled allowing 14 day cooling off period from the quote, but to process the order and for company to give a date for commencing the work, you needed to sign off the waiver! Bit of a catch 22. When we asked if we could have work completed within 2 weeks, communication was poor, not returning calls and arriving to do the work with no prior notice. Also health and safety issues gave cause for concern and when raised the response was not a positive one. Quality of work and builders who carried out the work were very good however the area was left in a mess and required us to call company to request that they return and clean up the drive and remove stains. Requested a time when I would be in the property, however it was done when I wasn’t there.
Customer in Tyne and Wear24/11/2018
Excellent standard
Customer Service
Quality
Value
Professional workforce and work carried out to an excellent standard.
Grenville, County Durham07/11/2018
Professional team
Customer Service
Quality
Value
Very professional business from the outset. Good work and left the site spotless. The installers were polite and helpful and also had a sense of humour.
Gareth, North Yorkshire07/11/2018
Rock door
Customer Service
Quality
Value
Very good company. Made a great job of installing our new rock door. Good value for money. Would recommend to my friends. Ten out of ten.
David, County Durham31/10/2018
Good job
Customer Service
Quality
Value
Conservatory rood uPVC & glass, all OK good job well done. Fully fitted in the time quoted.
John, County Durham11/10/2018
Very professional
Customer Service
Quality
Value
Replaced conservatory roof, for a tiled one. New Facia Boards and gutters. The work was done to a schedule and budget. They asked for no money upfront. I was very satisfied with the men and the work they did.
Gordon, County Durham12/09/2018
A really great operator
Customer Service
Quality
Value
Having recently had CSM install new roofline for us and, being entirely satisfied and very impressed, we decided to have a new front door supplied and fitted by them. Their service was exactly as we had come to expect....excellent in every respect from beginning to end. I recommend them without the slightest hesitation.
bobkerr09/09/2018
Hardworking & professional
Customer Service
Quality
Value
The installation team worked hard. Time keeping wasn't good. Turned up late 3 mornings in a row. Finishing off (around lead finishing etc) could have been better.
Joseph, Tyne and Wear28/08/2018
Highly recommended
Customer Service
Quality
Value
Installation of UPVC facias, soffits and guttering. Courteous and quality job completed on schedule would highly recommend.
Chris, Tyne and Wear01/08/2018
Professional and friendly
Customer Service
Quality
Value
CSM installed a new conservatory roof. The installation team were professional and friendly and they did a first class job. The team were punctual, took away all the rubbish and left the site clean and tidy. Their work cannot be faulted. I paid the price quoted. The whole experience from quotation, survey to installation was stress-free and it was a pleasure doing business with this company.
Christine, Tyne and Wear19/07/2018