Complete Service Maintenance Ltd

My Guardian Warm Roof installer fitting, was completed 1-day ahead of schedule. The workmanship was excellent and the team involved were extremely hardworking, only stopping briefly throughout the day for short breaks. They were well-mannered, informative of any questions asked and clearly showed high standards of workmanship. From the initially contact with the owner Craig and Martin, the surveyor fitter. I was impressed with their knowledge and helpfulness. No high pressure sales pitch, just an honest appraisal and quote for the work that would be carried out. Absolutely delighted. >>>>>>>>>>>>>>>>>>>>>>>>UPDATED REVIEW 28/05/2021<<<<<<<<<<<<<<<<<<<<<<<<< AFTERSALES CUSTOMER EXPERIENCE INFERIOR Be Aware! In June 2020 I ordered 2 Rock Doors and 4 windows, towards the end of October I received a visit from Craig Mitchell, surveyor/fitter to tell me that Mr Mitchell had ordered the wrong windows but he could fit the other two and the rock doors. After a further few weeks the fitters arrived to fit the 2 windows and the rock doors. Even on the day of the installation, they had to fit one door and go away to get the side glass panels before completion. Like the previous reviewer I received a telephone call from Mr. Mitchell apologising for the problems with the windows and offered to fit them for free, me just paying the installation cost. He offered to do them in the new year (2021). However this is just the tip of the iceberg with problems I have experienced with this company. In July 2019 I had a Guardian Warm Roof fitted, in addition to the cost of the roof (£7800) I paid a £390 fee for building regulation approval. So we're now at the end of May 2021 and despite numerous contacts with Mr Mitchell I still have not received a Certificate of Completion from my local council. Whilst I understand that the Guardian Warm Roofs are LABC approve, I still should have that in writing from my Local Authority. I also do not have Fensa Certificates for the two windows fitted. So May 21. no certificates, no refund of my £390, no prospect of the supposed free windows, despite spending £12600 over the last 15 months. Customer loyalty and after sales experience shocking!

Ordered new windows & doors mid September 2020. After a wait of 6 months the WRONG window frames were installed mid March! The owner Craig Mitchell offered discount if I was willing to accept these frames (this would have solved the whole issue from his perspective). I declined the offer as I preferred the frames I had chosen and ordered and waited 6 months to be installed. One week later the frames were replaced but now some of the panes of glass were WRONG resulting in the beading in the windows not matching!! One week later (third visit) correct glass installed !! This whole experience was exacerbated by the lack of any understanding from the owner of the distress and disruption caused. His communication throughout was poor and inevitably concentrated on the financial implications for him. The discount offered earlier was NOT applied to the final invoice!! He has not shown any responsibility or accountability for any errors but rather asked why I the customer allowed the wrong frames to be installed! I understand mistakes happen however if the right processes are in place then a basic check of what is being sent to the customer prior to it leaving his storage facility would have avoided this very negative and distressing experience. Whilst the fitters were amiable and I am happy with the final results, I did not receive as promised on his website “ outstanding excellence” and therefore would not recommend this trader!

Excellent service from the original visit, quote and regular update on progress through to actual installation of fascia boards and guttering. There were a couple of delays to the work being carried out but I was updated on why and new dates provided. Installation was done professionally and the guys kept me up-to-date on progress and explained options when decisions needed to be made.

Good company to deal with. Professional friendly service throughout. Work completed pretty much to time in spite of the awful weather, good job done and good clear up afterwards. Would use this company again and recommend to others.

Very impressed. They did a excellent job. Could not be happier. 100% recommend.this company. I would definitely use again.

What a breath of fresh air this company has been. It's always a risk contracting a company you haven't used before but right from the start everything was done quickly and properly. I got a proper quote that was actually much more reasonable than one I'd obtained from a rival company and I knew what was going on at every step of the way. Lee and Peter turned up nice and early and grafted from the outset. To do full replacement (not just overcladding) of my fascias, soffits, dry verge caps and drainpipes on my semi detached house and garage it took just under a day and a half. All rubbish was taken offside. Everyone at the company has been a pleasure to deal with. I feel listened to as a client and couldn't be happier because my house looks nice and smart now. Really looking forward to my conservatory refurb which CSM are doing in a few weeks.

CSM replaced my gutters and downpipes. Craig measured up and quoted for the job, Lee and Peter did the work. They were all very polite and prompt, Lee and Peter tidied up properly afterwards. One minor thing was that they turned up unexpectedly to do the work - Craig had said it would be about 6 weeks from quote to job, but forgot to confirm the date. Wasn't a problem as I was in any way!

Very punctual, professional and tidy workers. Work was completed efficiently to a very high standard and some small remedial work was dealt was with quickly - without any fuss or quibbles. Also, a full explanation was given to me for the 'supply only' materials left for me to give to my builder who has since completed the roofwork, when he got to that stage, with the quality products that CSM supplied. I would thoroughly recommend CSM for their excellent work and would not hesitate to use them again for any future projects.

Brilliant service & completed on time. Workmen were helpful, engaging and friendly. Very tidy during whole job. Definitely use again and recommend them without hesitation. Attention to detail was perfect 👌