We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Endorsed by Which? Trusted Traders

Complete Service Maintenance Ltd

Profile thumb new csm logo
4.8

283 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

CSM provide a range of professional roofing services to homeowners & commercial customers throughout the North East. We are a reputable local roofing company with national accreditations and are trusted by hundreds of customers all across Tyne & Wear, Northumberland, County Durham & Teesside.

We are specialists installers of:

- Guardian Conservatory Roofs

- Roofing (Tiles / Slate / GRP / Felt / EPDM Rubber)

- UPVC Roofline & Guttering (inc. Fascias / Soffits / Gutters / Cladding)

- Seamless Aluminium Guttering

Our team of highly skilled & experienced tradesmen provide customers with a professional & reliable service, great value for money & unrivaled workmanship across all of our services.

We provide a no hassle sales approach with no high pressure sales - just FREE, no obligation quotations & helpful, knowledgeable advice.

We are a Fairtrades Registered Company & offer Homepro Insurance Backed Guarantees for total peace of mind.

What we do

  • Roofers

    • Guttering, fascias and soffits
    • Emergency roofing service
    • Flat roofing
    • Lead work
    • Roof and skylights
    • Cladding
    • Conservatory roof conversions
    • Rubber roofing (EPDM)
    • Tiled conservatory roofs
  • Builders

    • Conservatories
    • Building services
    • Guttering repair services
    • Extensions
    • Garage conversions
    • Porches
  • Doors

    • Bi-fold doors
    • Composite doors
    • Front door
    • French doors
    • Fire doors
    • Orangeries
    • Patio doors
    • UPVC doors
  • Double glazing

    • Double glazing installation
    • Double glazing repairs
    • Double glazing suppliers
  • Glaziers

    • Triple Glazing
    • UPVC Windows
    • Window consultants
  • Garage door repairs and installation

  • Conservatories

  • More Services

    • conservatory roof replacement tiled conservatory roof

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
283 reviews
Customer Service
4.8
Quality
4.9
Value
4.8
Sort by
Highly Delighted - review update AFTERSALES CUSTOMER EXPERIENCE INFERIOR
Customer Service
Quality
Value
My Guardian Warm Roof installer fitting, was completed 1-day ahead of schedule. The workmanship was excellent and the team involved were extremely hardworking, only stopping briefly throughout the day for short breaks. They were well-mannered, informative of any questions asked and clearly showed high standards of workmanship. From the initially contact with the owner Craig and Martin, the surveyor fitter. I was impressed with their knowledge and helpfulness. No high pressure sales pitch, just an honest appraisal and quote for the work that would be carried out. Absolutely delighted. >>>>>>>>>>>>>>>>>>>>>>>>UPDATED REVIEW 28/05/2021<<<<<<<<<<<<<<<<<<<<<<<<< AFTERSALES CUSTOMER EXPERIENCE INFERIOR Be Aware! In June 2020 I ordered 2 Rock Doors and 4 windows, towards the end of October I received a visit from Craig Mitchell, surveyor/fitter to tell me that Mr Mitchell had ordered the wrong windows but he could fit the other two and the rock doors. After a further few weeks the fitters arrived to fit the 2 windows and the rock doors. Even on the day of the installation, they had to fit one door and go away to get the side glass panels before completion. Like the previous reviewer I received a telephone call from Mr. Mitchell apologising for the problems with the windows and offered to fit them for free, me just paying the installation cost. He offered to do them in the new year (2021). However this is just the tip of the iceberg with problems I have experienced with this company. In July 2019 I had a Guardian Warm Roof fitted, in addition to the cost of the roof (£7800) I paid a £390 fee for building regulation approval. So we're now at the end of May 2021 and despite numerous contacts with Mr Mitchell I still have not received a Certificate of Completion from my local council. Whilst I understand that the Guardian Warm Roofs are LABC approve, I still should have that in writing from my Local Authority. I also do not have Fensa Certificates for the two windows fitted. So May 21. no certificates, no refund of my £390, no prospect of the supposed free windows, despite spending £12600 over the last 15 months. Customer loyalty and after sales experience shocking!
Customer in Hartlepool Posted on 02/06/2021 , work completed 20/09/2019
Nightmare Installation
Customer Service
Quality
Value
Ordered new windows & doors mid September 2020. After a wait of 6 months the WRONG window frames were installed mid March! The owner Craig Mitchell offered discount if I was willing to accept these frames (this would have solved the whole issue from his perspective). I declined the offer as I preferred the frames I had chosen and ordered and waited 6 months to be installed. One week later the frames were replaced but now some of the panes of glass were WRONG resulting in the beading in the windows not matching!! One week later (third visit) correct glass installed !! This whole experience was exacerbated by the lack of any understanding from the owner of the distress and disruption caused. His communication throughout was poor and inevitably concentrated on the financial implications for him. The discount offered earlier was NOT applied to the final invoice!! He has not shown any responsibility or accountability for any errors but rather asked why I the customer allowed the wrong frames to be installed! I understand mistakes happen however if the right processes are in place then a basic check of what is being sent to the customer prior to it leaving his storage facility would have avoided this very negative and distressing experience. Whilst the fitters were amiable and I am happy with the final results, I did not receive as promised on his website “ outstanding excellence” and therefore would not recommend this trader!
Customer in Tyne and Wear Posted on 09/04/2021 , work completed 01/04/2021
Professional workmanship
Customer Service
Quality
Value
Excellent service from the original visit, quote and regular update on progress through to actual installation of fascia boards and guttering. There were a couple of delays to the work being carried out but I was updated on why and new dates provided. Installation was done professionally and the guys kept me up-to-date on progress and explained options when decisions needed to be made.
Customer in Northumberland Posted on 18/03/2021 , work completed 12/03/2021
Roofline replacement - excellent service
Customer Service
Quality
Value
Good company to deal with. Professional friendly service throughout. Work completed pretty much to time in spite of the awful weather, good job done and good clear up afterwards. Would use this company again and recommend to others.
Customer in Northumberland Posted on 19/01/2021 , work completed 18/01/2021
Excellent Service
Customer Service
Quality
Value
They did a really excellent job, can't fault a thing. They tidied up once finished. Excellent service. No hesitation in recommending them, certainly will be using them again!
Which? Trusted Traders Consumer Posted on 24/09/2020 , work completed 08/09/2020
Dry ridge installation. Gable end.
Customer Service
Quality
Value
Very impressed. They did a excellent job. Could not be happier. 100% recommend.this company. I would definitely use again.
Customer in Northumberland Posted on 15/08/2020 , work completed 14/08/2020
Fascias, soffits etc: brilliant job
Customer Service
Quality
Value
What a breath of fresh air this company has been. It's always a risk contracting a company you haven't used before but right from the start everything was done quickly and properly. I got a proper quote that was actually much more reasonable than one I'd obtained from a rival company and I knew what was going on at every step of the way. Lee and Peter turned up nice and early and grafted from the outset. To do full replacement (not just overcladding) of my fascias, soffits, dry verge caps and drainpipes on my semi detached house and garage it took just under a day and a half. All rubbish was taken offside. Everyone at the company has been a pleasure to deal with. I feel listened to as a client and couldn't be happier because my house looks nice and smart now. Really looking forward to my conservatory refurb which CSM are doing in a few weeks.
Customer in Northumberland Posted on 11/08/2020 , work completed 11/08/2020
Good workmanship, Tidy and polite
Customer Service
Quality
Value
CSM replaced my gutters and downpipes. Craig measured up and quoted for the job, Lee and Peter did the work. They were all very polite and prompt, Lee and Peter tidied up properly afterwards. One minor thing was that they turned up unexpectedly to do the work - Craig had said it would be about 6 weeks from quote to job, but forgot to confirm the date. Wasn't a problem as I was in any way!
Customer in Tyne and Wear Posted on 07/08/2020 , work completed 07/08/2020
Transformed our bungalow
Customer Service
Quality
Value
Very punctual, professional and tidy workers. Work was completed efficiently to a very high standard and some small remedial work was dealt was with quickly - without any fuss or quibbles. Also, a full explanation was given to me for the 'supply only' materials left for me to give to my builder who has since completed the roofwork, when he got to that stage, with the quality products that CSM supplied. I would thoroughly recommend CSM for their excellent work and would not hesitate to use them again for any future projects.
Customer in Northumberland Posted on 04/08/2020 , work completed 10/07/2020
Highly recommended!
Customer Service
Quality
Value
Brilliant service & completed on time. Workmen were helpful, engaging and friendly. Very tidy during whole job. Definitely use again and recommend them without hesitation. Attention to detail was perfect 👌
Customer in Tyne and Wear Posted on 22/05/2020 , work completed 11/05/2020