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Endorsed by Which? Trusted Traders

Complete Service Maintenance Ltd

Profile thumb new csm logo
4.8

287 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

CSM provide a range of professional roofing services to homeowners & commercial customers throughout the North East. We are a reputable local roofing company with national accreditations and are trusted by hundreds of customers all across Tyne & Wear, Northumberland, County Durham & Teesside.

We are specialists installers of:

- Guardian Conservatory Roofs

- Roofing (Tiles / Slate / GRP / Felt / EPDM Rubber)

- UPVC Roofline & Guttering (inc. Fascias / Soffits / Gutters / Cladding)

- Seamless Aluminium Guttering

Our team of highly skilled & experienced tradesmen provide customers with a professional & reliable service, great value for money & unrivaled workmanship across all of our services.

We provide a no hassle sales approach with no high pressure sales - just FREE, no obligation quotations & helpful, knowledgeable advice.

We are a Fairtrades Registered Company & offer Homepro Insurance Backed Guarantees for total peace of mind.

What we do

  • Roofers

    • Guttering, fascias and soffits
    • Emergency roofing service
    • Flat roofing
    • Lead work
    • Roof and skylights
    • Cladding
    • Conservatory roof conversions
    • Rubber roofing (EPDM)
    • Tiled conservatory roofs
  • Builders

    • Conservatories
    • Building services
    • Guttering repair services
    • Extensions
    • Garage conversions
    • Porches
  • Doors

    • Bi-fold doors
    • Composite doors
    • Front door
    • French doors
    • Fire doors
    • Orangeries
    • Patio doors
    • UPVC doors
  • Double glazing

    • Double glazing installation
    • Double glazing repairs
    • Double glazing suppliers
  • Glaziers

    • Triple Glazing
    • UPVC Windows
    • Window consultants
  • Garage door repairs and installation

  • Conservatories

  • More Services

    • conservatory roof replacement tiled conservatory roof

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
287 reviews
Customer Service
4.8
Quality
4.9
Value
4.8
Sort by
Reliable top quality company
Customer Service
Quality
Value
All aspects of the work were carried out to a very high standard. Every step of the way we kept well informed as to what would be getting done and when. The whole job went very smoothly and not only were the all the members of staff extremely professional and proficient at their jobs they were neat and tidy. A lovely group of workers, both management and tradesmen were nothing but polite and completed the work on time to a high standard. Would totally recommend them to anyone.
Customer in Tyne and Wear Posted on 02/11/2021 , work completed 11/09/2021
Roofline
Customer Service
Quality
Value
CSM came to quote me for a combination of a replacement sunroom roof and new roofline etc. Part 1 - the soffits, guttering, dry-verge gable edging etc. - is now complete (except for the inaccessible parts behind the sunroom, which is itself delayed by supply problems.) CSM listened to me. They didn't push their own agenda or tell me what I really ought to want. They made appropriate and sensible suggestions. And then they quoted promptly. When the work commenced, the crew were competent and helpful. The job so far appears to be entirely satisfactory and I would not hesitate to recommend CSM to others.
Customer in North Yorkshire Posted on 30/10/2021 , work completed 28/10/2021
Very professional company
Customer Service
Quality
Value
We had a door supplied and fitted by CSM and I am very glad I did it was very professional from start to finish. The quality of the work that has gone into fitting my door looks amazing ! Thanks again guys you will be my go to company from now on!
Customer in Tyne and Wear Posted on 25/10/2021 , work completed 23/10/2021
replacement of Soffits facias guttering etc.gable end and replacement of Mock Tudor boards with pvc boards
Customer Service
Quality
Value
The job took 4 days. All work completed in an efficient and timely manner by skilled and experienced workers.
Customer in County Durham Posted on 25/10/2021 , work completed 03/09/2021
Installation of new rockdoor
Customer Service
Quality
Value
Craig the owner came out to survey my job, he had a vast knowledge and experience for the product I was looking for. I had in mind roughly what kind of door I was after and Craig reassured me rockdoor is one of the leading manufactures of high security high quality composite doors on the market. I must say it is a faultless job in a very expectable time frame considering the way supplies are in the country at present due to Brexit and been in the middle off a pandemic. I’m a tiler and the way suppliers are at this present moment in time, with price increases every month I’m delighted the quote was honoured. Craig kept me updated from when the order was placed right up to the fitting date and even explained the time frame and delays from the manufacturer. I could not of asked for anything better. The fitting team team arrived on time and were very professional and left a top quality installation. Existing door was taking away for disposal and work area was left immaculate. On completion of works, Craig followed up with a complimentary phone call to make sure I was 100% satisfied with the installation.
Malcolm in Tyne and Wear Posted on 06/07/2021 , work completed 25/06/2021
Nightmare Installation
Customer Service
Quality
Value
Ordered new windows & doors mid September 2020. After a wait of 6 months the WRONG window frames were installed mid March! The owner Craig Mitchell offered discount if I was willing to accept these frames (this would have solved the whole issue from his perspective). I declined the offer as I preferred the frames I had chosen and ordered and waited 6 months to be installed. One week later the frames were replaced but now some of the panes of glass were WRONG resulting in the beading in the windows not matching!! One week later (third visit) correct glass installed !! This whole experience was exacerbated by the lack of any understanding from the owner of the distress and disruption caused. His communication throughout was poor and inevitably concentrated on the financial implications for him. The discount offered earlier was NOT applied to the final invoice!! He has not shown any responsibility or accountability for any errors but rather asked why I the customer allowed the wrong frames to be installed! I understand mistakes happen however if the right processes are in place then a basic check of what is being sent to the customer prior to it leaving his storage facility would have avoided this very negative and distressing experience. Whilst the fitters were amiable and I am happy with the final results, I did not receive as promised on his website “ outstanding excellence” and therefore would not recommend this trader!
Customer in Tyne and Wear Posted on 09/04/2021 , work completed 01/04/2021
Professional workmanship
Customer Service
Quality
Value
Excellent service from the original visit, quote and regular update on progress through to actual installation of fascia boards and guttering. There were a couple of delays to the work being carried out but I was updated on why and new dates provided. Installation was done professionally and the guys kept me up-to-date on progress and explained options when decisions needed to be made.
Customer in Northumberland Posted on 18/03/2021 , work completed 12/03/2021
Roofline replacement - excellent service
Customer Service
Quality
Value
Good company to deal with. Professional friendly service throughout. Work completed pretty much to time in spite of the awful weather, good job done and good clear up afterwards. Would use this company again and recommend to others.
Customer in Northumberland Posted on 19/01/2021 , work completed 18/01/2021
Excellent Service
Customer Service
Quality
Value
They did a really excellent job, can't fault a thing. They tidied up once finished. Excellent service. No hesitation in recommending them, certainly will be using them again!
Which? Trusted Traders Consumer Posted on 24/09/2020 , work completed 08/09/2020
Dry ridge installation. Gable end.
Customer Service
Quality
Value
Very impressed. They did a excellent job. Could not be happier. 100% recommend.this company. I would definitely use again.
Customer in Northumberland Posted on 15/08/2020 , work completed 14/08/2020