Complete Service Maintenance Ltd

All aspects of the work were carried out to a very high standard. Every step of the way we kept well informed as to what would be getting done and when. The whole job went very smoothly and not only were the all the members of staff extremely professional and proficient at their jobs they were neat and tidy. A lovely group of workers, both management and tradesmen were nothing but polite and completed the work on time to a high standard. Would totally recommend them to anyone.

CSM came to quote me for a combination of a replacement sunroom roof and new roofline etc. Part 1 - the soffits, guttering, dry-verge gable edging etc. - is now complete (except for the inaccessible parts behind the sunroom, which is itself delayed by supply problems.) CSM listened to me. They didn't push their own agenda or tell me what I really ought to want. They made appropriate and sensible suggestions. And then they quoted promptly. When the work commenced, the crew were competent and helpful. The job so far appears to be entirely satisfactory and I would not hesitate to recommend CSM to others.

We had a door supplied and fitted by CSM and I am very glad I did it was very professional from start to finish. The quality of the work that has gone into fitting my door looks amazing ! Thanks again guys you will be my go to company from now on!

The job took 4 days. All work completed in an efficient and timely manner by skilled and experienced workers.

Craig the owner came out to survey my job, he had a vast knowledge and experience for the product I was looking for. I had in mind roughly what kind of door I was after and Craig reassured me rockdoor is one of the leading manufactures of high security high quality composite doors on the market. I must say it is a faultless job in a very expectable time frame considering the way supplies are in the country at present due to Brexit and been in the middle off a pandemic. I’m a tiler and the way suppliers are at this present moment in time, with price increases every month I’m delighted the quote was honoured. Craig kept me updated from when the order was placed right up to the fitting date and even explained the time frame and delays from the manufacturer. I could not of asked for anything better. The fitting team team arrived on time and were very professional and left a top quality installation. Existing door was taking away for disposal and work area was left immaculate. On completion of works, Craig followed up with a complimentary phone call to make sure I was 100% satisfied with the installation.

Ordered new windows & doors mid September 2020. After a wait of 6 months the WRONG window frames were installed mid March! The owner Craig Mitchell offered discount if I was willing to accept these frames (this would have solved the whole issue from his perspective). I declined the offer as I preferred the frames I had chosen and ordered and waited 6 months to be installed. One week later the frames were replaced but now some of the panes of glass were WRONG resulting in the beading in the windows not matching!! One week later (third visit) correct glass installed !! This whole experience was exacerbated by the lack of any understanding from the owner of the distress and disruption caused. His communication throughout was poor and inevitably concentrated on the financial implications for him. The discount offered earlier was NOT applied to the final invoice!! He has not shown any responsibility or accountability for any errors but rather asked why I the customer allowed the wrong frames to be installed! I understand mistakes happen however if the right processes are in place then a basic check of what is being sent to the customer prior to it leaving his storage facility would have avoided this very negative and distressing experience. Whilst the fitters were amiable and I am happy with the final results, I did not receive as promised on his website “ outstanding excellence” and therefore would not recommend this trader!

Excellent service from the original visit, quote and regular update on progress through to actual installation of fascia boards and guttering. There were a couple of delays to the work being carried out but I was updated on why and new dates provided. Installation was done professionally and the guys kept me up-to-date on progress and explained options when decisions needed to be made.

Good company to deal with. Professional friendly service throughout. Work completed pretty much to time in spite of the awful weather, good job done and good clear up afterwards. Would use this company again and recommend to others.

Very impressed. They did a excellent job. Could not be happier. 100% recommend.this company. I would definitely use again.