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Endorsed by



Trusted Traders

Complete Service Maintenance Ltd

Logo on white
Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed
Profile thumb new csm logo


267 Reviews


CSM provide a range of professional roofing services to homeowners & commercial customers throughout the North East. We are a reputable local roofing company with national accreditations and are trusted by hundreds of customers all across Tyne & Wear, Northumberland, County Durham & Teesside.

We are specialists installers of:

- Guardian Conservatory Roofs

- Roofing (Tiles / Slate / GRP / Felt / EPDM Rubber)

- UPVC Roofline & Guttering (inc. Fascias / Soffits / Gutters / Cladding)

- Seamless Aluminium Guttering

Our team of highly skilled & experienced tradesmen provide customers with a professional & reliable service, great value for money & unrivaled workmanship across all of our services.

We provide a no hassle sales approach with no high pressure sales - just FREE, no obligation quotations & helpful, knowledgeable advice.

We are a Fairtrades Registered Company & offer Homepro Insurance Backed Guarantees for total peace of mind.

What we do

  • Roofers

    • Guttering, fascias and soffits
    • Emergency roofing service
    • Flat roofing
    • Lead work
    • Roof and skylights
    • Cladding
    • Conservatory roof conversions
    • Rubber roofing (EPDM)
    • Tiled conservatory roofs
  • Builders

    • Conservatories
    • Building services
    • Guttering repair services
    • Extensions
    • Garage conversions
    • Porches
  • Doors

    • Bi-fold doors
    • Composite doors
    • Front door
    • French doors
    • Fire doors
    • Orangeries
    • Patio doors
    • UPVC doors
  • Double glazing

    • Double glazing installation
    • Double glazing repairs
    • Double glazing suppliers
  • Glaziers

    • Triple Glazing
    • UPVC Windows
    • Window consultants
  • Garage door repairs and installation

  • Conservatories

  • More Services

    • conservatory roof replacement tiled conservatory roof

Customer reviews

267 reviews
Customer Service
Sort by
Poor aftercare
Customer Service
No survey carried out after installation. Emails too company to question this and where contact has been managed by phone promises not followed up. Poor customer care.
Norma, County Durham17/12/2019
The trader replied (on 06/01/2020)
Hello Norma Im sorry to read your review left 17th December, We closed on the 16th December until this morning 6th January for our annual Christmas close down. Regarding no survey being carried out after completed work. The windows has not be signed off due to after the initial work was completed, you requested a quotation for further work so this paperwork was delayed until the extra work was completed to put all work on same cert and has been simply overlooked/delayed because after the additional work was completed another quotation was requested for a front door and this was provided then a further quote was requested for a different door. Because of this the job being signed of has been overlooked/delayed. Norma please rest assured this is simply a formality and a piece of paperwork for your records required at point of sale of the property Please except my apologies on this matter i will get the ball rolling on this today and be in touch this week with an appointment date to get this done. Kind regards Craig CSM
Highly recommended
Customer Service
Peter & Ross, the installation team, were prompt & professional in delivering an excellent job of fitting a EPDM flat roof. Very friendly, hardworking polite and professional. From initial contact, we cannot praise Craig and Martin enough. We will certainly use CSM again. Many thanks to Craig and Martin for ensuring that we had great customer service.
Stephen, Northumberland03/10/2019
So far very impressed.
Customer Service
To early to say what quality of the job will be until the winter sets in. So far very impressed with the workmanship. Arrived on time, very friendly & cleaned up after the job.
Brian, Tyne and Wear30/09/2019
Highly Delighted
Customer Service
My Guardian Warm Roof installer fitting, was completed 1-day ahead of schedule. The workmanship was excellent and the team involved were extremely hardworking, only stopping briefly throughout the day for short breaks. They were well-mannered, informative of any questions asked and clearly showed high standards of workmanship. From the initially contact with the owner Craig and the Service Manager Martin. I was impressed with their knowledge and helpfulness. No high pressure sales pitch, just an honest appraisal and quote for the work that would be carried out. Absolutely delighted.
Customer in Hartlepool20/09/2019
Great job.
Customer Service
Successful job done. Very professional. Friendly staff. Prompt.
Michael, Northumberland09/09/2019
Reliable & professional.
Customer Service
New guttering & soffits. Prompt, polite, professional, clean & tidy. Thank you
Which? Trusted Traders Consumer09/09/2019
Professional roofline installation.
Customer Service
Roofline installation comprising of fascia's, soffits, guttering, down pipes, dry verge & dry ridge. All work undertaken to agreed schedule & budget. High quality workmanship, tidy, reliable & courteous workers - I have no hesitation in recommending CSM Ltd.
Alyson, Tyne and Wear03/09/2019
Excellent service.
Customer Service
Had Roofline installation carried out by CSM. Impressed by the no hassle no obligation quote. The work was carried out on time and in budget to a high standard by two polite, friendly hard working lads. Excellent service from start to finish. Would definitely use again and recommend to friends and family.
Karen, Tyne and Wear27/08/2019
My review
Customer Service
Excellent job.
Thomas, Northumberland19/08/2019
My review
Customer Service
The work I had done was window installation. I was told it would take approx. 3 and it did. Nigel and Gareth who installed the windows were very polite and courteous. They were very tidy and punctual. The quality of material and workmanship was second to none. I would recommend complete service maintenance to anyone and will be using them again.
Alan, Tyne and Wear13/08/2019