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Trusted Traders

Complete Service Maintenance Ltd

Profile thumb new csm logo


275 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed


CSM provide a range of professional roofing services to homeowners & commercial customers throughout the North East. We are a reputable local roofing company with national accreditations and are trusted by hundreds of customers all across Tyne & Wear, Northumberland, County Durham & Teesside.

We are specialists installers of:

- Guardian Conservatory Roofs

- Roofing (Tiles / Slate / GRP / Felt / EPDM Rubber)

- UPVC Roofline & Guttering (inc. Fascias / Soffits / Gutters / Cladding)

- Seamless Aluminium Guttering

Our team of highly skilled & experienced tradesmen provide customers with a professional & reliable service, great value for money & unrivaled workmanship across all of our services.

We provide a no hassle sales approach with no high pressure sales - just FREE, no obligation quotations & helpful, knowledgeable advice.

We are a Fairtrades Registered Company & offer Homepro Insurance Backed Guarantees for total peace of mind.

What we do

  • Roofers

    • Guttering, fascias and soffits
    • Emergency roofing service
    • Flat roofing
    • Lead work
    • Roof and skylights
    • Cladding
    • Conservatory roof conversions
    • Rubber roofing (EPDM)
    • Tiled conservatory roofs
  • Builders

    • Conservatories
    • Building services
    • Guttering repair services
    • Extensions
    • Garage conversions
    • Porches
  • Doors

    • Bi-fold doors
    • Composite doors
    • Front door
    • French doors
    • Fire doors
    • Orangeries
    • Patio doors
    • UPVC doors
  • Double glazing

    • Double glazing installation
    • Double glazing repairs
    • Double glazing suppliers
  • Glaziers

    • Triple Glazing
    • UPVC Windows
    • Window consultants
  • Garage door repairs and installation

  • Conservatories

  • More Services

    • conservatory roof replacement tiled conservatory roof

Customer reviews

275 reviews
Customer Service
Sort by
Highly recommended!
Customer Service
Brilliant service & completed on time. Workmen were helpful, engaging and friendly. Very tidy during whole job. Definitely use again and recommend them without hesitation. Attention to detail was perfect 👌
Customer in Tyne and Wear Posted on 22/05/2020 , work completed 11/05/2020
Good job!
Customer Service
CSM replaced our wooden soffits with uPVC and also replaced all of the guttering and drainpipes. The fitting team was Lee and Peter and the job took 4 days from start to finish. They arrived at 8 am promptly each day and worked solidly until 5 pm each day, cleaning up after themselves as they went along. The team were friendly and polite and the end job looks great - an excellent visual improvement to the house and maintenance-free. The quotation and customer service from Craig was also excellent; very responsive and customer friendly. Good job all round and I'd have no hesitation in recommending CSM.
Customer in Tyne and Wear Posted on 13/05/2020 , work completed 07/05/2020
New Summerhouse Roof
Customer Service
Delighted with our new summerhouse roof, CSM completed the work on time, thoughtful and considerate fitters, great workmanship, highly recommend.
Customer in Northumberland Posted on 21/03/2020 , work completed 29/01/2020
New Roofline and front door.
Customer Service
Works were carried out on budget and within the programmed timescale. Old materials were collected and removed from site daily and works areas were swept clean as works progressed. Other contractors failed to price the work when they realised the distance to be travelled. Distance doesn’t seem to be and issue for CSM they appear to cover all areas and still achieve a competitive rate. I asked a trade representative if he could recommend a roofline installer and was introduced to CSM. As a construction Project Manager on review of the works carried out I would confirm the workmanship is of a good standard. When the men returned to install the front door my wife witnessed one of the joiners checking works previously carried out making sure everything was in order. Before works commenced we advised we wanted to take out an insurance backed guarantee. The guarantee was late to arrive before the house was hit by a number of storms that caused damage to a couple the dry verge units. That wasn’t an issue Craig organised one of his men to return and replace the broken units within twenty four hours notice. He also chased up the insurance for our own peace of mind. I would also confirm the repair held through gale force winds that repeatedly hit our property this winter. Considering our house sits unsheltered on top of a hill on the Coquet Valley I can confirm all works have now been well and truly tested .
Customer in Northumberland Posted on 08/03/2020 , work completed 19/12/2019
A great job done by skillful and coscientious fitters
Customer Service
We had fascia, soffit, gutter and down pipe replacement, the work was carried out by Lee, Marc & Peter to a very high standard. Any queries I had were explained and any suggestions taken on board, the quality of their work was outstanding. The finished job looks fantastic, so pleased we had it done by CSM.
Customer in Tyne and Wear Posted on 01/03/2020 , work completed 10/12/2019
Excellent service and a quality job
Customer Service
Fascias and guttering replaced. From the initial consultation to the finished job it has been a pleasure to deal with this company. They were kind enough to give us a range of quotes from a basic repair to a full replacement. We were given a clear idea of what the job would entail and shown an example of the quality of the materials to be used. We had quotes in from other companies for the same job but CSM’s quote was a fraction of the cost of the others, whilst offering a better service with no hard sell. We were kept informed of when the job would start, unfortunately high winds meant that the job had to be postponed for a week but the workmen came out to us to apologise and keep us in the loop. When the job began the guys were friendly and courteous, and managed to keep in good spirits despite having to work in some awful weather conditions. At the end of each day they kept us informed of their progress. The job was scheduled for 4 days and they finished on time. The end result is fabulous, It really smartens up the house. They made sure to clean up thoroughly and asked us to inspect the finished job with them. I wouldn’t hesitate to recommend CSM for their friendly professionalism and their excellent work. We hope to have them back for future jobs.
Customer in County Durham Posted on 20/02/2020 , work completed 20/02/2020
Replacement windows and doors
Customer Service
Wonderful service from start to finish. From the initial quote from Craig through to the installation from Martin, Peter and Lee a very friendly, efficient professional team. So impressed with the work have already recommended to others. Many thanks.
Customer in Tyne and Wear Posted on 11/02/2020 , work completed 06/02/2020
Poor aftercare
Customer Service
No survey carried out after installation. Emails too company to question this and where contact has been managed by phone promises not followed up. Poor customer care.
Norma, County Durham Posted on 17/12/2019 , work completed 17/12/2019
The trader replied (on 06/01/2020)
Hello Norma Im sorry to read your review left 17th December, We closed on the 16th December until this morning 6th January for our annual Christmas close down. Regarding no survey being carried out after completed work. The windows has not be signed off due to after the initial work was completed, you requested a quotation for further work so this paperwork was delayed until the extra work was completed to put all work on same cert and has been simply overlooked/delayed because after the additional work was completed another quotation was requested for a front door and this was provided then a further quote was requested for a different door. Because of this the job being signed of has been overlooked/delayed. Norma please rest assured this is simply a formality and a piece of paperwork for your records required at point of sale of the property Please except my apologies on this matter i will get the ball rolling on this today and be in touch this week with an appointment date to get this done. Kind regards Craig CSM
Highly recommended
Customer Service
Peter & Ross, the installation team, were prompt & professional in delivering an excellent job of fitting a EPDM flat roof. Very friendly, hardworking polite and professional. From initial contact, we cannot praise Craig and Martin enough. We will certainly use CSM again. Many thanks to Craig and Martin for ensuring that we had great customer service.
Stephen, Northumberland Posted on 03/10/2019 , work completed 03/10/2019
So far very impressed.
Customer Service
To early to say what quality of the job will be until the winter sets in. So far very impressed with the workmanship. Arrived on time, very friendly & cleaned up after the job.
Brian, Tyne and Wear Posted on 30/09/2019 , work completed 30/09/2019