Dreadful customer service
I booked a home visit to have 6 bedrooms measured for the purpose of having fitted wardrobes. Having agreed date and time, I reconfirmed the appointment the day before. John failed to turn up. I telephoned the showroom and asked that John telephone me to explain himself. 5 days on I have not received a phone call. I sent an email on the day of the no show and have received no reply to that either. Customer service at its absolute worst. A total lack of professionalism. Unreliable and untrustworthy.
Customer in Merseyside
Posted on 20/03/2021
(Reviewer did not use service)
Great Interiors
We approached Creative joinery to see if they could give us a price for 3 bedrooms. We originally had a quote from Sharps, a company that we would normally use. In the master bedroom we wanted a walk through sliding wardrobe, which then followed through to our en-suite bathroom. Sharps prices on this occasion were way out of our budget, so we decided to get a quote from Creative. David & John advised us on what we could do to bring our vision to life. We cannot express enough how delighted we are with the end result. It really is a beautiful slider providing useful hanging and storage, of what was once dormant space. We now have a great use of space with a WOW factor! Alec and Ryan the fitters, were great to deal with. Nothing was too much trouble, any suggestions I made were listened to and delivered. I made an assumption when ordering our wardrobes that they would be soft closing. My mistake, so make sure if soft closing sliders are wanted, you ask for this at the point of design. In the second bedroom we wanted a bespoke gaming table made to match the bedroom furniture. John went out of his way to look at this for me, I shared with him exactly what I wanted and he delivered! Again, I cannot express how delighted we are with this desk! All the other furniture we ordered in Dusk Grey is great. Our boys are so happy with their new rooms, as are we with ours! Thank you David, John, Alec, Ryan and all the team. We are so happy with what you’ve done for us! Nat & Spence Chorley.
Customer in Lancashire
Posted on 14/11/2020
, work completed 13/11/2020
Recommended
Professional, friendly and courteous staff.
A first rate job. Communications were spot on from start to finish. I received excellent service from my first visit to the show room to the fitters completing the work. Thumbs up to all at Creative Joinery.
Customer in Lancashire
Posted on 22/02/2020
, work completed 21/02/2020
Recommended
Great job
Quality wardrobe doors and service.
Dave, Lancashire
Posted on 13/11/2019
, work completed 13/11/2019
Recommended
Very pleased with the job
Very pleasant employees. Work done to a high standard.
William, Lancashire
Posted on 05/06/2019
, work completed 05/06/2019
Recommended
Prompt and professional
Excellent service from start to finish. Very pleased with everything.
Debra, Lancashire
Posted on 15/05/2019
, work completed 15/05/2019
Recommended
Fitting sliding wardrobe doors
The sliding door system on each of the two dates were fitted on the days scheduled. The workmen were very professional and tidied up behind themselves. Well done. Delighted with both results.
Thomas, Lancashire
Posted on 16/04/2019
, work completed 16/04/2019
Recommended
Excellent service from beginning to end
Having been to look at the showroom in Chorley we were contacted that evening with a date and time to come and measure up for sliding doors for our bathroom. After measuring and discussing our needs we were then sent a formal letter (no email, no text - lovely!) with quote etc. The fitters arrived on time on the day the work was to be done and we couldn't be more pleased with the quality and appearance of the doors, the politeness of the fitters and the price - they are absolutely gorgeous. Thank you Creative Joinery. Kate McWilliams
Customer in Lancashire
Posted on 05/03/2019
, work completed 05/02/2019
Recommended
Great job
Great job. Fast service with happy friendly installers who were really helpful in choosing the right ones for us. They look so nice. Will have no hesitation in recommending them to others.
Mary, Lancashire
Posted on 27/11/2018
, work completed 27/11/2018
Recommended
Brilliant Service and Workmanship
Creative Joinery exceeded our expectations from the initial visit and advice to the workmanship and finished product. We have just moved into a new build property and John ensured the work was complete prior to us moving in despite a tight timescale. The fitters were polite, timely and tidy. We are absolutely delighted with our fitted wardrobes and would recommend Creative Joinery to anyone.
Graham
Posted on 12/11/2018
, work completed 12/11/2018
Recommended
Excellent!
A very professional job with good advice at the planning stage. Skilled and very hard working fitters, and first-class customer service. Highly recommended.
Teresa, Lancashire
Posted on 19/10/2018
, work completed 19/10/2018
Recommended
Fantastic work highly recommended
Excellent company. Very professional. Rang to bring my installation forward. Nothing too much trouble. Would highly recommend.
Clare78
Posted on 14/09/2018
, work completed 14/09/2018
Recommended
Fantastic job, great.
Great value, three bedrooms fitted, perfect job. John and fitters were fantastic.
David, Lancashire
Posted on 06/07/2018
, work completed 06/07/2018
Recommended
My review
First class workmanship complete satisfaction.
Ian, Lancashire
Posted on 04/12/2017
, work completed 04/12/2017
Recommended
100% satisfied
100% satisfied lads were great will use you again.
Peter, Lancashire
Posted on 30/11/2017
, work completed 30/11/2017
Recommended
Superb job
Phil, Lancashire
Posted on 28/11/2017
, work completed 28/11/2017
Recommended
My review
John, Lancashire
Posted on 02/10/2017
, work completed 02/10/2017
Recommended
My review
Very friendly, helpful - fabulous.
Lydia, Lancashire
Posted on 26/09/2017
, work completed 26/09/2017
Recommended
Fantastic Job
Fantastic experience from start to finish. Would highly recommend this company.
David, Lancashire
Posted on 15/09/2017
, work completed 15/09/2017
Recommended
Fantastic transformation
The wardrobe looks brilliant and has created lots more storage. The process from start to finish was quick and professional. Thank you.
Emily, Lancashire
Posted on 07/09/2017
, work completed 07/09/2017
Recommended
An excellent job so pleased
The two young men who came gave an excellent professional service, we are very pleased with the wardrobes they fitted and would certainly recommend the firm.
Irene, Lancashire
Posted on 02/06/2017
, work completed 02/06/2017
Recommended
Fantastic service
We have used Creative Joinery for many years. Most recently completed a fitting yesterday. Absolutely fantastic service from entering the showroom to the finished product. I am highly delighted with the finished products, excellent quality.The two fitters are a credit to you also, polite , clean and tidy , quick and efficient.Well done to a fantastic team !
Adele100
Posted on 27/05/2017
, work completed 27/05/2017
Recommended
Brilliant job
Excellent job, brilliantly advised on how it would look, would definitely recommend to everyone.
Craig, Lancashire
Posted on 04/05/2017
, work completed 04/05/2017
Recommended
Brilliant job
A very impressive job - thank you so much! It's completely changed our bedroom. Good quality furniture.
Rebecca, Lancashire
Posted on 26/04/2017
, work completed 26/04/2017
Recommended
My review
Dianne, Lancashire
Posted on 25/04/2017
, work completed 25/04/2017
Recommended
Brilliant
Nice clean tidy job. Well impressed.
Which? Trusted Traders Consumer
Posted on 12/04/2017
, work completed 12/04/2017
Recommended
Excellent Professional Job.
Absolutely wonderful. Excellent service and professional fitting.
Sheila, Lancashire
Posted on 08/03/2017
, work completed 08/03/2017
Recommended
Very impressed
Very impressed with service. Would highly recommend!
Keith, Lancashire
Posted on 24/02/2017
, work completed 24/02/2017
Recommended
My review
Fabulous workers! Cleaned up as they went. Would highly recommend.
Elizabeth, Lancashire
Posted on 10/02/2017
, work completed 10/02/2017
Recommended
My review
I found both men pleasant and worked very well. Would be pleased to recommend you to anyone, and the price is great. Thankyou.
Margaret, Lancashire
Posted on 26/01/2017
, work completed 26/01/2017
Recommended
Brilliant job
Have had previous work to fit wardrobes before and had no hesitation in using the company again. Very polite and professional people. Would highly recommend. Very pleased with results.
Karen, Lancashire
Posted on 19/01/2017
, work completed 19/01/2017
Recommended
Really impressed
Arrived on time and did a great job. Really impressed. Would recommend them.
Chris, Lancashire
Posted on 06/12/2016
, work completed 06/12/2016
Recommended
Fabulous job
A fabulous job, a lovely pair of guys. Went above and beyond to get the job done. Would definitely use again. Many thanks.
Soraya, Lancashire
Posted on 06/12/2016
, work completed 06/12/2016
Recommended
Fantastic service
Very happy with our wardrobes. Best value for money & quick turn around.
Bethany, Lancashire
Posted on 02/12/2016
, work completed 02/12/2016
Recommended
Beautiful wardrobes.
Clean & tidy workmanship. Polite & professional workmen.
S, Lancashire
Posted on 23/11/2016
, work completed 23/11/2016
Recommended
Amazing!!
Wow, wow, wow, absolutely fabulous! First class, better than expected! Efficient - first class - highly recommend this firm.
Rebecca, Lancashire
Posted on 17/11/2016
, work completed 17/11/2016
Recommended
Excellent job!
Absolutely superb job, from start to finish.
Kevin, Lancashire
Posted on 14/11/2016
, work completed 14/11/2016
Recommended
First class job
Without doubt the right choice for our fitted wardrobes. James & Ryan were an excellent team and worked well together resulting in a first class result. 10/10
Trevor, Lancashire
Posted on 31/10/2016
, work completed 31/10/2016
Recommended
My Review
Patricia, Lancashire
Posted on 10/10/2016
, work completed 10/10/2016
Recommended
Excellent and professional
Absolutely brilliant service from start to finish. Excellent craftsmanship. The joiners who came to the house were amazing - cannot speak highly enough of them! Will recommend & definitely use again!
Kirsty, Lancashire
Posted on 17/08/2016
, work completed 17/08/2016
Recommended
Exactly what we imagined
An excellent job & carried out professionally and to a high standard.
Janet, Lancashire
Posted on 12/08/2016
, work completed 12/08/2016
Recommended
Great job
This is the second time I have used Creative Joinery and they have provided a very good professional service.
Edward, Lancashire
Posted on 05/08/2016
, work completed 05/08/2016
Recommended
Brilliant made to measure job
Thoroughly professional, well done made to measure. Bespoke installation. Very satisfied with all aspects.
Stuart, North Yorkshire
Posted on 28/07/2016
, work completed 28/07/2016
Recommended
Good service and workmanship
Whilst discussing the job, good creative ideas were offered to us. The workman did a careful, professional job and the finish looks great. When I had a couple of 'snags' at the end of the job they were dealt with promptly.
Simon, Lancashire
Posted on 18/07/2016
, work completed 18/07/2016
Recommended
Fantastic job
From start to finish everything has been completed efficiently and professionally. Thrilled with the amazing job.
Claire, Lancashire
Posted on 05/07/2016
, work completed 05/07/2016
Recommended
My Review
First class service in every way.
Roy, Lancashire
Posted on 03/07/2016
, work completed 03/07/2016
Recommended
Very pleased, good, professional job.
Prompt, made all efforts to leave a job in a satisfactory condition and left the work area clean and tidy. A thoroughly satisfactory and professional job.
Stephen, Lancashire
Posted on 20/06/2016
, work completed 20/06/2016
Recommended
First class job
All work done and completed in a professional manner
Pauline, Lancashire
Posted on 01/06/2016
, work completed 01/06/2016
Recommended
Fantastic company
Professional from start to finish. A genuine and quality organisation. All staff are first rate and highly trustworthy. I would have no hesitation in recommending this company and would use again.
Stephen, Lancashire
Posted on 20/05/2016
, work completed 20/05/2016
Recommended
Professional job
Both employees were friendly and professional in their work. They cleaned after they finished. We were very satisfied.
Derek, Lancashire
Posted on 10/05/2016
, work completed 10/05/2016
Recommended
My Review
Which? Trusted Traders Consumer
Posted on 24/03/2016
, work completed 24/03/2016
Recommended
Great job
Pleased with finished products. Nice, tidy job.
Catherine, Lancashire
Posted on 20/02/2016
, work completed 20/02/2016
Recommended
Big dreams, great spaces
Perfection. Spotless craftsmanship. Absolute value! This is a return visit for more work by Creative Joinery (Chorley) Ltd. Exacting high standards of work from the outset! Thank you.
Paul, Lancashire
Posted on 11/02/2016
, work completed 11/02/2016
Recommended
Perfect
Helpful and courteous in the shop when choosing the doors without being pushy. The lads came to fit the wardrobes whilst we were at work and aside from the lovely new wardrobes, you wouldn't know they had been in. Super clean and tidy and top quality finish. Can't recommend them highly enough.
Charlotte1986
Posted on 15/01/2016
, work completed 15/01/2016
A1 brilliant job
Good workmanship, tidy, friendly, very good, would recommend.
Dave, Lancashire
Posted on 09/12/2015
, work completed 09/12/2015
Recommended
My Review
Excellent service neat & tidy. Would Recommend to friends.
Wendy, Lancashire
Posted on 08/12/2015
, work completed 08/12/2015
Recommended
Excellent & professional job
Delivered exactly as ordered with excellent finish. Very pleased with the result.
Steve, Lancashire
Posted on 04/12/2015
, work completed 04/12/2015
Recommended
Brilliant, prompt, perfect
Sheila, Lancashire
Posted on 04/12/2015
, work completed 04/12/2015
Recommended
Excellent
The men were courteous and efficient. Worked hard to complete the job
David, Lancashire
Posted on 07/10/2015
, work completed 07/10/2015
Recommended
1st class job.
Absolutely delighted. 1st class job and 1st class fitters - James and Dane. A credit to their company.
Lynne, Lancashire
Posted on 04/09/2015
, work completed 04/09/2015
Recommended
Superb service superb product
Superb service, superb product, efficient, friendly workman.
John, Lancashire
Posted on 13/08/2015
, work completed 13/08/2015
Recommended
Great job, well satisfied
Very good firm to work with attention to detail excellent. Would recommend to anyone.
Roy, Lancashire
Posted on 27/07/2015
, work completed 27/07/2015
Recommended
Good idea
Mary Kathleen, Lancashire
Posted on 20/05/2015
, work completed 20/05/2015
Recommended
Brilliant job
Very prompt arrival. Good job done. Nice, friendly guys who were very professional throughout
Pete, Lancashire
Posted on 13/05/2015
, work completed 13/05/2015
Recommended
Excellent
Highly professional tradesmen. Pleasant and polite.
David, Lancashire
Posted on 23/04/2015
, work completed 23/04/2015
Recommended
Excellent job
I tried two other companies to fit my son's fitted wardrobes & Creative were the most reasonable, fair and the best price. The wardrobes look absolutely stunning and I am confident that if I have any problems in the future they will be happy to return. I have already recommend this company and will not hesitate in using them again.
Andrea, Lancashire
Posted on 11/04/2015
, work completed 11/04/2015
Recommended
Fantastic job
Delighted with an excellent job.
Adelheid, Lancashire
Posted on 23/03/2015
, work completed 23/03/2015
Recommended
Brilliant job.
Great job, well made furniture. Very tidy workers.
Barbara, Lancashire
Posted on 10/03/2015
, work completed 10/03/2015
Recommended
All of the mentioned
Cannot speak highly enough. Flexible, polite, clean, friendly. Pleasure to have them back.
Roger, Lancashire
Posted on 06/03/2015
, work completed 06/03/2015
Recommended
My Review
Really good job, so pleased
Sharon, Lancashire
Posted on 25/02/2015
, work completed 25/02/2015
Recommended
Brilliant
Used this company 7 times, always very good service.
Jack, Lancashire
Posted on 06/02/2015
, work completed 06/02/2015
Recommended
Excellent job
Used this company for a second time. Friendly, efficient staff. We are pleased with the work they have done for us.
Brian, Lancashire
Posted on 04/02/2015
, work completed 04/02/2015
Recommended
Excellent workmanship
Brilliant customer service.
Paul, Lancashire
Posted on 16/12/2014
, work completed 16/12/2014
Recommended
Prompt & professional
Very pleasant workmen & polite, very clean & tidy also very helpful.
Barbara, Lancashire
Posted on 11/12/2014
, work completed 11/12/2014
Recommended
Very professional
Great lads very helpful and workmanship very good finish customer care good.
Susan, Lancashire
Posted on 04/12/2014
, work completed 04/12/2014
Recommended
Great job
Extremely satisfied, second job they have done for me, both were major undertakings & both exactly as discussed. Would use Creative again if necessary.
Tony, Lancashire
Posted on 10/11/2014
, work completed 10/11/2014
Recommended