Crestshield Windows Ltd

Crestshield Windows fitted 3 Windows and 2 doors for us in November 21. We were delighted with the quality of the items and the professional care shown by the team from start to finish. Ben came to quote for us and was extremely courteous and polite and nothing was too much trouble, he explained everything in detail. The fitters were great and did a fantastic job. We are absolutely delighted and would thoroughly recommend Crestshield to potential customers.

Fitted new front door and front windows. Competitive price, excellent workmanship, courteous and friendly service. Agreed without quibble to have unit which was not as ordered promptly replaced

Crestshield Windows replaced our top window which had been poorly fitted and was leaking. They were very easy to communicate with, offered us a reasonable and fair quote and carried out the work to a very professional standard. We then had a bit of roofing work done which caused a gap between the window and the roof. I called them unsure of what to do. Despite being very busy they came that very same day to provide a solution to the gap. It hadn't been part of the job and they very kindly took the time to help and didn't charge extra. Highly recommended.

Crestshield supplied and fitted new windows and a frontdoor to our property. The whole process from start to finish was so easy, I can't fault any of the work. The fitters worked so hard, completing the work to a really high standard, keeping us informed every step of the way. They went the extra mile, checking we were happy with everything they were doing, they were clean and tidy, very friendly and able to answer all of my questions.

We had two windows put in, as they drilled and hammered at our windows, they broke our curtain rails and also the walls, they didn't make good. They forgot to silicone one side of the window. They used foam for one big crack after I'd complained - another workman said that that isn't a good material to use as it creates later problems, I also noticed that it never hardened. I had to replaster everything and silicone it myself. They left out a screw. The corners of the windows don't join up. The edge of the windowsill looks like bitten nails, it is an absolutely terrible finish. They were also very rude, defensive, they weren't going to tell us that we would have to replaster the whole room and they didn't wear masks despite repeated requests, in the middle of lockdown in the Covid-19 pandemic.

Very pleased with replacement loft and bedroom windows installed by Crestshield. Workmen arrived on date and exactly on time, they were quick, efficient and they made no mess. No hesitation about recommending them based on my experience.

I am very happy with the work done by Crestshield Windows. The windows look fantastic and have made a huge difference to my flat already. Before they were installed I had the heating on all day and now I only need to turn it on for small amounts as the room holds the heat. The two guys who fitted my windows arrived at 8 am and were finished by 1 pm. Very efficient job and they knew what they were doing. Conducted themselves very professionally throughout.

We wanted all the windows in our house replaced with UPVC sash windows and having seen the excellent reviews on Which? decided to go with Crestshield. We met with Ben who made a good initial first impression and the quote seemed very reasonable. We were initially very pleased with the windows but soon realised that there was a draft coming through under the windowsill, a lot of the sealant around the windows looked messy and our kitchen floor was damaged. The fitter came back a few days later and fixed the draft and we were compensated for the damage to the kitchen floor. We were still not entirely happy with the finish around some of the windows but didn't get around to saying anything. However two years on and one of the windows, after being opened to clean it, wouldn't shut again very easily. Something had broken on the hinge/spring and the window then wouldn't slide up and stay up. The windows came with a 10 year warranty so we rang Crestshield at the beginning of October 2020. After chasing them several times and after at least a month, someone was eventually sent out to fix it (who arrived later than arranged) but when they arrived they didn't have the part so said they would ring the office to sort out getting it and get back to us to arrange getting it fixed. It is now nearly January 2021 and we haven't heard anything from them and still have a broken window. I appreciate the pandemic had caused some delays but a quick phone call to keep us updated takes a few minutes!

High praise to Crestshield Windows. Especially to Scott and Clint (and Ben the Owner) who all three days arrived on time and get the job done superbly. They have been very professional in every aspect from planning to installation. You have one very happy customer here. The windows look lovely and come highly recommended.

Communication from start to finish has been excellent, from our initial meeting with Peter to discuss the job, and various questions along the way addressed by Ben or Simone over the phone or by email. The fitters Scott and Linton worked hard and covered all areas with dust sheets and left the site clean and tidy. We are very happy with the new door and windows and would throughly recommend Crestshield for your replacement windows and doors. Thank you again.