Endorsed by Which?

Lothian Domestics Ltd -Samsung Service Centre

4.9

44 Reviews

Opening Hours
Today - 09:15–16:00
  • Monday 09:15–17:00
  • Tuesday 09:15–17:00
  • Wednesday 09:15–17:00
  • Thursday 09:15–17:00
  • Friday 09:15–16:00
  • Saturday - Closed
  • Sunday - Closed

What does an Approved Service endorsement mean?

Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Samsung have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Samsung direct.

About

Lothian Domestics is a growing family run business, established in 2015 to provide domestic appliance repair services across Edinburgh and The Lothians. We believe customer service is the cornerstone of any business and we aim for complete customer satisfaction. We have a fully transparent approach to pricing, which means we do not have any hidden charges or fees and all of our costs are explained clearly when you book a call.

For your peace of mind, our appliance engineers are all fully trained and insured for all work they carry out. Our engineers all have a wealth of knowledge when it comes to appliances and also carry a well stocked selection of parts in their van and this is why the vast majority of our jobs are completed on the first visit, resulting in a quicker turnaround for you. Every one of our appliance engineers are police vetted and carry company identification with them at all times.

What we do

  • Appliance repairs and servicing

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
44 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Fast and effective repair
Customer Service
Quality
Value
Was very impressed with the level of service from Lothian. From the text and email confirming the time Scott should be with me, the ability to track him on his way and his quick and courteous service when replacing my faulty dispenser drawer on my washing machine, I was very pleased.
Customer in North Lanarkshire Posted on 07/03/2024 , work completed 07/03/2024
Good job
Customer Service
Quality
Value
We were offered and accepted an appointment earlier than one we’d booked to fix washing machine. Paul did quick and effective job. Have used this service before and will happily use again if needed.
Customer in Edinburgh Posted on 08/01/2024 , work completed 05/01/2024
Excellent local service!
Customer Service
Quality
Value
I wanted our washing machine checked by engineer after smelling a strong burning smell. I contacted Lothian Domestic as we’d used them previously. Less than 1.5 hours later, Paul the engineer arrived. Paul listened to my story and gave the machine a thorough check. I was delighted when he said all was fine. Lesson learned - don’t let husband put single item to wash in high spin wash! Thank you Paul very much. I just had to pay standard call-out charge which was very fair.
Customer in Edinburgh Posted on 27/10/2023 , work completed 27/10/2023
A first class service
Customer Service
Quality
Value
Ross provided an exceptional washing machine repair service for my Bosch unit. He arrived promptly as scheduled and quickly identified the issue with the brushes. Not only did he replace them efficiently, but he also conducted a thorough test to ensure everything was up and running perfectly. His service was friendly and professional, making the entire experience seamless. I would highly recommend Ross for any appliance repair needs.
Customer in Edinburgh Posted on 03/10/2023 , work completed 03/10/2023
Efficient service
Customer Service
Quality
Value
Kept us updated about arrival time. Fitted new part quickly and checked that everything was working properly before leaving.
Customer in Scottish Borders Posted on 25/09/2023 , work completed 25/09/2023
Repair Samsung fridge freezer
Customer Service
Quality
Value
Excellent service, repair at weekend and brought forward by three days, repairman had parts with him. Fitted in 20 minutes. Reasonable price. Highly recommended.
Customer in Edinburgh Posted on 06/08/2023 , work completed 04/08/2023
Replaced fan and element in oven
Very efficient booking process, work done quickly and well. Happy with the job. Would use them again.
Customer in Edinburgh Posted on 24/07/2023 (Reviewer did not use service)
Smeg washing machine repair
Customer Service
Quality
Value
The engineer, Paul, quickly diagnosed the fault and replaced the brushes on the motor. He also helped with a water flow issue. Very friendly and helpful.
Customer in Scottish Borders Posted on 19/06/2023 , work completed 19/06/2023
Clear pricing and skilled engineers
Customer Service
Quality
Value
This is the second time I've used this company and both times have found it to be reliable very good value. This repair was a replacement fan element on a 20 year old smeg range cooker and the engineer Paul fixed it in one visit. Our previous repair had been more complicated and required several visits to fix the problem but the pricing meant that the whole job was very reasonable. Very nice and straightforward to deal with and the online booking system makes it easy to plan for the repair.
Customer in Edinburgh Posted on 07/06/2023 , work completed 07/06/2023
The trader replied (on 07/06/2023)
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Samsung Warranty Repair to Washing Machine
Customer Service
Quality
Value
Lothian Domestic engineers Paul and previously Stuart carried out repairs to my Samsung washing machine under warranty. They were both knowledgeable, pleasant and efficient. Stuart carried out a door seal replacement but it was then discovered that a more complex repair was required. Paul replaced the drum and the door seal efficiently and competently. The standard of service was first class. Mention must be made of the first class communication employed by Lothian Domestic. They kept me informed about the job through SMS and phone, even to the extent of phoning to say that the engineer was on his way.
Customer in Edinburgh Posted on 18/05/2023 , work completed 18/05/2023
The trader replied (on 19/05/2023)
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.