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Endorsed by

Which

?

Trusted Traders

DBS (Newcastle) Service Centre Ltd-Samsung Service Centre

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4.9

3 Reviews

What does an Approved Service endorsement mean?

Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Samsung have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Samsung direct.

About

Having problems with your Samsung Home Appliance?

If your Samsung refrigerator, washing machine, oven or another home appliance isn’t working properly, it may be in need of repair.

You can have your product repaired in your home, by authorised Samsung experts, without it affecting your original factory warranty. If your warranty has expired, don’t worry, we warranty all repairs for 3 months, for complete peace of mind.

https://www.samsung.com/uk/support/email-technical-question/

https://www.samsung.com/uk/explore/samsung-within/our-brand-story/

https://www.which.co.uk/news/2020/03/what-to-do-if-your-washing-machine-breaks-down-during-coronavirus-isolation/

What we do

  • Appliance repairs and servicing

    • Dishwashers
    • Fridges and freezers
    • Hobs
    • Ovens
    • Tumble dryers
    • Washing machines

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
3 reviews
Customer Service
5.0
Quality
5.0
Value
4.7
Sort by
don't even bother to inspect your tv just take a photo then leave
diabolical is not the word I spoke to one of them today she laughed at my mental health and feeling suicidal and it seems that fixing your tv only needs them to take a photo when I pointed out just one problem they refused to take a picture of it and suggested i move my furniture so I don't see the problem and that came from Samsung today in their report from them. The receptionist in there Newcastle branch is a foul mouthed idiot who seems to think that swearing will solve the problem. I would like to know how to complain to the owner of this appalling service and that taking a picture is not the way to fix a tv they are stopping Samsung from getting a repair who are in breach of their contract due to these people who couldn't be bothered to do there job this has now been going on for over a year if you need the numbers of the mental health teams i can give you them.
Customer in Tyne and Wear Posted on 13/01/2021 (Reviewer did not use service)
Endorsement Reference Recommended
Customer Service
Quality
Value
Did a few job for me over the past years from sorting 2 TV's out when they were playing up. (Gave me a courtesy TV for the the time it was being repaired) And also gave me advise when I had trouble re-tuning my TV set when the channels changed. Very happy with their service and have recommended them already to other people around me.
Anonymous, Endorsement Reference Posted on 14/07/2020 , work completed 25/02/2020
Endorsement Reference Quick and professional TV Repair
Customer Service
Quality
Value
Samsung recommended the trader to get my TV fixed. They were very quick to respond, their communication is fantastic. Explained what they needed and were going to do, order the correct parts and within a week everything was fixed. The people very professional, very careful with the TV during the repair and were very polite and tidy.
Winter is Coming, Endorsement Reference Posted on 14/07/2020 , work completed 25/02/2020
Endorsement Reference
Customer Service
Quality
Value
really happy with DBS they set everything up for me and took the old TV away. perfect more of less.
Customer, Endorsement Reference Posted on 14/07/2020 , work completed 25/02/2020