Deege Solar

After having our install delayed without notice and having to wait in on days we thought the installers were coming when they didn't, we finally got our panels installed. Next day they tripped the electricity. Customer service said we would get a call from the technician but apparently only one technician who had a long list. Didn't get called Wednesday, Thursday or Friday. So we have a useless system at the moment

Guys worked through the day and ended up finishing at 8.30pm. Did a good job and were very polite guys.

7.7kW system with Battery installed April 2022. 20 x Solar Panels, Inverter, Battery, Water Heater. good overall experience, good product, good quality. the installer was great - (although a sub contractor) - the finished install is great. the system over achieves against its forecast. Communication and service were and have been fine. the software has been a bit glitchy - but has been minor (overseas server) i would recommend - very happy with the install. guys tidied up before they left, minimal mess. Polite, Helpful, Good Communication from the office, the only thing that could be improved - the system design would have benefited from a site survey before hand, a few design changes were made on the day of install (this might annoy some people) we are happy though, and the system works amazingly well - providing energy independence.

SolarEdge Battery Bank 10Kwh installed. Lied to thirty six hours before install about battery being out of stock (it wasn't), they wanted to delay install by over six weeks. Lied to about only using their own qualified installers, mine was an independent subcontractor with someone unqualified and not even an electrician, not insured and nothing to do with the solar trade whatsoever which breached HIES, MCS and manufacturer guidelines. Lied to by the salesman about having installed this battery before (they hadn't). Lied to about mounting option (salesman knew nothing about the battery or mounting options so just made it up). Chased for full payment before work was even finished. Failed commissioning of battery. Unstable battery readings for three days once commissioned along with CBs and RCDs tripping including those on the battery. Three site visits later and I now have a non functioning battery and worse an unserviceable Solar PV system which is only ten months old and had no issues whatsoever prior to battery install and associated firmware updates. No safety information provided with battery at all, in fact no information at all about it. Had to chase four times for a receipt. Managing Director was supposed to come back to me with an update on where they went wrong but didn't and went on leave for two weeks. Passed from person to person in company. Two weeks on and its now costing me money in lost solar and I have a very expensive ornamental battery. Cannot recommend at all. Been totally let down by Deege Solar.

Very professional, quick and tidy, very polite, excellent service! A pleasure to have these gentlemen in my house Thank you, wouldn’t hesitate to recommend

Great service and panels look great, Alfie and Mark were outstanding professionals, great work man ship between the two excellent company

Initially things were great when at the planning stage. I had all my questions answered and felt confident in the decision to instruct these installers. We had 17kw being installed over several local sites. Install day came and the total lack of communication was staggering. Installers not turning up, going to the wrong site, panels not fitting, equipment apparently being stolen/ lost. Incorrect surveys done so one array of 4 panels wasn’t installed, but cables left hanging. Then came the battery failure, which took weeks and several visits to resolve, again through total Lack of communication. Tests run, plans made, engineers sent without necessary parts. Incorrect MCS certificates issued. I emailed David Norman, my message was ignored for a week, before I was copied in to my email being forwarded without comment to another member of staff. 10 days ago I asked them to look at something that wasn’t working, and as yet I’ve not had a reply. I’m satisfied with the install, but extremely disappointed with the communication, customer service and support. I was also chased for payment before the install was completed. Maybe they are ok for simply straightforward jobs, but from my experience, anything that requires communication and you may well have issues. Very disappointing.

I rang around for a few quotes and Deege were the only company who seemed keen to actually listen to what I was after/customise the install to suit which was great. The price quoted was also very competitive. It went downhill on the day of installation. They were running late and called ahead (to say they'd be here at one). They eventually arrived at five thirty on the install day, so it got pushed back a day. An electrician arrived who said he'd pop out to get some parts, but simply never returned. On the day of installation, the electrician got into a confrontation with my neighbour (they decided to charge their phone using my neighbours socket) which was highly embarrassing. A hole was drilled next to the fuse box, but all the mess was just left on the carpet, including bits of cut wires sleeves for us to clear up. There are also now several large marks on the wall where they've installed the solar hardware. Rubbish was left on our drive when they'd left (cable ties, bits of cut wire, wire sleeves etc.). A neighbour also complained they'd left nails on their drive! Annoyingly the electrician had to come back to commission the system. Again, I was left to chase this. We agreed Sunday morning. The timeslot came and went, then I received a text to advise by one. This came and went and I heard nothing back, so wasted half of Sunday for nothing. They turned up Monday (after I called Deege), arriving late despite me saying it was inconvenient to be here at two pm as I had a meeting.

Had a 6.4kWh system installed with 9.6kWh storage installed last August/September, and apart from a few minor issues during installation and post-installation, all of which were sorted out to my satisfaction. I decided to wait several months before submitting a review so that I could get a fair picture of performance during Autumn/Winter. The system is performing better than expected despite the winter weather where some days there has been zero generation, on these days the battery storage has helped immensely, using storage during the day and recharging during off-peak hours. Overall my power energy bills are about one third of what they were pre-solar. So a big thanks to Deege Solar from advice of system to post-installation. Would I recommend them? YES without hesitation

Great neat installation, professionally completed . No hesitation in recommending them. many thanks