DTS Plumbing & Heating Services Ltd

Engineer arrived not on time but before time! Great service and his visit was announced prior. Annual Service completed in keeping with Service Plan we have which was renewed this year after being a new customer last year [2020.] We had a small issue with a setting on the Nest thermostat but between us we manager to rectify and it gave me some knowledge of Nest equipment from the Engineer. Boiler serviced, no problems. As experienced in past, DTS staff and Engineers very friendly and a pleasure to deal with, especially that they are a local family run business with the right customer attitudes. [Also assisted a member of my family recently with a boiler fault who was not a customer of DTS but their service and helpfulness was very positive.] Would not hesitate to recommend DTS Plumbing and Heating Services. Thanks again for services.

Really happy with the high quality of work carried out and safety precautions used during the current pandemic. From organisation to completion everything was quick efficient and on time. I have used DTS in the past and will certainly be continuing to use their services. A small business you can trust!!

We called DTS to deal with a leaking stop tap that was discovered shortly after restrictions were announced in response to the Covid-19 crisis. They sent someone round straight away, who repaired the leak by replacing the stop tap. As a result of the unavoidable disturbance to the pipe work another leak was discovered, this time affecting the pipe from the rather aged water meter. This, too, was repaired (which involved by-passing the meter as the washers were not of the normal size) and we were advised to notify the water board, which we did. All the work was carried out efficiently and without creating any mess. we appreciated the prompt attention in the difficult circumstances prompted by the recent pandemic and the bill was reasonable. We would definitely recommend.

I had to contact a reputable company to arrange for a boiler repair as my boiler had sprung a leak and my usual engineer had been unable to help and referred me to the Worcester Bosch service department. The website offered a search facility and I contacted DTS due to their positive reviews. The engineer called the next morning and replaced the defective part but also identified another previously unknown leak that was causing an electrical fault. The initial repair was successful but the secondary leak required another visit as the engineer only carried parts to repair the initial fault at his first visit. Throughout my contacts with DTS I received a polite and professional response from the engineer, manager and administrator. No additional extra costs were incurred and the manager (Dale) went out of his way to find a way to minimise the overall cost, as did the administrator (Sharon). I would like to thank the engineer (Dave) specifically for his professionalism. We both work as nurses and in particular my wife is a front line nurse and having hot water is essential to maintain both our physical and mental health.

Decided to replace C.H. boiler , was going to get a few quotes in but after meeting Dale we were so impressed that we decided to give him the job. Everything was clearly outlined in a friendly and personable manner, and we felt that Dale was somebody we could rely on to do a good job. The boiler installation went to plan, we are very happy with DTS and would certainly use them again and would be happy to recommend them to others. Special word for the young apprentice Logan, extremely polite and blessed with great social skills. Hope he goes far!

Chris and Logan were very professional. They did an excellent job of replacing 10 radiators in one and a half days with the minimum of disruption and no mess. Both were friendly and helpful. I would highly recommend DTS plumbing for their overall service and advice.