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Trusted Traders

Effective Heating

Logo on white
Opening Hours
Today - 09:00–19:00
  • Monday 09:00–19:00
  • Tuesday 09:00–19:00
  • Wednesday 09:00–19:00
  • Thursday 09:00–19:00
  • Friday 09:00–16:30
  • Saturday - Closed
  • Sunday - Closed
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4.7

51 Reviews

About

Effective Heating is pleased to offer some of the best prices for boiler replacements across the UK. As part of Effective Energy Group, a customer service accredited organisation with over 200 employees, we are committed to the highest standards of customer service.

Please contact us if you are thinking of replacing your boiler (Oil, Gas or LPG) and we will be very pleased to help.

We can also offer grant funding under the Energy Company Obligation (ECO) which means that we can provide some customers with 100% funding for replacement boilers*.

*See website for full terms.

What we do

  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Radiators and central heating
    • Gas emergencies
    • Gas safety testing and inspection

Customer reviews

Reviews summary

4.7
51 reviews
Customer Service
4.8
Quality
4.7
Value
4.7
Sort by
Worst service
Customer Service
Quality
Value
Sadly this was the worst customer service experience we’ve had. Chose this company after reading which reviews. We had recently had a new kitchen, and a new boiler was not something we had anticipated, it broke out of the blue. When the surveyor came to give a quote we specifically enquired about a boiler that would cause the least disruption to the kitchen we’d had installed a few weeks ago. The surveyor assured us that the boiler we had chosen would be a like for like swop, and that no disruption would be caused to the new kitchen. Based on this info we went ahead and paid the deposit and booked installation. We had been without heating for around 4/5 weeks but the time installation came. The date was changed by this company and we had to wait another two days. On the day of installation the engineer informed us the surveyor had not ordered all the parts and would be unable to complete installation that day. But also that tiles and our boiler cupboard would have to be ripped out. He was astounded at the Advice the surveyor gave us. We immediately raised this as a concern, as we felt the surveyor had told us all we wanted to hear to secure a sale, and had in fact been totally conned. After two promised return phone calls from a manager with an update on how this was going to be resolved, and not receiving one, we have rang to cancel our order and ask for deposit to be returned, and to be told there were no managers in today.
mrslmaguire 30/11/2018
The trader replied (on 21/12/2018)
Firstly we would like to apologise for any inconvenience and for the frustration this has caused you in trying to get your new boiler installed. I also want to confirm just as you mentioned in your comments, that we do feel that we offer a very professional service and pride ourselves on delivering quality surveys and installations. Helping to back this up we also have a survey management system where we document all parts of the survey with numerous photos and notes in order to provide very competitive quotations. If there are any jobs that are out of the ordinary then we can identify this at the earliest opportunity and this allows us to start asking for more information and this is where I believe this particular survey started to fail. In this particular instance, a call should have been made to you with regards to your kitchen cupboard and this would have outlined the issue we would encounter. In turn, this would have given you an opportunity to consider our observations and comments. We have addressed the failure of the process internally to ensure a scenario like this does not fall through the net again. Once again we apologise for the inconvenience and the communication following the survey.
Great Service from quotation to installation
Customer Service
Quality
Value
New boiler installed very pleased. From the quote to installation. Neat and tidy job. Wed highly recommend these guys
Which? Trusted Traders Consumer12/11/2018
New boiler
Customer Service
Quality
Value
I trusted this company to come out and install me a new boiler after having the survey done, the guy that did the survey explained everything and said they would take a water sample to test and not leave until the heating and boiler has been fully checked and will also keep me updated on everything . After pestering them for 2 weeks they finally came out to fix my new boiler. On the day I found it a nightmare as the 2 guys would just walk around the house doing there own thing, I found myself walking around after them having to ask them again and again what there plans were and what they will be doing. Now a month later I've still got no hot water or heating and they are asking for more money to finish off there job! Will never be using them ever again. They be caused me nothing but stress and hassle.
Maariah Malik 24/10/2018
The trader replied (on 08/11/2018)
Good Afternoon Mrs Malik Firstly let us apologise for the fact you feel dissatisfied with the service and experience you have received. However, we do need to respond to your comments in detail as from our perspective the sequence of events do differ and there are reasons for this. Having undertaken our initial sales visit, our engineers attended to replace your old broken boiler with a new one. On arrival at the property, you had no heating and no hot water. On nearing completion of the installation and when trying to test the system, it became apparent that there was an existing leak which would have been present prior to our works. Unfortunately for all concerned, the likely location of this leak was under your flooring downstairs. To identify the exact location would have meant pulling up floorboards and the laminate flooring that existed. A job that would take some time and also create some mess in the meantime, as well as potential damage. This was not something that was possible on the day of installation. At the time of leaving the property, the boiler was providing hot water, but not heating due to the existing leak, but we had left you in a better position than at the start of the day. The issue was caused by an existing fault and as per our terms and conditions, we do reserve the right to charge to rectify existing faults. After this discussion took place, your decision was to employ an alternative contractor to fault find and repair the existing leak, which we have absolutely no problem with as it is entirely your prerogative. Once the leak had been repaired by the alternative contractor we returned to complete our works and leave you with a fully functional new boiler and we are aware you were very pleased with the work and efforts of the engineer that returned. We note your comments about the 2 engineers on the original day of install and this is not our expectation or indeed the feedback we receive from many other customers concerning the demeanour of these two particular company representatives. We do take on board your comments and have had lengthy discussions about what could and should hold been done differently, but there is a definite challenge when faced with pre-existing faults or issues outside the scope of the agreed works. Once again we do apologise that you feel dissatisfied with the service and customer journey you have received, but we can assure you this is not how the vast majority of our customers feel and do believe on this occasion there are reasons why the sequence of events unfolded. Assuring you of our best intentions at all times. Effective Heating
New boiler
Customer Service
Quality
Value
New boiler fitteda first class job from ordering to completion
Which? Trusted Traders Consumer23/10/2018
Great service from effective heating.
Customer Service
Quality
Value
We had a new combi boiler fitted also a transfer of a kitchen towel rain into the shower room and installation of a new radiator in its place.I found effective heating to be efficient and of reasonable cost the 2 fitters who attended were polite and helpful and considerate of my having young children and a dog at home
Which? Trusted Traders Consumer18/10/2018
Thank You.
Customer Service
Quality
Value
New boiler fitted and radiators serviced .Very polite and hard working.Would recommend.
Which? Trusted Traders Consumer17/10/2018
Prompt and Professional Service
Customer Service
Quality
Value
New combi boiler
Which? Trusted Traders Consumer15/10/2018
Happy to recommend .
Customer Service
Quality
Value
In my opinion the boiler and the extras we got in price was the best from about five quotes. The installation was done very welltidy with hardly any inconvenience to us.
Which? Trusted Traders Consumer08/10/2018
The trader replied (on 18/10/2018)
Thanks for the great review! We're pleased that you're happy with the overall package we provided you.
Happy to recommend .
Customer Service
Quality
Value
In my opinion the boiler and the extras we got in price was the best from about five quotes. The installation was done very welltidy with hardly any inconvenience to us.
westham1948, Which Reviewer08/10/2018
The trader replied (on 08/11/2018)
Thanks for the great review. As a business, we like to know that our customers feel like they are getting value for money.
Very effective heating
Customer Service
Quality
Value
I had a few quotes and discussions with other companies. Decided to go ahead with effective heating. My decision was due to them not rushing me answering all my concerns and providing me with good advice. I got that gut feeling as well. Everyone I dealt with during the decision process gave me honest and reliable advice. I liked the finance options. Nothing was hidden. The tradesmen were friendly but professional and the work was carried out very efficiently. I would recommend this company to anyone else.
Debra, Which Reviewer05/10/2018
The trader replied (on 08/11/2018)
Hi Debra, we're glad that you liked our overall sales process and this was the reason why you chose us ahead of other heating businesses.