Sadly this was the worst customer service experience we’ve had. Chose this company after reading which reviews. We had recently had a new kitchen, and a new boiler was not something we had anticipated, it broke out of the blue. When the surveyor came to give a quote we specifically enquired about a boiler that would cause the least disruption to the kitchen we’d had installed a few weeks ago. The surveyor assured us that the boiler we had chosen would be a like for like swop, and that no disruption would be caused to the new kitchen. Based on this info we went ahead and paid the deposit and booked installation. We had been without heating for around 4/5 weeks but the time installation came. The date was changed by this company and we had to wait another two days. On the day of installation the engineer informed us the surveyor had not ordered all the parts and would be unable to complete installation that day. But also that tiles and our boiler cupboard would have to be ripped out. He was astounded at the Advice the surveyor gave us. We immediately raised this as a concern, as we felt the surveyor had told us all we wanted to hear to secure a sale, and had in fact been totally conned. After two promised return phone calls from a manager with an update on how this was going to be resolved, and not receiving one, we have rang to cancel our order and ask for deposit to be returned, and to be told there were no managers in today.