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Eldercare Solutions Ltd

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Opening Hours
Today -
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday - Closed
  • Sunday - Closed
Profile thumb ecs logo

4.8

63 Reviews

What is a Which? Trusted Traders Hertfordshire Trading Standards Approved Endorsement?

Which? Trusted Traders have partnered with Hertfordshire Trading Standards to create a Hertfordshire Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check.

About

We are one of the UK's leading sources of information and advice for individuals having to decide how best to meet care home fees.

Our award-winning service has been accessed by families for over 15 years and are extremely proud of our reputation, experience and knowledge in this field.

If you are having to 'self-fund' care home fees, one of your main concerns is likely to be what might happen if the money runs out, especially with such low interest rates and likely future fee increases. You may also want to make sure something is left over for your family but, as no-one knows how long they will need care for, how can you plan for this?

The solution could be a Care Fees Plan (or Care Fees Annuity). If affordable, it would be a way of protecting some of your assets whilst providing an income for the rest of your life to cover care costs, giving you complete peace of mind.

Please see our website for more information and to download a free copy of our 'Paying for Care Guide' or call 0800 082 1155.

What we do

  • Disability and mobility

  • Accessories and parts

  • More Services

    • SOLLA Accredited Financial Advice for Care Fees Funding

Customer reviews

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Reviews summary

4.8
63 reviews
Customer Service
4.8
Quality
5.0
Value
4.8
Sort by
Highly recommended
Customer Service
Quality
Value
This is the second time I have used Eldercare Solutions Ltd- their advice and information was, again, efficient, customer service was always prompt, efficient and professional, resulting once again in peace of mind for the elderly person returned.
Julie, Suffolk25/07/2017
Professional service
Customer Service
Quality
Value
The report was clear and helpful. This enabled us to make the necessary provisions for my mother in laws long term care without pressure from Eldercare.
Which? Trusted Traders Consumer29/06/2017
Excellent service.
Customer Service
Quality
Value
Eldercare provided an excellent service, at a difficult time for our family. They provided clear information, explained different options, and were always helpful. They were excellent at keeping us informed of how things were progressing, and responded immediately to any queries. We are extremely relieved to know that mum's care is now safely funded for the rest of her life, and we think more people should know about this possibility.
W, County Durham08/06/2017
Excellent service
Customer Service
Quality
Value
Options for funding care home fees clearly explained and very professional service all the way through. Excellent service with options clearly explained and no pressure to make quick decision.
Which? Trusted Traders Consumer12/05/2017
High quality service, valuable advice
Customer Service
Quality
Value
Michael Hastings and Eldercare provided a first-class service. He made me feel he had understood my family's needs, he ensured I did not feel pressurised, he gave prompt and informative replies whenever I needed to ask for help, and all his communication, by phone, email or in print, was thoughtful, respectful, clear and thorough. My family and I have benefitted greatly from the experience and skill that Michael and his colleagues were able to supply.
A, London12/05/2017
Caring and efficient
Customer Service
Quality
Value
Staff were always helpful and gave clear information. They were generous with their time and nothing was too much trouble. One had the feeling that they cared and that they were delivering a personal service. The report was clear and thorough.
F, London03/05/2017
Great service.
Customer Service
Quality
Value
I was very pleased with the service from Eldercare and in particular Michael Hastings my advisor. The options were explained clearly both on the phone and in writing. I felt fully supported through the process once I had made my decision. At no time did I feel pressurized or experience a hard sell. I genuinely felt my advisor was fully supportive of my situation and needs regarding my mother. Thank you all at Eldercare and in particular Michael.
S, East Sussex27/04/2017
Professional & helpful
Customer Service
Quality
Value
I have used Eldercare Solutions on two occasions now as Attorney for friends, and I have always found them extremely professional and helpful.
V, Gloucestershire13/04/2017
My review
Customer Service
Quality
Value
Professional and helpful
Margaret, Suffolk07/03/2017
Highly professional organisation
Customer Service
Quality
Value
I found Eldercare and in particular Mike Hastings to be highly professional. He understood my requirements and replied to my many questions promptly and efficiently. Arranging the finance for the care of one’s elderly relatives can be a bit daunting, but the advice and guidance received clarified the process for me.
S from Frampton23/02/2017