We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies as per our policy which also explains how to change your preferences.

Endorsed by

Which

?

Trusted Traders

Eldercare Solutions Ltd

Opening Hours
Today - 08:30–17:30
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday - Closed
  • Sunday - Closed
Profile thumb ecs logo

4.8

96 Reviews

What is a Which? Trusted Traders Hertfordshire Trading Standards Approved Endorsement?

Which? Trusted Traders has partnered with Hertfordshire Trading Standards to create a Hertfordshire Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check

About

We are one of the UK's leading sources of information and advice for individuals having to decide how best to meet care home fees.

Our award-winning service has been accessed by families for over 15 years and are extremely proud of our reputation, experience and knowledge in this field.

If you are having to 'self-fund' care home fees, one of your main concerns is likely to be what might happen if the money runs out, especially with such low interest rates and likely future fee increases. You may also want to make sure something is left over for your family but, as no-one knows how long they will need care for, how can you plan for this?

The solution could be a Care Fees Plan (or Care Fees Annuity). If affordable, it would be a way of protecting some of your assets whilst providing an income for the rest of your life to cover care costs, giving you complete peace of mind.

Please see our website for more information and to download a free copy of our 'Paying for Care Guide' or call 0800 082 1155.

What we do

  • Disability and mobility

  • More Services

    • solla accredited financial advice for care fees funding

Customer reviews

Reviews summary

4.8
96 reviews
Customer Service
4.9
Quality
4.9
Value
4.7
Sort by
Patient and informative
Customer Service
Quality
Value
Our family is distributed around the world from UK to Australia. Consulting & decision making was clumsy and took time, Eldercare were very patient and understanding, answering questions promptly and professionally.
Which? Trusted Traders Consumer23/08/2018
They deliver an effective service
Customer Service
Quality
Value
They are like a breath of fresh air, delivering what they say they would. Financial report very clear and easy to make choices. They are accessible to answer questions. They are caring and professional. You feel they take pride in the service they provide.
Deborah, Essex13/08/2018
Professional, clear and efficient
Customer Service
Quality
Value
Eldercare provided superb information without any obligation and managed successfully to resolve the problem of how to find my husbands care home fees in the long term. They were professional, clear and efficient in all communication & answered all my questions satisfactorily putting my mind at rest. I can't thank them enough.
Jenni, Hertfordshire09/08/2018
Excellent service
Customer Service
Quality
Value
Professional and no hidden cost, all made clear up front. Excellent service, cannot see how it could have been done better or differently.
Which? Trusted Traders Consumer15/06/2018
My review
Customer Service
Quality
Value
The initial consultation was clear and no sales pressure given. The quotation was easy to understand and several options made. Any queries made were answered promptly.
John, Essex11/06/2018
Professional and helpful
Customer Service
Quality
Value
My father and I were really impressed with the service. I wish I had discovered them sooner as we ended up with an improved policy for less money than others had quoted. Their professional and understanding manner helped us through a very stressful time.
Sarah, Hertfordshire29/05/2018
Outstanding service.
Customer Service
Quality
Value
The service from Eldercare has been outstanding. Everyone that I've dealt with has been friendly, approachable and incredibly helpful. All the information provided has been clear and very easy to understand and throughout the process there has never been any pressure. The entire team have provided support and helpful suggestions, every step of the way. Dealing with Eldercare has been a very positive experience. Thank you! It's difficult to improve on an outstanding service!
Which? Trusted Traders Consumer21/05/2018
Outstanding service from Eldercare Solutions
Customer Service
Quality
Value
I can honestley say that this company is nothing short of amazing. During a most difficult time Mike Hastings and all the team at eldercare gave me professional, detailed and expert advice. All of the available products were explained to me in great detail and every option was discussed at length allowing me to make informed decisions about which product to purchace with no hard sell what so ever, i was told of everything that was happening on a regular basis. Makes such a change to work with such a group high level of professionals. Without doubt i would recommend this company for impartial, fair and honest financial advice Ten out of ten for Eldercare Solutions Ltd
dogsbody13/05/2018
Friendly, Professional, and not Pushy!
Customer Service
Quality
Value
Mike Hastings and the team at Eldercare provided a listening ear, and a wealth of knowledge at a time when I was thrown into supporting my parents following a stroke. There were many things to consider, and Mike helped to bring clarity and understanding to the finances, and helped us to consider what the options may be. Roger Beeley persevered through the lengthy process of a GP report with timely updates. Both of them were flexible on my timing, and communicated by phone and email as I needed. Even when our family did not buy a product from Eldercare the service continued to professional, courteous and friendly. Thank you.
Sarah A11/05/2018
Clear and professional
Customer Service
Quality
Value
Balanced, friendly, willing to answer questions.
Which? Trusted Traders Consumer09/05/2018