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Endorsed by

Which

?

Trusted Traders

Eldercare Solutions Ltd

Opening Hours
Today - 08:30–17:30
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday - Closed
  • Sunday - Closed
Profile thumb ecs logo

4.8

101 Reviews

What is a Which? Trusted Traders Hertfordshire Trading Standards Approved Endorsement?

Which? Trusted Traders has partnered with Hertfordshire Trading Standards to create a Hertfordshire Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check

About

We are one of the UK's leading sources of information and advice for individuals having to decide how best to meet care home fees.

Our award-winning service has been accessed by families for over 15 years and are extremely proud of our reputation, experience and knowledge in this field.

If you are having to 'self-fund' care home fees, one of your main concerns is likely to be what might happen if the money runs out, especially with such low interest rates and likely future fee increases. You may also want to make sure something is left over for your family but, as no-one knows how long they will need care for, how can you plan for this?

The solution could be a Care Fees Plan (or Care Fees Annuity). If affordable, it would be a way of protecting some of your assets whilst providing an income for the rest of your life to cover care costs, giving you complete peace of mind.

Please see our website for more information and to download a free copy of our 'Paying for Care Guide' or call 0800 082 1155.

What we do

  • Disability and mobility

  • More Services

    • solla accredited financial advice for care fees funding

Customer reviews

Reviews summary

4.8
101 reviews
Customer Service
4.9
Quality
5.0
Value
4.7
Sort by
Care Home Annuity
Customer Service
Quality
Value
Mike Hastings of Eldercare Solutions gave me and my family clear and concise understanding of the Insurance product and process to enable funds from my elderly mothers house sale to be utilised for the purchase of a lifetime annuity. The comfort of knowing my Mother was in a quality care home and the ongoing affordability was facilitated gave her and the family the desired outcome. Mike held our hand throughout and was extremely communicative and never pushy or impatient to close the deal. I would recommend.
colin bradshaw23/10/2018
Knowledgeable and helpful
Customer Service
Quality
Value
I found the staff I spoke to knowledgeable and helpful, I was given plenty of time to make my decision about purchasing the annuity and did not feel pressured to purchase. It is a difficult decision but I felt I was given all the help and information I needed. Thank you
Sherry, Leicestershire05/10/2018
Highly recommended
Customer Service
Quality
Value
Eldercare provided us with excellent advice, they never pushed us for a decision and were there anytime we needed advice.
Which? Trusted Traders Consumer27/09/2018
Patient and informative
Customer Service
Quality
Value
Our family is distributed around the world from UK to Australia. Consulting & decision making was clumsy and took time, Eldercare were very patient and understanding, answering questions promptly and professionally.
Which? Trusted Traders Consumer23/08/2018
They deliver an effective service
Customer Service
Quality
Value
They are like a breath of fresh air, delivering what they say they would. Financial report very clear and easy to make choices. They are accessible to answer questions. They are caring and professional. You feel they take pride in the service they provide.
Deborah, Essex13/08/2018
Professional, clear and efficient
Customer Service
Quality
Value
Eldercare provided superb information without any obligation and managed successfully to resolve the problem of how to find my husbands care home fees in the long term. They were professional, clear and efficient in all communication & answered all my questions satisfactorily putting my mind at rest. I can't thank them enough.
Jenni, Hertfordshire09/08/2018
Highly recommended
Customer Service
Quality
Value
The service was prompt, friendly and professional. The advice was easy to understand and always explained clearly. Every one of my questions was answered fully and I felt Nicky really understood our situation and was able to give relevant advice and suggestions. I felt the service was very personal and delivered with empathy. Nothing was too much trouble and there was no pressure either on time to make decisions or on the decision itself. Thank you for all your help at what was a very difficult time.
Amanda, Cambridgeshire02/07/2018
My review
Customer Service
Quality
Value
Very helpful throughout.
L, Surrey24/06/2018
Excellent service
Customer Service
Quality
Value
Professional and no hidden cost, all made clear up front. Excellent service, cannot see how it could have been done better or differently.
Which? Trusted Traders Consumer15/06/2018
My review
Customer Service
Quality
Value
The initial consultation was clear and no sales pressure given. The quotation was easy to understand and several options made. Any queries made were answered promptly.
John, Essex11/06/2018