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Trusted Traders

EPG Specialists Ltd

Logo on white
Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours
Profile thumb img 0253

4.8

53 Reviews

About

My name is Darren Elaouad and I am the director and owner of a small independently-owned firm known as EPG Specialists Ltd.

I specialise in:-

Electrical - full or partial-house rewires, replacement consumer units, any certificate you may require, including Electrical Installation Condition reports, insurance requests, reports for a new property purchase and any small electrical work you may require.

Boilers – I carry out new boiler replacements, boiler repair, boiler service, landlord’s gas safety certificates plus the service or replacement of any other gas appliance, i.e. cookers or fires. I am also a Vaillant approved contractor.

Plumbing – all general plumbing

All testing equipment is fully calibrated and tested in accordance with current regulations.

I am Gas Safe Registered under no. 305270 and NICEIC registered under no. 600940 (approved contractor)

I carry public liability insurance to the sum of £2m.

I am registered under Companies House under no. 7244642

What we do

  • Boiler, central heating and gas engineers

    • Gas emergencies
    • Radiators and central heating
    • Boiler installation
    • Boiler repair
    • Boiler servicing
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Emergency plumbing services
    • Water softener installation and maintenance
  • Electricians

    • Electrical installations
    • Electrical emergency services
    • Electrical testing services
  • More Services

    • gas safety reports
    • installation condition reports

Customer reviews

Reviews summary

4.8
53 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Fast and efficient
Customer Service
Quality
Value
Darren was very good over the phone in arranging to view and quote for the work needed. He was prompt, polite, fast, efficient and so easy to contact by phone and email (which was a nice surprise, as I had very little response from other people previously). He carried out a thorough electrical installation condition report, re-wired the kitchen, including power supplies and sockets for new appliances, fitted pipework for a new gas hob, and also installed a new consumer unit. Darren was very communicative, explained things in a way in which could be easily understood and kept us informed. I will most definitely contact Darren for future work.
Lorna M05/02/2018
Friendly and efficient service
Customer Service
Quality
Value
Darren installed a new boiler for me when it became clear my previous one was beyond repair, and also managed to get a couple of radiators working that hadn't worked for years. Very efficient and professional service, with everything left neat and tidy, and Darren was very easy to contact, by phone or email. Recommended!
Gareth Barker15/01/2018
Excellent work
Customer Service
Quality
Value
Darren was very communicative, prompt, friendly and efficient. Very good at explaining work needed, and options available. Would definitely use again.
George Tiffin08/01/2018
I would not hesitate to recommend him.
Customer Service
Quality
Value
Darren came on time and changed a sink plug, reviewed our boiler, checked all our radiators and fixed a leak in the garden tap, all in two hours. No time was wasted, he seemed very knowledgeable but was able to explain everything in layman's terms. He was good value for money. I would not hesitate to recommend him.
Jane Reynolds, London28/11/2017
Lighting Circuit Problems
Customer Service
Quality
Value
EPG managed to solve a problem with two lights that did not work. He tracked down the problem which was caused by faulty wiring under the floor (previous owners’lash up) and retired the connections. He was courteous, thorough and went the extra mile to find the problem and fix it.
Which? Trusted Traders Consumer17/11/2017
Would neither recommend nor use again
Customer Service
Quality
Value
We hired this company for what we thought was a straightforward job of adding two sockets and moving a third. After making holes in the wall, it turned out one socket could not be moved, the other two were added but somehow this took 4 hours and cost over £500- had I not been unwell on the day I would have realised we were being overcharged even on the extremely high pre-agreed rate. We then had to get another specialist in to fix the damage to the walls left by this company. The second person (not from this company) did a much more accurate job in much less time and for a tenth of the money.
Elisa Menardo18/10/2017
A Which? Trusted Traders staff member replied on behalf of the trader (on 19/10/2017)
Mr Menardo asked if I could install 3 additional electrical sockets at his property. Two were to be on one wall and one socket on another. I explained to him my charges are £45 per half hour plus the cost of any materials to which he agreed. He did ask me how long I thought the job would take to which I explained that without seeing the job it is difficult to know as the material of the wall could be composed of brick, solid brick, plasterboard (with a void area or without a void area) or concrete. He was happy for me to still attend his property. On arrival I established the wall was plasterboard with a void area and that it would be difficult for me to make good afterwards. I explained I could fill the holes but that he would still need a plasterer to perfect the finish ready for him to redecorate to which he agreed. I then proceeded to do the job but 90 minutes into the job he asked me how I was getting on to which I replied that the job was progressing. On completion of the work Mrs Menardo only was present as Mr Menardo had gone to work. I then explained what I had done so far and took payment by card machine as is my usual practice. From start to finish I kept Mr Menardo fully informed every step of the way of the charges and the description of the work. He did not have to go ahead with the work at any point but choose to do so.
boiler problem
Customer Service
Quality
Value
broken boiler Darren had time to come over the same morning I contacted him. He quickly identified the problem and went to buy the pump. All was repaired, tested and up and running by midday. He is very courteous and professional.
Which? Trusted Traders Consumer12/10/2017
Responsive, quick and efficient
Customer Service
Quality
Value
Darren was on time to the minute and quick to look at and resolve the issue with the light fittings and switches. All sorted in 30 mins and at reasonable cost. What more can you ask!? Very nice chap and I would definitely recommend.
WendyR10/10/2017
Responsive, efficient and polite - one for the address book
Customer Service
Quality
Value
Darren is a lovely chap. He gave me a call after I sent an email on Sunday afternoon and was with me by 8:45 Monday morning. Fast, clean worker had all of the electrical elements checked and tested and had identified the problem within half an hour. Reasonable rates too. We will definitely be keeping his details handy.
BeckyMcB27/06/2017
Highly Recommended
Customer Service
Quality
Value
I Needed an old radiator taken out, the pipes moved a new radiator put in. It was supposed be done by another firm (who had done work at my house previously), but their lack of communication made me seek another plumber. Couldn't have been happier that Darren took the job on and throughout the process was 100% reliable and informative in regards to what needed to be done and the cost. When a different problem arose whilst he was fixing the radiator, he came up with a viable option to sort that problem out. Cant recommend him enough and it's now really good to have his number as i'm sure i'll need his services again.
ChrisR27/10/2016