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Which

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Trusted Traders

FDG Group Limited

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4.8

34 Reviews

Opening Hours
Today - 08:30–21:00
  • Monday 08:30–21:00
  • Tuesday 08:30–21:00
  • Wednesday 08:30–21:00
  • Thursday 08:30–21:00
  • Friday 08:30–21:00
  • Saturday 08:30–21:00
  • Sunday 08:30–21:00

About

We have just won Heatpump and solar PV installers of the year and with our office in the heart of the Midlands. Our team at Nottingham Energy Centre is passionate about providing energy-efficient solutions. We offer the best customer service and value for money to both commercial and domestic customers. Delivering high-quality heating, renewable energy services, smart technology, and energy consultancy. Our experts are on hand to provide objective advice, guidance, installation, and maintenance for all energy saving needs.

We offer 25-year guarantees and Ten-year insurance backed guarantees with HIES and are accredited and regulated by the Financial conduct authority as we can offer low-interest finance options.

If you would like to discuss any of the services we supply or would like to find out more about some of the products we install, please view our website https://www.nottinghamenergycentre.co.uk

What we do

  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
    • Solar Panel Maintenance
    • Solar panels
    • Solar water heating
  • Electricians

    • Electrical installations
    • Electrical repairs
    • Fuse boards
    • Outdoor electrical wiring
    • Rewiring
    • Electric Showers
  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Gas cooker installation
    • Immersion Heaters
    • Radiators and central heating
    • Underfloor heating
  • More Services

    • biomass
    • ground source heat pumps
    • solar pv
    • solar

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.8
34 reviews
Customer Service
4.7
Quality
4.8
Value
4.8
Sort by
Excellent Service beyond expectation!
Customer Service
Quality
Value
From the moment we contacted FDG to the completion of the work we are so impressed with all of the team as well as the superb standard of the work. The whole team answered our questions no matter how trivial in a very professional and helpful manner. There was someone on call every step of the way that was extremely reassuring. It was a big decision for us to completely upgrade our heating and energy platforms, removing our gas boiler and replacing it with an Air source heat pump and an array of solar panels. However, the team reassured us all of the way and every part of the process explained was carried out perfectly. The standard of work was some of the best I have ever seen and the fitting team so helpful and accommodating. We were kept informed all the way through the fitting process and our input was encouraged which helped us not only understand the system better but also allowed us to influence how best the team could bespoke the system to our needs. The process was seamless all the way through, with the friendly teams working well together. The finished result has impressed our friends and family alike. The system initially is so smart it can be hard to grasp how it actually works but as said, the team has been on the end of a line 24/7 to answer any queries we had. We are so pleased with our decision to future proof our house. The added bonus of the RHI scheme also makes this so affordable along with the long term savings. We would thoroughly recommend to all.
Customer in Nottinghamshire Posted on 03/03/2021 , work completed 22/02/2021
Disappointed
Customer Service
Quality
Value
The sales team came to see me in June and promised a swift installation. On two occasions they failed to turn up when promised and the false promises have continued. FDG do not respond to emails and they offer excuses for not coming back to complete work. I was told that a new part had been delivered in August and I had to wait another 4 months before they came back. It turns out that just a tweaking of the wiring was needed, not a new part. The system is still not working as it should. My energy bills have doubled and it is now accounting for almost a quarter of my take-home income. To say that I feel let down and disappointed in FDG would be an understatement. I would not recommend this company to anyone. If you are considering air pumps, find out if they are suited to your type of home before you let the sales team persuade you that they are the answer to all your problems, otherwise you will find you have spent all your savings and have nothing to show for it but some oversized radiators and a further drain on your resources with the ongoing costs of heating your home electrically.
Customer in Derbyshire Posted on 18/12/2020 , work completed 02/12/2020
The trader replied (on 18/01/2021)
Good afternoon Joanne, This is a strange review as you have also given us a five-star review also? We admit we had issues during this large and complicated installation. However, we did say we had to wait for the lockdown to lift for LG to come out to adjust the settings. The reason you have high bills is that you're running it constantly. This is like having a 17kw kettle running constantly. We have advised you to not do this. We asked for current utility bills so we can determine how much is actually the ashp and whats not. We are still waiting. This is not our usual heat pump due to Vaillant not doing a heat pump bigger than 12kw. However, LG said it is the best installation they have seen for a long time. We have always answered your calls and emails. Although due to covid and us being at reduced capacity, we are not as quick to react. Can i add this is an ongoing situation and we are still working with LG to get out to you to show you again how to use it? If you would answer our calls, we are happy to book it with you. We are always here for our customers if you would communicate with us then we can resolve any issue you have.
A professional company with integrity
Customer Service
Quality
Value
We have waited a while to review FDG Group to ensure the product and service reflected what we wanted and what was promised. We also wished to compare our energy usage v cost to be able to provide an honest review. We moved into our 'new' property in March 2019 with just weeks before the FiT ended. As part of our renovation project, energy efficiency is high on the agenda. Initial discussions with FDG were positive (although I would encourage anyone to do their own calculations before speaking to a 'salesman'). We didn't really require the hard sell, we wanted solar panels and more importantly battery storage to make the investment cost effective. In addition, we also have 'free' hot water via an iBoost. The installation was straightforward, a minor confusion on where the kit was to be installed but not an issue as it can be moved at a later date if required as part of the bigger renovation project. The aftercare is fantastic, I cannot name another company in any field that has provided such a high level of service. We have had a problem with the export meter which subsequently damaged our first quarter FiT payment. You have to expect teething problems and although we lost a little money, it was fixed easily and efficiently by FDG. We have received several phone calls in relation to the install and ongoing satisfaction of the product, any issues that do arise we are always encouraged to call immediately.
Customer in Nottinghamshire Posted on 14/11/2019 , work completed 26/03/2019
Great work and fast
Customer Service
Quality
Value
We had a couple of quotes from companies on the Which? Trusted Traders list and while the prices were similar, we were very impressed by Steve's presentation and attitude. No pressure, said he wouldn't follow up but invited us to contact him with further questions. Once we had selected FDG and placed an order and deposit they came the following week and were super professional, personable and efficient. Although we were up and running at 6:30 that evening the electrician cancelled his job the following day, stayed overnight locally, and came back for a few hours in the morning to tidy up, check the system was working well and do some personal training on how the system worked and how best for us to maximise our savings in particular with the battery storage. Throughout the 2 days we had regular calls from FDG checking on progress, plus calls from Steve to be sure all was proceeding well.
Customer in Redcar and Cleveland Posted on 05/08/2019 , work completed 02/08/2019
Solar panels! Fantastic!
Customer Service
Quality
Value
Steve and his team were fantastic. They were able to work around our budget to fit our solar panels. Communications, helpfulness and they were all polite too! Highly recommend. Many thanks.
Rebekkah Posted on 22/07/2019 , work completed 20/07/2019
Disappointing
Customer Service
Quality
Value
FDG were brilliant to begin with, explaining the complexity and expense of our split, two system project, the tech and gear being installed with care and attention. We were offered a cheap deal in return for a glowing report on the new battery system with Social Energy (which I have left in good faith for the last 8 weeks). Unfortunately, soon after having paid an unquoted for additional £400 cash fee to the roofer and multiple part payments, we find ourselves overpaid on the contracted price with an unfinished project. We have 12 panels on the garden roof but the remaining two panels on the back of or house remain uninstalled. In the beginning Steve used to ask repeatedly if we were happy with everything, now 2 months after the initial install and despite many text messages and involving HISE, we get no response. The above review was posted after much unsatisfactory arbitration with HISE which swiftly got FDG to complete the job, on the premise that we remove the poor review. Now after 12 months (and putting the original glowing review back up for the last 10 months) our system has only produced 2/3 of the estimated output. I have emailed many times giving the breakdown of figures, bills and an image of the reading for proof, unfortunately there has been no attempt to address the issue. Today FDG sent around a third party maintenance company who, right off the bat, said I could pay an additional £9.99 per month for peace of mind! I would not recommend FDG.
Customer in Derbyshire Posted on 09/06/2019 , work completed 07/06/2019
The trader replied (on 18/01/2021)
Good afternoon David, The roof that was damaged before the installation actually cost £800.00 to repair I asked you to pay halves. As this was our first time installing social energy we needed a test house. Hense the initial discount and us helping you out as you were helping us. With the launch of the social battery system. At the point of installation, we said you must keep the trees below the gutter around the panels. Or you will lose the generation. When you contacted us with your concern it was the first wave of COVID and we were shut and our solar team was isolating. I did manage to get an engineer out but we at no point offer a "maintenance package for £9.99" your system is covered by the guarantees we offer at sign up and last for 30 years on the panels and 25 on the inverter. Along with our insurance backed. If you kept the trees under control you wouldn't have lost the 400 or so kw missing. It's like covering up the panels. We have been trying to call you to discuss this without success. We would rather stay friends than have unhappy customers.
Highly Recommended, reliable, trustworthy and great product.
Customer Service
Quality
Value
We had Solar Panels fitted and from the onset found Steve to be patient and informative, he had a way of making you feel comfortable which made going back for further clarification easier. Another thing which stood out were the fitters of the Panels, not only were they on time, they were eager, respectful and totally passionate about what they did. They worked so hard throughout a very long day and I stood looking on in amazement as they swept and offered to hoover up afterwards despite being exhausted. I cannot express what super guys they were, I hate having anyone in my home and they were a joy. After service is as you’d expect, any help, call Steve and as soon as he can he gets back to you. Highly recommend them.
Customer in Nottinghamshire Posted on 02/06/2019 , work completed 02/06/2018
All good no problems or issues
Customer Service
Quality
Value
Perfect heat pump and solar panels fitted, gave free and good advise on upgrading boiler , Would definitely use again.
Customer in Nottinghamshire Posted on 28/05/2019 , work completed 15/05/2019
Solar Panels
Customer Service
Quality
Value
From our initial meeting with Craig where all options were thoroughly explained to us, with no pressure, through to the installation team, everyone was professional, friendly and nothing was too much trouble. Any small problems along the way we’re quickly and professionally sorted out, and the installation of our solar panels and I-boost were installed really quickly. First class job all round. Liz North Yorkshire
Customer in North Yorkshire Posted on 06/05/2019 , work completed 06/05/2019
Shaky start
Customer Service
Quality
Value
Initially some mix up in timing with sub - contractors who ended up fitting solar panels in the dark (so had to come back) resolved. Salesman Steve, great. Jamie, electrician also good. Happy with panels & system & workmanship. Initial shaky start was resolved and put right.
John, Nottinghamshire Posted on 18/03/2019 , work completed 18/03/2019