Gary Procter t/a First Garage Doors

Just a reply to this customers feed back unfortunately we can not please every customer ,we was asked by the builder to remove the door so he could build an extension on top of his garage the door was a 14ft double horman door roller door so i had to send two guys all way from leeds which is to ilkley which there and back is 2hrs then start to remove old door which is more time taking an old door off is 80% easier than butting one back on and having to set all door back on so the 1st bill was 228 pound take off 20% for the vat man so that 190 for two men we did on the dates we was ask so the builder could plan his building . Then we was ask to refit the door again i got there with a few days as they had refitted a new rsj to support the new extention above there was a few more hurdles which made it harder to refit but we got over the problem but resetting a hormann door is more complicated as some parts was missing as the door was moved as building work was going to take place so again we got over that then from leaving yard to returning was 4hrs and 20mins which i have to charge for two trained installers i left my bill for 450 plus vat at 20% . I looked on my hsbc accound and a payment of 320 was made so i phoned customer up as he did not call me to say i just paid 320 which i asked him why he paid that his reply was we was not there that long and he thought that was including the last bill he said ok i will pay once i get home now i have to reply to expain

Just a quick reply to the comment on which trusted trades regarding a problem a customer had with the service we gave , when a person calls me up that day some times it is not possible to call out same day as we can only fit in so many jobs in a day . I always give a price to service which is 80plus vat plus parts or!!!!!!! New cables £120 , we fitted new cables that the customer told us about but in the service we also do is to check for other broken part on this door was a broken roller so to supply and fit a roller we charged 36 pounds as we carry as much parts as we can on van so we can get a customers door up and running which i feel this type of service is great for 99% of our customers,as you can understand if we find more problems that a person tells me over the phone we do have to charge and if you do have any problem please feel free to contact me so i can explain rather than been unhappy with our service we try to give thanks gary