We could not be happier with the work Lee and his team did in installing a new gas fire in our home. Lee seemed very interested in us and treated us like very important customers. They arrived promptly on time and were very tidy. We were given a clear breakdown of each aspect of the job, Everything was done according to plan on time. We are very pleased

Lee did a great job, clean, and tidy as well as explaining what needed to be done and why. The showroom was well laid out, making it easy to make our choice. I would certainly recommend Fiveways to anyone looking for a new fire or fireplace.

We're very pleased with our new woodburning stove, particularly as it took around a year for us to finalise exactly what we wanted. At all times Lee and his team were extremely patient and helpful, guiding us through all the options and offering useful feedback to help us make up our mind. Installation was very professional and we were consulted about any issues that occurred during the installation process. Daniel was very helpful in talking us through how to operate the stove and gave us an abundant supply of logs, kindling and firelighters to get us started! We have no hesitation in recommending this family firm - the service is so much better than you would get from a larger company.

We looked at many providers before we decided to choose Fiveways Fires. We chose wisely! Fiveways Fires are everything any supplier should aspire to be. Lee and his family are amazingly dedicated to providing honest and realistic advice, quality products and the best after service we’ve experienced in many years. So many companies nowadays fail to care, fail to honour their promises and leave the consumer without any after service - and I include local family companies as well as nationals and franchises in that statement. Lee and all at Fiveways Fires are always on hand to lend advice and go the extra mile to ensure your customer experience is the best it can be. All providers should learn from them. We absolutely recommend Fiveways Fires to anyone!

Lee and the team were great. They fitted a wood burning stove with a new flue lining. After getting quotes from several other companies i picked them as they were the most competitive. They used a cherry-picker to fit the flue lining. We had some difficulties the first time it arrived as the cherry-picker sub-contractor hadn't done their homework. But at Fiveways' end they really apologetic to me (even though it wasn't really there fault), helpful and rescheduled to fit around my work commitments, working unsocial hours but without any fuss. The chimney place was previous a gas fire and needed new brickwork to be fitted to take the stove. Once it was completed the new bricks did not match exactly as we as hoped for. Lee had warned us this might happen but we weren't totally happy. Lee was then very reasonable and paid for the painting to fix this up to exactly the standard we wanted, but at no extra cost to us. He didn't need to do this and nice example of a company taking pride in quality of the finished product rather than just the bottom line. I am delighted with my lovely cosy new stove and would definitely recommend using them. Paul, North London