We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Endorsed by Which? Trusted Traders

Frames Conservatories Direct Ltd -Independent Network Installer

Profile thumb fcd logo for web

53 Reviews

Opening Hours
Today -
  • Monday 09:00–16:30
  • Tuesday 09:00–16:30
  • Wednesday 09:00–16:30
  • Thursday 09:00–16:30
  • Friday 09:00–16:30
  • Saturday 10:00–16:30
  • Sunday - Closed

What does an Approved Service endorsement mean?

Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Independent Network have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Independent Network direct.


Frames Conservatories Direct are a family run business, trading in Bury St Edmunds since 2001. We install throughout East Anglia and have showrooms in both Bury St Edmunds and Ely.

We are a bit different to most of our competitors - we don't employ hard-sell, pressure techniques.  Customers come to us with a need for home-improvement (which could be windows, doors, a conservatory, exterior cladding, a brick-built extension or, a garage or loft conversion etc.) we talk through the options with them before giving them a price.
Our fitting teams are all employed by us and are polite, professional and efficient and receive great feedback from our customers.  Every fitter is qualified to NVQ Level 2.

We are proud of the repeat business we get from customers and we are one of the few installers in the area who have a BSi Kitemark for Window Installation.

We have three showrooms for you to visit so you can try products before you buy them.

In addition we are now an approved Ultraframe Installer.

What we do

  • Glaziers

    • Aluminium Windows
    • Double glazed units
    • Double glazing installation
    • Double glazing repair
    • Replacement window services and repairs
    • Sash windows
    • Timber windows
    • Triple Glazing
    • UPVC Windows
  • Double glazing

    • Double glazing installation
    • Double glazing repairs
    • Double glazing suppliers
  • Doors

    • ​Aluminium doors
    • Bi-fold doors
    • Composite doors
    • Door repairs
    • Fire doors
    • French doors
    • Front door
    • Orangeries
    • Patio doors
    • Timber doors
    • UPVC doors
  • Canopies

  • Builders

  • Roofers

  • Conservatories

    • Conservatory Roof replacement
  • More Services

    • cladding
    • awnings
    • porches

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

53 reviews
Customer Service
Sort by
Excellent Job FCD
Customer Service
Always nervous of whether you have made the right choice in choosing a company to carry out work that is costing a considerable amount of money, but my fears were soon laid to rest. First sign was when the fitters (Chris and Jamie) turned up on time to rebuild the top half of my conservatory, and straight away got on with the job of dismantling the old sides and roof in no time. There was good communication between us on each day as to what the plan was to be. Even more impressed was when at first was told that all glass would be going in last and then to find out that on the second day there was rain forecast for the night they worked extra hard to get the glass in everywhere to ensure it was sufficiently sealed to stay dry. They were neat and tidy and always left the garden as they found it. Also, must mention Michael the bricklayer who come to do some alterations and once again went above and beyond to accommodate my OCD and do an excellent job. Would not hesitate to recommend FCD to my friends and family.
Tim in Suffolk Posted on 23/06/2021 , work completed 15/06/2021
Thanks FCD
Customer Service
The guys who came to fit my new roof for this company (Tony and Bradley) were great. On time, polite, friendly, tidy they did an amazing job under very difficult circumstances. But in the end they completed it and it looks gorgeous. Thank you Tony and Bradley. The job started March 2nd and was finished April 19th. The roof was removed and after a couple of days it was found that the new struts had been cut wrong so work stopped but I was left with no roof because the weather looked fine. My conservatory overnight got rain and hail on the semi covered floor. Next day a tarpaulin roof was put on and a new layer on the “dried” floor, but water was under the first covering on the wood laminate floor so my floor underneath is ruined but Frames Conservatories Direct are accepting no responsibility for that and gave me a discount of £525 even though as you can imagine it will cost far more than that to rectify. I am so upset by the way they have treated me I now cannot afford a new floor so my plans of having a lovely conservatory are shot because I got my roof done but now cannot afford to get my flooring done which before I got my roof done didn’t need doing!!! Thanks FCD
Su in Suffolk Posted on 13/05/2021 , work completed 19/04/2021
The trader replied (on 17/05/2021)
Hi There Su, It is, unfortunately, true your contract did not go completely to plan. We only wish our supplier had not made the mistake they did when they made your roof wrong. I'm sure you would agree we turned over every stone to resolve the issue for you as speedily as we could even though we were working to our supplier's timescales. Also, just to put the floor issue into context, when we were first invited to quote for your job there was a panel missing from the roof, this in its self would have exposed the floor to weather damage. While we did everything we could to minimise any further damage, the floor was very probably already damaged. We do everything we can to ensure that a project goes according to plan but sometimes things outside of our control can go wrong and as you have witnessed we will do whatever it takes to get things back on track as soon as we can. Hopefully, you will be able to enjoy your new roof for years to come, thank you for choosing Frames Conservatories Direct to refurbish your conservatory.
Customer Service
Professional installation and friendly staff .New conservatory looks really good. I would recommend this company.
Peter in Norfolk Posted on 12/04/2021 , work completed 10/04/2021
Customer Service
Excellent work, quality product. Fitters very good at what they do, leave everywhere clean and tidy.
Customer in Suffolk Posted on 10/03/2021 , work completed 05/03/2021
Lovely company
Customer Service
From start to finish this company is great. There is no hard sell rubbish like I got with other companies when getting quotes. They did not pester me but gave me an honest quote and left it with me. It was all so easy and you get a helpful person straight away when you ring. The insulation was fine and the 3 windows are lovely. I’ve now ordered a patio door from them.
Customer in Suffolk Posted on 12/02/2021 , work completed 01/02/2021
Good company, fair price, friendly & professional fitters, excellent work!
Customer Service
We had 18 windows, including a difficult bay and an arched stair window, All doors (3) a set of French doors, and a bay roof replaced by Frames Conservatories Direct (FCD). The search was long and in-depth but the product knowledge shown by the sale team was excellent (they even steered us away from an expensive option we did not need). The work was delayed because of lockdown 1 so instead of April 2020 it was delayed until the end of August but the communication was good. It did mean that the Windows were built both before and after lockdown. When it came to fitting as others have said the fitting team were really professional, friendly, careful and good at their job. I won't pretend there weren't a few hiccups but on a project this size you have to allow for the odd problem, the important thing is that they were resolved quickly, practically, without fuss and with good communication and none of them was the fault of FCD (manufacturing errors probably caused by the split production over lockdown). The finished project is excellent and people still comment on the positive change it has made to the house. Would I recommend FCD to others, without hesitation and would I use them again, definitely!
Customer in Suffolk Posted on 04/02/2021 , work completed 25/09/2020
Very Satisfied
Customer Service
Replacement of gutters and downpipe, cant fault the workmanship. The weather was dreadful, cold and wet, yet the work was completed to high standard by courteous and friendly installers. We had used same company to replace windows and were confident of the same excellent service. We had double glazing replaced, and despite the unusual situation due to covid, the workmen were efficient, considerate and left everything clean and tidy and to a high standard. From the start of ordering at the showroom, through to surveyor and office staff, we were very reassured and we are happy to recommend this company.
Customer in Cambridgeshire Posted on 04/02/2021 , work completed 21/01/2021
New Windows
Customer Service
From the original quote to the finished job the whole experience was 1st class. Yes, we did have a small issue with a glass panel breaking however this was swiftly replaced and caused no issues. Fitters were very clean and tidy and worked extremely hard. Great service and Mark was there all the way to answer any questions. First-class job.
Customer in Suffolk Posted on 25/01/2021 , work completed 22/01/2021
Great company
Customer Service
Great company. Will use again if necessary. Work completed on time and professionally. Would recommend to others.
Customer in Norfolk Posted on 25/01/2021 , work completed 20/01/2021
Perfect job
Customer Service
Excellent and professional installation. Pity about covid making it taking longer, but completed at last. Very helpful and polite office staff. Would definitely recommend.
Customer in Norfolk Posted on 22/01/2021 , work completed 19/01/2021