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Endorsed by



Trusted Traders

Frames Conservatories Direct Ltd -Independent Network Installer

Profile thumb fcd logo for web


51 Reviews

Opening Hours
Today - 09:00–16:30
  • Monday 09:00–16:30
  • Tuesday 09:00–16:30
  • Wednesday 09:00–16:30
  • Thursday 09:00–16:30
  • Friday 09:00–16:30
  • Saturday 10:00–16:30
  • Sunday - Closed

What does an Approved Service endorsement mean?

Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Independent Network have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Independent Network direct.


Frames Conservatories Direct are a family run business, trading in Bury St Edmunds since 2001. We install throughout East Anglia and have showrooms in both Bury St Edmunds and Ely.

We are a bit different to most of our competitors - we don't employ hard-sell, pressure techniques.  Customers come to us with a need for home-improvement (which could be windows, doors, a conservatory, exterior cladding, a brick-built extension or, a garage or loft conversion etc.) we talk through the options with them before giving them a price.
Our fitting teams are all employed by us and are polite, professional and efficient and receive great feedback from our customers.  Every fitter is qualified to NVQ Level 2.

We are proud of the repeat business we get from customers and we are one of the few installers in the area who have a BSi Kitemark for Window Installation.

We have three showrooms for you to visit so you can try products before you buy them.

In addition we are now an approved Ultraframe Installer.

What we do

  • Glaziers

    • Aluminium Windows
    • Double glazed units
    • Double glazing installation
    • Double glazing repair
    • Replacement window services and repairs
    • Sash windows
    • Timber windows
    • Triple Glazing
    • UPVC Windows
  • Double glazing

    • Double glazing installation
    • Double glazing repairs
    • Double glazing suppliers
  • Doors

    • ​Aluminium doors
    • Bi-fold doors
    • Composite doors
    • Door repairs
    • Fire doors
    • French doors
    • Front door
    • Orangeries
    • Patio doors
    • Timber doors
    • UPVC doors
  • Canopies

  • Builders

  • Roofers

  • Conservatories

    • Conservatory Roof replacement
  • More Services

    • cladding
    • awnings
    • porches

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

51 reviews
Customer Service
Sort by
Excellent Work
Customer Service
I had my front door replaced with a side door panel and toplight. The workers were fast, knowledgeable, courteous, and friendly. I am so very pleased with the installation. The amount of sunshine that floods through is so pleasurable. I could not stop looking at it. I am glad I had this work done with Frames Conservatories Direct and would definitely recommend them. Absolutely wonderful!
Customer in Suffolk Posted on 30/06/2020 , work completed 12/02/2020
Worth supporting this local business - would highly recommend them
Customer Service
Wish we had replaced our conservatory roof years ago but thought it would be too expensive. Great to have a local company who have made our conservatory into a lovely room with quality work which was value for money. They carried out the work efficiently and with minimal disruption to us. Very pleased with the finished product.
Customer in Suffolk Posted on 11/06/2020 , work completed 28/02/2020
New windows and French doors at our bowls club
Customer Service
The work was started on the day they agreed with us and finished on time, the standard of work was very high, and the quality of the windows and doors excellent.
Customer in Cambridgeshire Posted on 03/06/2020 , work completed 22/01/2020
Great personal service
Customer Service
3 full length windows replaced with standard size windows and new front door fitted. The team were very helpful at every stage of the process, offering design suggestions and fully explaining all work required. All work was carried out in the agreed schedule and budget to a high standard. We will definitely be using them again for future work.
Customer in Suffolk Posted on 18/03/2020 , work completed 28/02/2020
Replacement upvc windows
Customer Service
Great quality windows, a very good service from start to finish, would recommend, they look very smart inside & outside, many thanks to all staff concerned.
Customer in Suffolk Posted on 17/02/2020 , work completed 02/02/2020
Excellent service throughout
Customer Service
From start to finish absolutely great work. We were exceptionally pleased with service, workmen and finish. Thank you.
Customer in Suffolk Posted on 04/02/2020 , work completed 31/01/2020
Windows fitting
Customer Service
Fitted 5 windows and have done an excellent job. Windows are of very good quality and everyone has been very helpful thank you.
Customer in Suffolk Posted on 16/01/2020 , work completed 16/01/2020
Good communication and work carried out on time
Customer Service
Installed a replacement conservatory roof. Helpful communication with no hard sell. Installation appears satisfactory and a couple of snags were dealt with quickly. Would be happy to use again.
Customer in Cambridgeshire Posted on 10/01/2020 , work completed 18/12/2019
Frames Direct were the best choice after several years of fending off cold call approaches by other companies.
Customer Service
From the outset we were delighted that sales representative James Fry listened carefully to what we did want (and equally importantly what we didn't want) and we are pleased by Frames Direct's professionalism throughout. Our bi-colour frame bespoking and several custom design etched windows were taken on board with ease and our confidence was reinforced during two visits to the sales showroom and subsequent site visit by surveyor Robb Addison who, with Jackie Eden, did an efficient job keeping us informed of progress through manufacturing to installation by hard-working Jamie and Terry who bravely worked through inclement weather on the three installation visits. Hopefully endless tea and biscuits helped. Careful Quality Control issues in manufacturing caused us to review and to decide on installation in three phases rather than wait for a single visit. I am sure that our appreciation for attention to detail in manufacturing will be remembered long after the memory of a few days' slippage. We are delighted with our new windows and patio doors which will add comfort and value to our home for years to come. After several years of fending off direct approaches by other double glazing companies we are fully satisfied that Frames Direct were the best choice.
Customer in Suffolk Posted on 20/12/2019 , work completed 17/12/2019
Excellent work.
Customer Service
Very reliable, excellent service from start to finish. Highly recommended. Would always call Frames Conservatories for any work.
Deborah, Suffolk Posted on 16/12/2019 , work completed 16/12/2019