We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Endorsed by Which? Trusted Traders

Frames Conservatories Direct Ltd -Independent Network Installer

Profile thumb fcd logo for web

53 Reviews

Opening Hours
Today - 10:00–16:30
  • Monday 09:00–16:30
  • Tuesday 09:00–16:30
  • Wednesday 09:00–16:30
  • Thursday 09:00–16:30
  • Friday 09:00–16:30
  • Saturday 10:00–16:30
  • Sunday - Closed

What does an Approved Service endorsement mean?

Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Independent Network have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Independent Network direct.


Frames Conservatories Direct are a family run business, trading in Bury St Edmunds since 2001. We install throughout East Anglia and have showrooms in both Bury St Edmunds and Ely.

We are a bit different to most of our competitors - we don't employ hard-sell, pressure techniques.  Customers come to us with a need for home-improvement (which could be windows, doors, a conservatory, exterior cladding, a brick-built extension or, a garage or loft conversion etc.) we talk through the options with them before giving them a price.
Our fitting teams are all employed by us and are polite, professional and efficient and receive great feedback from our customers.  Every fitter is qualified to NVQ Level 2.

We are proud of the repeat business we get from customers and we are one of the few installers in the area who have a BSi Kitemark for Window Installation.

We have three showrooms for you to visit so you can try products before you buy them.

In addition we are now an approved Ultraframe Installer.

What we do

  • Glaziers

    • Aluminium Windows
    • Double glazed units
    • Double glazing installation
    • Double glazing repair
    • Replacement window services and repairs
    • Sash windows
    • Timber windows
    • Triple Glazing
    • UPVC Windows
  • Double glazing

    • Double glazing installation
    • Double glazing repairs
    • Double glazing suppliers
  • Doors

    • ​Aluminium doors
    • Bi-fold doors
    • Composite doors
    • Door repairs
    • Fire doors
    • French doors
    • Front door
    • Orangeries
    • Patio doors
    • Timber doors
    • UPVC doors
  • Canopies

  • Builders

  • Roofers

  • Conservatories

    • Conservatory Roof replacement
  • More Services

    • cladding
    • awnings
    • porches

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

53 reviews
Customer Service
Sort by
Frames Direct were the best choice after several years of fending off cold call approaches by other companies.
Customer Service
From the outset we were delighted that sales representative James Fry listened carefully to what we did want (and equally importantly what we didn't want) and we are pleased by Frames Direct's professionalism throughout. Our bi-colour frame bespoking and several custom design etched windows were taken on board with ease and our confidence was reinforced during two visits to the sales showroom and subsequent site visit by surveyor Robb Addison who, with Jackie Eden, did an efficient job keeping us informed of progress through manufacturing to installation by hard-working Jamie and Terry who bravely worked through inclement weather on the three installation visits. Hopefully endless tea and biscuits helped. Careful Quality Control issues in manufacturing caused us to review and to decide on installation in three phases rather than wait for a single visit. I am sure that our appreciation for attention to detail in manufacturing will be remembered long after the memory of a few days' slippage. We are delighted with our new windows and patio doors which will add comfort and value to our home for years to come. After several years of fending off direct approaches by other double glazing companies we are fully satisfied that Frames Direct were the best choice.
Customer in Suffolk Posted on 20/12/2019 , work completed 17/12/2019
Excellent work.
Customer Service
Very reliable, excellent service from start to finish. Highly recommended. Would always call Frames Conservatories for any work.
Deborah, Suffolk Posted on 16/12/2019 , work completed 16/12/2019
A good job at a good price
Customer Service
From visiting the showroom to the fitters leaving, the whole job was done without fuss. I would recommend the company. Many thanks.
Customer in Suffolk Posted on 12/12/2019 , work completed 02/12/2019
The team of three worked well together and with me.
Customer Service
Ours was a bespoke design, with a timber construction. The project would also finish as a "conservatory" and balcony with a balustrade. Machined timber, not planed, and PVC framed windows go together well from this experience. The enthusiastic team resolved some challengers in the build. Thank you guys for going the "extra mile" and for the new space we are currently enjoying. This is the third project this company has successfully done for us, we will use them in the future.
Customer in Suffolk Posted on 04/12/2019 , work completed 21/06/2019
Professional work, very happy
Customer Service
So pleased with the work. The two men who erected the work did a first class job. Many thanks to all concerned.
Which? Trusted Traders Consumer Posted on 05/08/2019 , work completed 05/08/2019
Very good
Customer Service
Very good left the place as they found it clean would not know they had been in the house.
John, Cambridgeshire Posted on 27/06/2019 , work completed 27/06/2019
A pleasure
Customer Service
Good company, a pleasure to do business with. Professional, efficient, with a keen customer focus.
Alan, Suffolk Posted on 10/02/2019 , work completed 10/02/2019
My review
Customer Service
Good job overall.
Gary, Cambridgeshire Posted on 11/12/2018 , work completed 11/12/2018
Quality Service
Customer Service
From our initial enquiries we experienced friendly, efficient and professional service. Fitters were prompt, friendly and professional. Product is top rate. We are more than satisfied and would happily recommend the company.
Richard, Suffolk Posted on 12/10/2018 , work completed 12/10/2018
Brilliant professional.
Customer Service
From start to finish work was carried out very professionally. Sales person was a dream, not pushy but friendly & helpful, knew the business.
Kaz, Norfolk Posted on 03/09/2018 , work completed 03/09/2018