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Endorsed by



Trusted Traders

Frames Conservatories Direct Ltd -Independent Network Installer

Profile thumb fcd logo for web


51 Reviews

Opening Hours
Today - 09:00–16:30
  • Monday 09:00–16:30
  • Tuesday 09:00–16:30
  • Wednesday 09:00–16:30
  • Thursday 09:00–16:30
  • Friday 09:00–16:30
  • Saturday 10:00–16:30
  • Sunday - Closed

What does an Approved Service endorsement mean?

Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Independent Network have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Independent Network direct.


Frames Conservatories Direct are a family run business, trading in Bury St Edmunds since 2001. We install throughout East Anglia and have showrooms in both Bury St Edmunds and Ely.

We are a bit different to most of our competitors - we don't employ hard-sell, pressure techniques.  Customers come to us with a need for home-improvement (which could be windows, doors, a conservatory, exterior cladding, a brick-built extension or, a garage or loft conversion etc.) we talk through the options with them before giving them a price.
Our fitting teams are all employed by us and are polite, professional and efficient and receive great feedback from our customers.  Every fitter is qualified to NVQ Level 2.

We are proud of the repeat business we get from customers and we are one of the few installers in the area who have a BSi Kitemark for Window Installation.

We have three showrooms for you to visit so you can try products before you buy them.

In addition we are now an approved Ultraframe Installer.

What we do

  • Glaziers

    • Aluminium Windows
    • Double glazed units
    • Double glazing installation
    • Double glazing repair
    • Replacement window services and repairs
    • Sash windows
    • Timber windows
    • Triple Glazing
    • UPVC Windows
  • Double glazing

    • Double glazing installation
    • Double glazing repairs
    • Double glazing suppliers
  • Doors

    • ​Aluminium doors
    • Bi-fold doors
    • Composite doors
    • Door repairs
    • Fire doors
    • French doors
    • Front door
    • Orangeries
    • Patio doors
    • Timber doors
    • UPVC doors
  • Canopies

  • Builders

  • Roofers

  • Conservatories

    • Conservatory Roof replacement
  • More Services

    • cladding
    • awnings
    • porches

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

51 reviews
Customer Service
Sort by
Customer Service
Very happy with product - fitters were professional, friendly & did an excellent job. Left site very tidy.
Iain, Suffolk Posted on 03/08/2018 , work completed 03/08/2018
Very good work done on time
Customer Service
I had two new composite doors to replace 18 year old UPVC doors. I found the Ely office to be better than the Bury St Edmunds office. A price was agreed. I was contacted for a site survey which was done on the day and was then advised a provisional date for installation. About a week later I was contacted by the installation team to confirm the date and time of the installation. The installers arrived on the due date and were extremely tidy with their work, which including cleaning up afterwards and taking away all rubbish.I would I recommend FCD? Yes, but beware the sales team at the Bury office may not be on the ball!!! First impressions count, but overall I am glad I gave them a second chance.
Leonard Evans Posted on 10/07/2018 , work completed 10/07/2018
Very good service overall
Customer Service
Wrong door fitted to start, but soon corrected with the one that we wanted. Very good service overall.
Roger, Suffolk Posted on 06/07/2018 , work completed 06/07/2018
Excellent results!
Customer Service
Excellent work from all involved in the process from initial chat with showroom salesman, installation and feedback and checking from salesman again. We are very happy with the quality and the professional approach from all concerned.
David, Suffolk Posted on 22/05/2018 , work completed 22/05/2018
Excellent service throughout.
Customer Service
Brilliant service from design consultant through to the installation team.
Nigel, Norfolk Posted on 21/05/2018 , work completed 21/05/2018
Secondary double glazing
Customer Service
Excellent secondary double glazing installed to three casement windows. This followed doble glazing to other parts of house in previous years. All work done at competitive prices and well done. Highly recommended company.
Roger1 Posted on 19/05/2018 , work completed 19/05/2018
Open Veranda
Customer Service
We decided to have a Veranda, with tinted and UV reflecting glass, brilliant, from placing the order to the finished job, everyone was very professional and helpful. We would recommend them.
Barry from Cockfield Posted on 18/05/2018 , work completed 18/05/2018
Customer Service
I had two quotes when I decided to get my windows and doors done, I decided to go with Windows and Conservatries from Bury St Edmonds, I’m so glad I did they done an excellent job, I love my windows, the bay and the dormer look lovely, The chaps were all polite, done a great job and always cleared up after them. I would recommend the company with the greatest recommendation. Thank you guys.
St Ives Cambs Posted on 23/02/2018 , work completed 23/02/2018
Replacement windows
Customer Service
This company came recommended to me by a friend, it was a good recommendation, my replacement windows arrived as planned and the guy's who delivered and replaced them did an excellent job and left my home as tidy as they found it. I would certainly recommend anyone to use frames & Conservatories, just don't do what I did and choose one of the coldest days of the year to replace your windows, because you're going to freeze!!
Ian Hubbert Posted on 22/02/2018 , work completed 22/02/2018
A great job done by really friendly staff
Customer Service
We had a 4mx4m gable end conservatory in grey, from the sales team to the finish the work was carried out to a high standard. Everyone we dealt with were professional and knowledgeable and it was really easy to ask questions and get feedback. I am not joking everybody involved were so customer focused it was a pleasure to have them around my home.
Trevor Posted on 04/12/2017 , work completed 04/12/2017