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Endorsed by Which? Trusted Traders

Frames Conservatories Direct Ltd -Independent Network Installer

Profile thumb fcd logo for web

53 Reviews

Opening Hours
Today -
  • Monday 09:00–16:30
  • Tuesday 09:00–16:30
  • Wednesday 09:00–16:30
  • Thursday 09:00–16:30
  • Friday 09:00–16:30
  • Saturday 10:00–16:30
  • Sunday - Closed

What does an Approved Service endorsement mean?

Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Independent Network have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Independent Network direct.


Frames Conservatories Direct are a family run business, trading in Bury St Edmunds since 2001. We install throughout East Anglia and have showrooms in both Bury St Edmunds and Ely.

We are a bit different to most of our competitors - we don't employ hard-sell, pressure techniques.  Customers come to us with a need for home-improvement (which could be windows, doors, a conservatory, exterior cladding, a brick-built extension or, a garage or loft conversion etc.) we talk through the options with them before giving them a price.
Our fitting teams are all employed by us and are polite, professional and efficient and receive great feedback from our customers.  Every fitter is qualified to NVQ Level 2.

We are proud of the repeat business we get from customers and we are one of the few installers in the area who have a BSi Kitemark for Window Installation.

We have three showrooms for you to visit so you can try products before you buy them.

In addition we are now an approved Ultraframe Installer.

What we do

  • Glaziers

    • Aluminium Windows
    • Double glazed units
    • Double glazing installation
    • Double glazing repair
    • Replacement window services and repairs
    • Sash windows
    • Timber windows
    • Triple Glazing
    • UPVC Windows
  • Double glazing

    • Double glazing installation
    • Double glazing repairs
    • Double glazing suppliers
  • Doors

    • ​Aluminium doors
    • Bi-fold doors
    • Composite doors
    • Door repairs
    • Fire doors
    • French doors
    • Front door
    • Orangeries
    • Patio doors
    • Timber doors
    • UPVC doors
  • Canopies

  • Builders

  • Roofers

  • Conservatories

    • Conservatory Roof replacement
  • More Services

    • cladding
    • awnings
    • porches

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

53 reviews
Customer Service
Sort by
Replacement windows
Customer Service
This company came recommended to me by a friend, it was a good recommendation, my replacement windows arrived as planned and the guy's who delivered and replaced them did an excellent job and left my home as tidy as they found it. I would certainly recommend anyone to use frames & Conservatories, just don't do what I did and choose one of the coldest days of the year to replace your windows, because you're going to freeze!!
Ian Hubbert Posted on 22/02/2018 , work completed 22/02/2018
A great job done by really friendly staff
Customer Service
We had a 4mx4m gable end conservatory in grey, from the sales team to the finish the work was carried out to a high standard. Everyone we dealt with were professional and knowledgeable and it was really easy to ask questions and get feedback. I am not joking everybody involved were so customer focused it was a pleasure to have them around my home.
Trevor Posted on 04/12/2017 , work completed 04/12/2017
Thanks very much for our new room.
Customer Service
We had a new garden room built.
B Young Posted on 03/12/2017 , work completed 03/12/2017
Great work, not so great communication
Customer Service
We had a conservatory built. We we're really pleased with what they've done and how the workers worked but we weren't happy with the communication form the office about when they were coming so each week we had to ring to check when they'd come and what time. The workers, however, were clean and friendly and have done really good work
Anonymous Posted on 02/12/2017 , work completed 02/12/2017
Customer Service
Design, manufacture, ground preparation and erection of an Orangerie with other associated house modifications and alterations. Professional, courteous, honest and at all times at pains to do their very best for the customer and especially calm and constructive when faced with the inevitable unforeseen difficulties and problems that are always encountered during works of this nature.
George Posted on 01/12/2017 , work completed 01/12/2017