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Trusted Traders

Frames Conservatories Direct - An Ultra Installer & Independent Network Member

Logo on white
Opening Hours
Today - 10:00–16:30
  • Monday 10:00–16:30
  • Tuesday 10:00–16:30
  • Wednesday 10:00–16:30
  • Thursday 10:00–16:30
  • Friday 10:00–16:30
  • Saturday 10:00–16:30
  • Sunday 10:00–16:30
Profile thumb fcd logo for web

4.9

19 Reviews

About

Frames Conservatories Direct are a family run business, trading in Bury St Edmunds since 2001. We install throughout East Anglia and have showrooms in both Bury St Edmunds and Ely.

We are a bit different to most of our competitors - we don't employ hard-sell, pressure techniques.  Customers come to us with a need for home-improvement (which could be windows, doors, a conservatory, exterior cladding, a brick-built extension or, a garage or loft conversion etc.) we talk through the options with them before giving them a price.
 
Our fitting teams are all employed by us and are polite, professional and efficient and receive great feedback from our customers.  Every fitter is qualified to NVQ Level 2.

We are proud of the repeat business we get from customers and we are one of the few installers in the area who have a BSi Kitemark for Window Installation.

We have two showrooms for you to visit so you can try products before you buy them.

In addition we are now an approved Ultraframe Installer.

What we do

  • Glaziers

    • Double glazing installation
    • Timber windows
    • Sash windows
    • Window consultants
  • Double glazing

    • Double glazing installation
    • Double glazing suppliers
  • Doors

    • Bi-fold doors
    • Patio doors
    • Timber doors
  • Builders

    • Conservatories
    • Extensions
    • Loft conversions
    • Garage conversions
  • Canopies

  • Roofers

    • Guttering, fascias and soffits
  • More Services

    • orangeries
    • cladding
    • awnings
    • porches
    • conservatory roof

Customer reviews

4.9
19 reviews
Customer Service
4.9
Quality
5.0
Value
4.8
Sort by
A pleasure
Customer Service
Quality
Value
Good company, a pleasure to do business with. Professional, efficient, with a keen customer focus.
Alan, Suffolk10/02/2019
My review
Customer Service
Quality
Value
Good job overall.
Gary, Cambridgeshire11/12/2018
Quality Service
Customer Service
Quality
Value
From our initial enquiries we experienced friendly, efficient and professional service. Fitters were prompt, friendly and professional. Product is top rate. We are more than satisfied and would happily recommend the company.
Richard, Suffolk12/10/2018
Brilliant professional.
Customer Service
Quality
Value
From start to finish work was carried out very professionally. Sales person was a dream, not pushy but friendly & helpful, knew the business.
Kaz, Norfolk03/09/2018
French doors & new internal window
Customer Service
Quality
Value
Recommended by a friend after excellent service, cannot fault the contact and fitting service and very pleased with the finished result.
Michael, Suffolk17/08/2018
A most satisfactory job.
Customer Service
Quality
Value
From start to finish, the job of replacing our windows was handled in a most professional and friendly manner. There was no sales pressure. The job started and finished on schedule. All the staff were friendly and helpful. A brilliant result.
David, Suffolk07/08/2018
Canopy
Customer Service
Quality
Value
Very happy with product - fitters were professional, friendly & did an excellent job. Left site very tidy.
Iain, Suffolk03/08/2018
Very good work done on time
Customer Service
Quality
Value
I had two new composite doors to replace 18 year old UPVC doors. I found the Ely office to be better than the Bury St Edmunds office. A price was agreed. I was contacted for a site survey which was done on the day and was then advised a provisional date for installation. About a week later I was contacted by the installation team to confirm the date and time of the installation. The installers arrived on the due date and were extremely tidy with their work, which including cleaning up afterwards and taking away all rubbish.I would I recommend FCD? Yes, but beware the sales team at the Bury office may not be on the ball!!! First impressions count, but overall I am glad I gave them a second chance.
Leonard Evans10/07/2018
Very good service overall
Customer Service
Quality
Value
Wrong door fitted to start, but soon corrected with the one that we wanted. Very good service overall.
Roger, Suffolk06/07/2018
Excellent results!
Customer Service
Quality
Value
Excellent work from all involved in the process from initial chat with showroom salesman, installation and feedback and checking from salesman again. We are very happy with the quality and the professional approach from all concerned.
David, Suffolk22/05/2018