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Frank Alarms LTD

Logo on white
Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours
Profile thumb img 20140325 131251 01 01

3.9

5 Reviews

About

We are a family run company specialising in security for your home and business. We supply and install a wide range of Alarm Systems, CCTV and Fire Alarms, and can repair or upgrade your existing security systems. Our knowledgeable and friendly team are regularly praised for their efficient and friendly customer service - please give us a call and let us know how we can help you.

What we do

  • Alarm and security equipment installers

    • Access control
    • CCTV installation
    • Alarm installation
    • Door entry systems

Customer reviews

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Reviews summary

3.9
5 reviews
Customer Service
3.4
Quality
4.6
Value
3.6
Sort by
Frank Alarms - Excellent Service
Customer Service
Quality
Value
I called Frank Alarms on Monday morning to enquire about having an alarm fitted. A member of their team came round the next day to see what we needed. They were very friendly and detailed in their assessment of what we might require without being pushy. Two days later we had a fully fitted alarm system that is both easy to use and effective. I found them very easy to deal with and I wouldn't hesitate to recommend them to my friends and family. The price was also the best that I could find.
Ian McEwan02/02/2017
Saved ...twice!!!!
Customer Service
Quality
Value
Two issues in the space of a couple of years, and saved both times in situations that seemed like we were doomed.With the most recent problem, which was also solved in the most effortless way, which is what you really want. As my job mainly deals with reactive issues, these are the companies you want,,,top class.
ravstar1319/01/2017
Dubious business practice
Customer Service
Quality
Value
Frank Alarms did a fine job of supplying and installing an alarm for me in December 2015. At the beginning of November 2016 they sent me an invoice for a service which had not been done and for which no contract existed. I didn't pay it. I have had 4 further demands for payment in which they implied that a contract existed between us. These demands made threats about my insurance. I would be wary of any company which issues invoices and demands for payment without having done any work.
Grumpy18/01/2017
The trader replied (on 19/01/2017)
Hello, To be compliant with our governing body we have to offer a maintenance contract after the first year from the install. This is not compulsory for you to take out with us. We also have to send out two further reminder emails offering the maintenance contract with the invoice attached. If you reply after the first letter saying that you either want the maintenance contract or not this will be the end of the matter. As we are well aware, people are busy and don't always see the first email/have time to reply so we send out a further two reminders with the invoice attached. Again this is to be compliant. There is a link on the email for you to book your appointment for the service visit from our engineers. If you do not wish to take out the contract, just let us know and we will remove you from our records and you will not receive any more follow up emails. In regards to the "threats" made about your insurance, we just make our customers aware that if you don't have a maintenance contract it could invalidate your insurance. Some insurance companies will insist that you have a maintained alarm system. if you choose not to take out the maintenance contract, it could have implications if you are burgled. We are happy to explain this if anyone receives the first email and doesn't understand as to why they have received it - please just call us in the office and we can make the situation clear. Frank Alarms
Alarm fitting
Customer Service
Quality
Value
Very helpful and friendly local team, arrived on time and very helpful.
magmcm11/01/2017
The trader replied (on 19/01/2017)
Many thanks for you kind review. Frank Alarms
Frank Alarms security company
Customer Service
Quality
Value
We have been using Frank Alarm for 15 years now. We had a burglary last week and an engineer came on site to read the logs of the alarm which showed that it was faulty and therefore did not register the intruder but did register a false alarm.So the police was not contacted. We had the alarm serviced the previous week. The engineer did not report any faults at all, he just advised to change the battery which was a few years old and so we did. So this is not satisfactory and we did not even receive any apologies from the company.
The Reviewer29/01/2016