Hello, To be compliant with our governing body we have to offer a maintenance contract after the first year from the install. This is not compulsory for you to take out with us. We also have to send out two further reminder emails offering the maintenance contract with the invoice attached. If you reply after the first letter saying that you either want the maintenance contract or not this will be the end of the matter. As we are well aware, people are busy and don't always see the first email/have time to reply so we send out a further two reminders with the invoice attached. Again this is to be compliant. There is a link on the email for you to book your appointment for the service visit from our engineers. If you do not wish to take out the contract, just let us know and we will remove you from our records and you will not receive any more follow up emails. In regards to the "threats" made about your insurance, we just make our customers aware that if you don't have a maintenance contract it could invalidate your insurance. Some insurance companies will insist that you have a maintained alarm system. if you choose not to take out the maintenance contract, it could have implications if you are burgled. We are happy to explain this if anyone receives the first email and doesn't understand as to why they have received it - please just call us in the office and we can make the situation clear. Frank Alarms

Many thanks for you kind review. Frank Alarms