We had several leaks. A local roofer advised us tiles had slipped after the battens below them had rotted away, to get 3 quotes for re-tiling and remarked that no-one was short of work then. FRBS appeared promptly and gave a quotation. He said that once the roof was stripped other repairs might be seen to be needed. We accepted and were told he'd be back to us within 2 weeks with a start date. A day or two later we phoned him as we were worried by wind and rain forecast. The next day he told us he'd rescheduled a job, so we'd be next, timing depended on weather etc,. Three days later we got a phone call around noon to ask if they could come and erect scaffolding, within the hour. Once our roof was stripped, many of our roof timbers turned out to be rotten. We were given a quotation for the extra work, more than doubling the first quote, but after we had seen mobile phone video of what was needed. We also opted for a sloping tiled roof rather than treating the flat roof, when agreeing the extra timber work. The work was carried out well. We were waterproofed when necessary, successfully. Good quality branded materials were used. The work was managed throughout by the director alongside his other jobs. Once we had 3 teams, from separate company vans, working on different tasks. They were all polite, competent, tidy and cheerful, even on a rainy winter day when a team loaded 3 pallet loads of roof tiles up to the top of the scaffolding.