Gloucester Road Gearboxes Limited

I am upset to read your review as it is factually incorrect and unrepresentative of your experience of our company and our hard working staff. All of our telephone calls are recorded; I have therefore taken the time to listen to all of them, our staff was extremely informative and friendly throughout. In addition they worked hard on your behalf to get you the best discount (£515+vat). I was personally in the shop when you came to collect your vehicle. I witnessed your interaction with our staff, they were professional and friendly I do understand that it is upsetting to have a repair bill but you are blaming GRGB for it when we are not at fault. These are the facts, GRGB provided Bridgeyate Motor services with a reconditioned gearbox on 14.01.21. The Gearbox was supplied to them with a Service and Maintenance schedule and a warranty registration card. The free 6 month service did not take place with us or with Bridgeyate Motor Services. You told us that you thought you only had the service if there was a problem. A service is to maintain. If there is a problem you should report it immediately not wait for the 6 month service. The six month service would have prevented the situation you have found yourself in. Regardless, we told you we would help you as much as we could because we empathized with you not because we were at fault. As I said at the beginning of my reply, I cannot express how disappointed we are with your review, but wish you all the best.

Dear Alex, Thank you for taking the time to leave a review and for your valued custom. Best wishes Team GRGB

Hello, I am so sorry you are unhappy with the oil change, without knowing your name or vehicle I am unable to comment specifically on your comments. How ever, I can confirm that it is impossible to overfill a gearbox with oil and that filter changes are dependent on the vehicle and type of oil change you have. Most importantly, if you are not happy with any work we have completed we would like to see the vehicle and put it right, we do not quote our customers for a job that we have already completed and they are unhappy with. I would like you to call Leigh on 0117 9541 424 so that we can clarify the issues and help you. We are a small business and customer satisfaction is extremely important to us. (If you have any issues with our work I would like to draw your attention to our complaints procedure, which you can find on the contact us page of our website.) Best regards Team GRGB