Grays Locksmiths Ltd

We have UPVC porch doors, installed over 25 years ago, but recently noticed that the latch on the door was permanently stuck inside the door mechanism, so we were unable to close the door with the latch, however, with the handle upwards, the latch did protrude, so we were able to close, properly secure and lock the door. I did try a recognised lubricant on the latch but it didn't work, so I contacted Grays Locksmiths as they repaired locks on UPVC doors. I was contacted by Andy who arranged for Luke to call round to see what he could do. Luke was friendly, helpful and straight away, got on with the job of examining the door but had to remove the locking strip to see what the the problem was. He established that it was likely to be the mechanism that needed to be replaced but that this particular part was now obsolete. He took pictures of the locking strip/mechanism and measurements and said they would contact some of their suppliers for a replacement part and that I would hear from them in a few days. A few days later I received a call from Andy who informed me that although the part I needed was obsolete, they had found a compatible door locking strip and mechanism which would fit our door and we arranged convenient date/time for Luke to call. Luke came today to replace the locking strip and mechanism and asked me to try the new lock out and it worked brilliantly. Many thanks to Andy/Luke for a fantastic service. I have no hesitation in recommending Grays locksmiths.

I needed a panel replacing on my back door, to get rid of an old cat flap. It's a job I have put off for ages, and I wish I would have contacted Grays Locksmiths much sooner to get it sorted. Excellent service, great price and very friendly. I would highly recommend them to anyone in the area looking for high quality work.

Business like, friendly and honest. Not incredibly cheap at £150 to fix a broken patio door lock (I'm clearly getting old) but he had to replace the lock gearbox (I could see how the old one had fallen apart) and it took him half an hour. So with travel, time, parts, expertise it was pretty reasonable. I'd certainly use them again.

Called on the morning of the 11th, quick, polite response on the phone including prices, the engineer came that afternoon and fixed the lock system very pleasant gentleman engineer, clean and tidy in his work would definitely recommend this company.

Danny arrived on time and simply got on with the job in a professional yet friendly manner. Totally trust worthy. Job done . Thank you Danny.

Excellent service. Our door now opens and closes again as well as it did when it was first fitted.

I cannot thank Grays enough for helping me in my desperate hour of need. I found myself unexpectedly locked in the house, rang Grays they immediately picked up the phone and arranged for Danny to come round to fix the door. We weren't sure at first what the problem was but after talking some time to figure it out Danny replaced the doors gearbox, this is a part that thank fully Grays stock in the van so he replaced the part straight away without having to wait. The whole process took around 20 mins max. I can't thank you enough. Grays you guys are amazing.

Having found suddenly, on Easter Monday, that my front door key couldn’t turn, and lock the door, I rang Grays to see if they could come out. Within 1.5 hours, Danny arrived, with face mask and gloves on, keeping his distance but still very friendly and polite! He quickly replaced the locking system, explained the guarantee and payment was made swiftly.. and I was safe again! Phew! Will definitely use this company again!

I phoned at 10am and Danny arrived an hour later. Changing of locks was very speedy and Danny was helpful and friendly. I needed spare keys for a door that wasn't having locks replaced, Danny sent photos to his office to see if they could source them for me. Half hour later, the office phoned and directed me to where I could buy the keys myself, at a cheaper rate than requesting a locksmith to do it. Very pleased with the service, honest and reliable. Will definitely be using again and wouldn't hesitate to recommend.

Very speedy response, work completed less than 24 hours after my first (non-urgent) enquiry. Friendly, efficient service.