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Greenscape Energy Ltd

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4.8

116 Reviews

Opening Hours
Today - 09:00–15:00
  • Monday 09:00–15:00
  • Tuesday 09:00–15:00
  • Wednesday 09:00–15:00
  • Thursday 09:00–15:00
  • Friday 09:00–15:00
  • Saturday 09:00–15:00
  • Sunday - Closed

About

Ipswich-Based, Suffolk & Norfolk Trading Standards approved renewable energy and eco-plumbing business covering The East of England.

Speak to us for investments in your home, large commercial installs and eco-friendly new-builds.

We can help you with Solar PV installs, Air Source Heat Pumps, and achieving greater efficiency from traditional heating systems.

Our products are fully-accredited and are chosen for their reliability, high efficiency, low maintenance and durability. Unlike many other renewables companies we are not tied to any suppliers, which allows us to design, source and supply the best and most suitable system for your requirements.

Speak to us to book a free energy survey where we can identify money and energy saving options for your property.

What we do

  • Renewable energy

    • Solar panels
    • Air source heat pumps
    • Biomass
    • Solar water heating
  • Electricians

Customer reviews

4.8
116 reviews
Customer Service
4.9
Quality
4.9
Value
4.7
Sort by
Excellent quality installation
Customer Service
Quality
Value
The team all arrived within half an hour of each other and, with the exception of one problem which, after discussion on both sides was agreed. The installation progressed and all aspects of work were carried out to a very high standard of professionalism by roof panel installer, electricians and carpenter. All mess was cleared away and the work took only a day to complete. The scaffolders did an excellent job in difficult confined circumstances. Since the installation the office has been in touch several times to make sure everything is OK and have been very helpful in helping with computer based applications and advice. A job well done.
Customer in Suffolk Posted on 24/02/2020 , work completed 05/02/2020
Professional and prompt
Customer Service
Quality
Value
Solar panels and battery fitted as per schedule, by friendly and considerate workers. Before and after queries dealt with efficiently. Highly recommended.
Suffolk resident Posted on 14/02/2020 , work completed 04/02/2020
Good job
Customer Service
Quality
Value
Surveyor was very helpful and efficient and answered all my questions. Actual installation went well and a faulty inverter was changed within 24 hours.
Customer in Norfolk Posted on 05/02/2020 , work completed 24/01/2020
Solar panels & battery installation poorly organised and executed
Customer Service
Quality
Value
It took three attempts for the scaffolding contractor to produce scaffold acceptable to the roofer. The installer drilled through the main incoming cable during installation I had to insist it be replaced and not just shrouded. This meant the installation was not completed in one day as expected. The surveyor specified installation of equipment in a downstairs cupboard this was changed to the loft on the day of installation. One of the solar panels had deep scratches. The three batteries were installed loose, standing on their rear end, not as shown in the user manual. Fixing brackets were delivered but not used and not left behind. There were numerous clips, screws, wires etc left in the gutters and around the work site. I felt the work was rushed The basic installation was good value it was heavily discounted through a local government tendering scheme. The equipment has worked well for the first few days.
Customer in Norfolk Posted on 29/01/2020 , work completed 28/01/2020
Outstanding service
Customer Service
Quality
Value
From initial enquiry to installation and beyond, extremely professional and helpful. They provided a very detailed survey and information on what we could expect from an air source heat pump and solar panels. The work was carried out very carefully (in an old cottage) and is working well. Replacing an old oil boiler and immersion water heater has reduced our electricity bill and cut out oil. We have absolutely no hesitation in recommending this company.
Customer in Suffolk Posted on 02/10/2019 , work completed 17/08/2019
Heat pump installation
Customer Service
Quality
Value
The sales process was comprehensive with no hard sell. Very pleased with the installation of the Mitsubishi Heat Pump completed July this year. The installation crew were efficient and polite and although there were a few minor hiccups and communication issues, Greenscape were quick to respond in a professional manner, to ensure a quality job in the end. Follow up has been thorough. Greenscape are a company seeking to continually review and improve their systems and installation process. Commendable.
Customer in Suffolk Posted on 01/10/2019 , work completed 19/07/2007
Exemplar of top quality customer service
Customer Service
Quality
Value
Greenscape quoted for and installed an Air Source Heat Pump, to replace an LPG fuelled heating system. Many companies could learn from their approach to customer service. There was no hard-sell - just honest, enthusiastic and knowledgeable people, who clearly know their product in depth. The quality of their installation was great - the plumbing looks so good we've been showing it off to visitors. A few rough edges from the young installation team in terms of communication, but the quality of their workmanship and their commitment to doing a good job shone through. A couple of follow-up visits were required, to attend to one or two outstanding points - but again, they went the extra mile to ensure these were dealt with professionally, with all due care and attention. All in all, an exemplar of customer service.
Customer in Essex Posted on 03/05/2019 , work completed 12/04/2019
Superb
Customer Service
Quality
Value
Greenscape fitted 21 solar panels on 4 roof surfaces. Initial contact person very knowledgeable and not pushy. Quote and other papers delivered quickly. Team of 2 fitters (1 an electrician) were outstanding - helpful, friendly and perfectionism.
Patricia, Essex Posted on 01/03/2019 , work completed 01/03/2019
A wise choice.
Customer Service
Quality
Value
Very good service from the initial quote to installation. Kept us fully informed. Friendly & tidy staff who did a neat job & cleaned up after themselves. Broke 2 roof tiles which were an odd size from the 1950's, they managed to source replacements within the week. Would heartily recommend.
Donald, Suffolk Posted on 02/02/2019 , work completed 02/02/2019
Friendly and efficient
Customer Service
Quality
Value
Turned up on time, were friendly and polite. Got to work straight away and completed the work quickly with no fuss. Were helpful with any question I had and no mess was left behind I can only say I was happy and impressed.
Michael, Norfolk Posted on 01/02/2019 , work completed 01/02/2019