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Endorsed by Which? Trusted Traders

Greenways Plumbing & Heating

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4.8

7 Reviews

About

Greenways Plumbing Ltd are a local based plumbing and heating company that is run and managed by both David Abraham and Peter Stevens. They have been trading in the local area for over 20 years.

What we do

  • Heating contractors

    • Central heating systems (installation and servicing)
  • Gas installers

  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Boiler, central heating and gas engineers

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

4.8
7 reviews
Customer Service
4.7
Quality
4.9
Value
4.7
Sort by
Pleased customer- but communication needs improvement.
Customer Service
Quality
Value
After deciding to go with Greenways I tried to get the days booked confirmed- I didn't want to waste 2 days off for nothing (I've had my fair share of 'no shows' from other companies). It was very difficult to get an answer from Sharon in the office. All communication with her was difficult. One example, I wanted a smart control (highly recommended) and instead of writing 'Sure, we have these on offer' while adding a link of my choices, she just asked 'Which one do you want?'. I didn't even know what options I had. There were some other misunderstandings but I'll take some responsibility for that too- I've learned that I need to be SUPER clear with what I want. Having said all this, the guys coming to fit the boiler were exceptionally friendly and professional. They covered the floor and left the place tidy- it was quite a job due to new regulations. For some reason, the builders didn't put back some panels. I emailed the office and didn't get a reply for SIX days! So I paid a builder £180 to do it- adding to the cost. I later found out that Sharon in the office had been sick for a week, hence not responding. But you'd think a company had a plan B to reply to admin emails... Having said all this, they gave me a discount on the smart reader so that was nice. I'm still a happy customer, it was just the poor communication that caused me a lot of stress.
Customer in Greater London Posted on 15/07/2021 , work completed 23/06/2021
The trader replied (on 23/07/2021)
I am sorry to read this, however, this is a very inaccurate view on our overall service to this customer. Understanding now that the customer had received five quotations in the quoting stage of their works, we now understand conversations they would have had with other companies had not been had with ourselves when we attended to quote. This resulted in the customer being confused about what was offered from different companies and what we had priced for. We have delivered a very good quality installation, despite difficult circumstances, and communicated thoroughly to the customer for the whole duration. We are always available by phone or email to discuss any potential issues or grievances further.
Poor customer service
After I had submitted new boiler request online, I have been called by Greenways Plumbing right away. Engineer visit was offered Monday 15/02/2021 between 5-6pm. I was waiting until 7pm but nobody came or called to cancel. I have sent a text message to the same number (mobile) I was called from asking for updates but nothing came back. I didn't have any form of contact since and today is Saturday. I accept that Greenways were busy or maybe something else happened and they could not make the appointment and take the job. But good practice would be to call and inform the customer.
Customer in Greater London Posted on 20/02/2021 (Reviewer did not use service)
The trader replied (on 22/07/2021)
As previously discussed after we attended, we attended at exactly the time agreed, however, there was no answer. We rang the contact number we had and again, no answer. We waited for over 20 minutes before knocking the last time and again there was no answer and so we had no choice but to leave. It is never nice to have time wasted like this and to then have a review like this posted when we have done nothing wrong, is very disappointing. We are always very punctual and on the odd occasion there is something that delays us, we always keep our customers informed.
Recommended
Customer Service
Quality
Value
Competent service engineer
Martin Dowsett, . Posted on 14/06/2018 , work completed 14/06/2018
The trader replied (on 22/07/2021)
Thank you very much for using our services and your review on us.
Recommended
Customer Service
Quality
Value
Work completed on schedule. The plumbers were all polite, tidy and efficient.
Sharon Ledger, . Posted on 14/06/2018 , work completed 14/06/2018
The trader replied (on 22/07/2021)
Thank you for your review on our services
Non-straight-forward, was no problem.
Customer Service
Quality
Value
Assessing and repairing broken bathtub tap and faulty sink tap. Assessing future works for outdoor tap.
Which? Trusted Traders Consumer Posted on 16/09/2016 , work completed 16/09/2016
The trader replied (on 22/07/2021)
Thank you for using us and reviewing our services
Excellent performance
Customer Service
Quality
Value
Replacing a central heating filling loop and fitting a new mixer tap
Which? Trusted Traders Consumer Posted on 10/09/2016 , work completed 10/09/2016
The trader replied (on 22/07/2021)
Thank you for reviewing our services
Five star service !
Customer Service
Quality
Value
Installed a new central heating boiler with relevant new pipe work and power flushed radiators.
Which? Trusted Traders Consumer Posted on 01/09/2016 , work completed 01/09/2016
The trader replied (on 22/07/2021)
Thank you for your review on us
Plumbing Maintenance
Customer Service
Quality
Value
Various plumbing rectification issues involving shower mixer valves, new taps, re-routing waste pipes and tiling works all done to a high standard completed in a timely manner.
Which? Trusted Traders Consumer Posted on 28/10/2015 , work completed 28/10/2015
The trader replied (on 22/07/2021)
Thank you for reviewing us