Greenways Plumbing & Heating

Have used this company in the past and recall work was OK. However, twice in recent months I have called regarding a boiler service. Phone not answered and no responses to messages left.

After deciding to go with Greenways I tried to get the days booked confirmed- I didn't want to waste 2 days off for nothing (I've had my fair share of 'no shows' from other companies). It was very difficult to get an answer from Sharon in the office. All communication with her was difficult. One example, I wanted a smart control (highly recommended) and instead of writing 'Sure, we have these on offer' while adding a link of my choices, she just asked 'Which one do you want?'. I didn't even know what options I had. There were some other misunderstandings but I'll take some responsibility for that too- I've learned that I need to be SUPER clear with what I want. Having said all this, the guys coming to fit the boiler were exceptionally friendly and professional. They covered the floor and left the place tidy- it was quite a job due to new regulations. For some reason, the builders didn't put back some panels. I emailed the office and didn't get a reply for SIX days! So I paid a builder £180 to do it- adding to the cost. I later found out that Sharon in the office had been sick for a week, hence not responding. But you'd think a company had a plan B to reply to admin emails... Having said all this, they gave me a discount on the smart reader so that was nice. I'm still a happy customer, it was just the poor communication that caused me a lot of stress.

After I had submitted new boiler request online, I have been called by Greenways Plumbing right away. Engineer visit was offered Monday 15/02/2021 between 5-6pm. I was waiting until 7pm but nobody came or called to cancel. I have sent a text message to the same number (mobile) I was called from asking for updates but nothing came back. I didn't have any form of contact since and today is Saturday. I accept that Greenways were busy or maybe something else happened and they could not make the appointment and take the job. But good practice would be to call and inform the customer.