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Endorsed by

Which

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Trusted Traders

H2 Property Services (London) Ltd

Logo on white
Opening Hours
Today - 08:00–18:00
  • Monday 08:00–18:00
  • Tuesday 08:00–18:00
  • Wednesday 08:00–18:00
  • Thursday 08:00–18:00
  • Friday 08:00–18:00
  • Saturday 08:00–03:00
  • Sunday - Closed
Profile thumb h2 property services logo   vertical   no number

4.2

32 Reviews

About

A family run business, we are in our sixteenth year of providing our London customers with the best possible plumbing, gas, heating and drainage services. Striving every year to keep standards in our industry high.

PLUMBERS IN LONDON
Taps, leaks, WCs, showers, radiators, tanks, cylinders.

BOILER REPAIRS & CENTRAL HEATING INSTALLATIONS
Experts in domestic heating and hot water systems. 8 year extended warranty available on new boiler installations from Vaillant and Gloworm.

GAS SAFE ENGINEERS IN LONDON
All our gas engineers are Gas Safe registered. We service and repair domestic gas appliances and carry out Landlord Certificates.

NICEIC ELECTRICIANS IN LONDON
Lighting, electrical fault finding, fuse board upgrades, NICEIC certificates, PAT testing, rewiring.

DRAINAGE AND DRAINS JETTING / CCTV CAMERA DRAIN SURVEY
We unblock loos, urinals, sinks, internal and external drains including mains drains.

Labour guaranteed for a minimum of 1 year. We are proud to be Which? Trusted Trader.

What we do

  • Heating contractors

    • Central heating systems (installation and servicing)
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Electricians

    • Electrical testing services
    • Electrical emergency services
    • Electrical installations

Customer reviews

4.2
32 reviews
Customer Service
4.2
Quality
4.3
Value
4.2
Sort by
Avoid using at all costs. Workmen damage your house and soil your bathroom.
Customer Service
Quality
Value
I used this company to carry out gas and electric checks on my property prior to selling it. I’m absolutely shocked that 2 things happened. 1. The workman used my toilet and left it soiled. I don’t want to provide details, I’m sure imagination is enough 2. The was damage to a kitchen work surface that had to be repaired at a cost of £180 There was no one in the property during this time except the workman from H2, meaning it was obvious where the damage came from. Despite this, H2 refused to cover any of the damage to the property as their workman said he didn’t do it. They didn’t even offer to cover a portion of it. They did however offer to have my toilet cleaned for me (I refused to take this because I was so insulted by their refusal to pay for damage). There is a no way I would recommend using this company. Clearly mistakes happen and damage can happen too, I don’t mind that. But refusing to accept responsibility for it is incredibly poor and unprofessional.
Customer in Greater London21/07/2019
The trader replied (on 24/07/2019)
We are very sorry that we were not able to resolve this complaint amicably with the customer as we take all complaints very seriously indeed. H2 Property Services goes into and carries out work in approx 500 different London properties every week of the year and have done so successfully for the past 15 years. We can only do this by taking care and responsibility when carrying out our work and doing it professionally and well. Something I believe we do and which we are very proud of, whilst always trying to improve our service year on year. We have apologised properly for the electrician leaving any evidence, however small, that he used the bathroom. Having seen a photo (provided by the customer) I do however completely disagree with the implication of how the bathroom was left or that "imagination is required". Unfortunately when our employees are in properties for extended periods of time the use of the loo is sometimes required. With regard to the kitchen unit, the electrician has been spoken to and has no knowledge of the damage concerned - he was in the kitchen only to install a CO alarm by the boiler and a heat detector on the ceiling which he used his step ladder to install. Even with the threat of a negative review being posted by a customer we cannot always just agree to pay for repairs that are not to do with us which is what was demanded of us in this case.
More than fair in billing, excellent in all ways
Customer Service
Quality
Value
Smart, cheerful workers came out on time to repair a gas problem reported by another firm. This involved getting permission to go out on an existing scaffolding. The other firm had observed the problem from indoors. The H2 workers carefully examined the problem, including phoning the manufacturer, and determined that no repair was needed. H2 did not charge for this portion of the work. For the work they did, they cleaned up perfectly. We have used H2 before for work on our small flat and will be sure to use them again.
Customer in Greater London17/06/2019
H2 Plumbing and Gas safety certs
We have used H2 for a few years now for plumbing and electrics . They generally operate efficiently with good admin back up and pleasant professional staff . They have a plumber called Simon who is excellent .
Customer in Greater London12/06/2019 (Reviewer did not use service)
Went above and beyond what was required.
Customer Service
Quality
Value
I cannot recommend these guys highly enough. Fast, friendly, professional does not come anywhere near describing the service provided. Thank you H2 Property Services (London) Ltd. Within 24 hours of receiving a quote and me asking them to proceed. They had not only fixed my boiler but also mended another problem which required an electrician. The work took a lot longer than was originally quoted for, as always and required two trades. However, the final invoice was not a lot more than the original quote despite the extras. I would not have known the had been in, apart from the fact I had hot water and a pump that was now working. Nice one.
Customer in Greater London06/06/2019
Absolutely first class.
Customer Service
Quality
Value
I have used H2 for several years, having originally had the firm recommended by a friend. Over the years they have been brilliant at looking after both my plumbing and electrical issues. I have never come across anyone at H2 who wasn't utterly professional, friendly and reassuring, so this positive review is long overdue. This morning Leon came out to fix my gas problem and he was absolutely brilliant. He arrived bang on time (I just LOVE the fact that H2 give you a proper time of arrival, not some irritating 4 hour "window" like some other firms), got cracking straight away, solved the problem and then tested absolutely everything (boiler, flues, appliances) to make sure it was all safe. I don't often write reviews but felt compelled to do so this time. Thank you Leon (and Guy who came out last week to assess the problem) - you were fantastic. And I also want to mention John and Faye in the office - also first class too. Thank you all.
Customer in Greater London04/06/2019
Low pressure in Central Heating system
Customer Service
Quality
Value
I have used H2 for a variety of different heating & plumbing issues over the last 2 years and each time the engineer has been polite, on time and removes or covers his shoes when going upstairs. Each time the problem has been fixed and a couple of times the bill was lower than the quote. I cannot recommend this company more highly for value for money, trustworthiness and getting the problem fixed quickly!
Customer in Greater London17/05/2019
Fantastic service.
Customer Service
Quality
Value
Fantastic service. Head office team answered the million questions we had. Organised a speedy and very comprehensive quote with 5 options. We had a new boiler fitted promptly and efficiently. Highly recommend!
Customer in Greater London04/03/2019
Wonderfully efficient
Customer Service
Quality
Value
My electrician was wonderfully efficient, polite and tidy. He resolved my problem within minutes and I was very grateful.
Siobhan, London23/07/2018
Friendly, tidy and professional
Customer Service
Quality
Value
Jack arrived on time and explained what was going to happen. He was very respectful and friendly while doing the work required and cleaned up afterwards - not always common. He completed the work efficiently and was a pleasure to have in the house. Would recommend him to (***) again.
Joyce, London12/07/2018
Friendly and professional.
Customer Service
Quality
Value
Replacing an electric shower. First impression was the individual was friendly and professional. Listened to what I wanted from the job. The work was completed efficiently. I would use the service again and recommend to my friends or family.
Roisin, London06/07/2018