Endorsed by Which?

Hackworthy & Sons Ltd


1 Review

Opening Hours
Today - 08:30–18:00
  • Monday 08:30–18:00
  • Tuesday 08:30–18:00
  • Wednesday 08:30–18:00
  • Thursday 08:30–18:00
  • Friday 08:30–18:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.


We are a family run company based in Plymouth, Devon.

We have been carrying out removals in the South West, across the UK and worldwide for over 40 years.

We pride ourselves in providing a service which our clients can depend upon in what can be a stressful time.

We offer:

Inclusive Insurance Cover for all our clients.
An online quotation service for people moving into the area.
Quotations which we will honour for 3 months.
Provisional bookings in our diary

And most importantly knowledge and helpful staff who are on hand to answer any of your removal questions.

In our last customer survey 100% of our clients said our service met or exceeded their expectations.

Please feel free to call us to discuss your removal requirements in detail.

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services

Customer reviews

Why you can trust these reviews

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How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

1 reviews
Customer Service
Most of our belongings were damaged
Customer Service
We used Hackworthy & Sons for our move last November as they appeared professional and trustworthy. We received a number of quotes, and although Hackworthy were more costly than three others, we wanted to ensure our belongings were carefully handled. However, our experience was very poor, right through from the lack of communication and planning, but worst of all, the lack of care they showed for our furniture and other effects. First we had to keep phoning to check when the packers were arriving, then on the removals day they didn't arrive until well after 9am, and we ended up running nearly 3 hours late leaving our previous home. In the rush, it transpired that a lot of our furniture, sofas and other upholstered items, got put into a lorry with dirty plant pots, and weren't protected sufficiently for the journey. Next, the removals team didn't know where they were going, so we had to give them our new postcode. We had assumed that they would have been briefed on the situation at the other end, but this was not the case. The move was very stressful, and once the team had left we started to realise the extent of the damage. We are still unpacking and seeing more damaged items even now. Luckily we took out optional insurance and were able to make a claim for some items. But it hasn't covered the excessive damage and the time and stress it has and is causing us, trying to 'make good' as best we can, all our picture frames, furniture chips and scratches etc. Very disappointed
Customer in Monmouthshire Posted on 22/03/2023 , work completed 09/11/2022
The trader replied (on 24/03/2023)
Thank you for taking the time to leave a review. It is always disappointing to hear that a customer was not happy with the service provided and we always take the time to review if things could have been done better. I acknowledge that the crew were late leaving the property on the second day of the move and understand that this would have been stressful for both you and the new owners my apologies for this. I have however reviewed our tracking information and can see the crew arrived by 9 am. Also, my apologies for the damage caused during the removal. Our claims rates are very low, and your removal appears to be the exception - although I understand this doesn't provide you with any comfort. However, I would note that our insurance cover is provided within the removal price and not charged as an optional addition. This is because when customers experience damage steps can be taken quickly to ensure they receive compensation. Our crews are always briefed before the move and are provided with a jobsheet which details all the information for the job. However, it is not unusual for the driver to discuss the removal and delivery location with the customer especially if it is in a rural setting. If you had contacted us during the removal, we could have allayed your fears. I'm sorry to hear that you were not happy and am grateful for your feedback.