Hbc offer top of the range bathroom products however I am disappointed to say that the service offered by the staff and owner is poor. They offer a kind of superior person approach as if it is your fault that the expensive duravit toilet seat didn't come with the correct fixings. We had 4 visits to the shop to obtain a simple wing nut attachment that is critical to hold the seat on and had been left out or not even provided by Duravit. The Owner did provide new screws but with inappropriate nuts to screw the seat on. We sorted out the problem ourselves and went to another shop who gave us the right screws. A couple of things to note. 1. A Duravit replacement toilet seat is very expensive £114 for our one. 2. HBC evidently didn't check what was delivered to them before passing the seat onto us. (Too much bother I expect...£114 not enough to spend) 3. I struggle to understand any business in this day who doesn't understand the customer and wants to get it right first time. We replace many bathrooms and future business is key. We won't be dealing with HBC.