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Endorsed by Which? Trusted Traders

Heath Windows & Doors Ltd

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4.8

63 Reviews

Opening Hours
Today - 08:00–18:00
  • Monday 08:00–18:00
  • Tuesday 08:00–18:00
  • Wednesday 08:00–18:00
  • Thursday 08:00–18:00
  • Friday 08:00–18:00
  • Saturday 09:00–16:00
  • Sunday - Closed

About

Heath Windows and Doors have over 30 years experience in providing high quality windows and doors in UPVC and aluminium covering South Wales.

We are a Solidor Composite Door Premium Installer

"Where Service and Quality come as standard"

What we do

  • Double glazing

    • Double glazing installation
  • Doors

    • Bi-fold doors
    • Patio doors
    • Timber doors
  • Glaziers

    • Sash windows
    • Double glazed units
    • Double glazing installation
  • More Services

    • composite doors
    • upvc windows
    • solididor doors

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
63 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Prompt, polite, very friendly, clean and tidy.
Customer Service
Quality
Value
Lots of work done, 2 bays, 3 windows, sliding patio doors and a front door with surround. Work was almost finished but a door surround frame was damaged, NOT THEIR FAULT. Replacement ordered straight away and will be sorted on Tuesday 23rd. Noticed a difference straight away, no draughts, warmer, quieter and they look good as well. Would definitely recommend them.
Customer in Cardiff Posted on 19/11/2021 , work completed 12/11/2021
Wanted to keep it local and in Wales- was not disappointed.
Customer Service
Quality
Value
We are very pleased with the replacement windows and french style front door which were fitted by James, Trystan and Phil. James was first class with a confident and competent manner. He consulted with us throughout various stages and was very re-assuring. His workmanship and attention to detail was second to none. We knew we were in "safe hands". Trystan the young man who fitted one of the smaller windows also deserves a mention due to his workmanship- well done Trystan. The team were all very polite and nothing was too much trouble and at the end of each day everywhere was left clean and tidy. Thank you to Mark the surveyor for his suggestions and guidance when he initially visited our home. Thank you to Kathryn for her support and keeping us up to date with our order. We would be more than happy to recommend Heath windows.
Customer in Newport Posted on 25/10/2021 , work completed 26/05/2021
Good quality workmanship
Customer Service
Quality
Value
We had new sliding doors with Heath windows. Their customer service was prompt and responsive and above all, friendly! The installation went smoothly and the installers took pride in their work. All in all very pleased with the service.
Customer in Vale of Glamorgan Posted on 20/10/2021 , work completed 18/10/2021
Installation of a sliding patio door: very prompt, friendly and efficient service
Customer Service
Quality
Value
Heath windows & Doors was suggested as a suitable company to undertake the fairly urgent replacement of a large old “tilt and turn” unit which had suddenly ceased to close properly. A view of the excellent and informative website, which enabled me to get a very good idea of the final cost, inspired me to visit the showroom, where I was shown around by a very friendly and open Max - there was no attempt at a “hard sell”, merely the provision of relevant and useful information. The impression was of a “family” firm which was eager to come and do a good and thorough job, even though my requirement must have been very modest compared with the large window-replacement jobs which they were no doubt used to doing. Although a lead time of about ten weeks was quoted, I asked for my installation to be completed before the cold weather set in, as my old patio door no longer closed properly: they said that they would do their best to fit me in between larger jobs - and, sure enough, I was surprised to receive a very prompt offer of a free “slot” for installation, long before I expected! The installation teams did a first-class job, staying at the end to do a thorough cleaning of the area surrounding the new door. Everyone was friendly and helpful, and wasted no time in getting down to work. Excellent service throughout: I can thoroughly recommend them and will definitely call on them again when my windows need replacing.
Customer in Cardiff Posted on 03/10/2021 , work completed 23/09/2021
Heath Windows - Newport Dream Team Fitters!
Customer Service
Quality
Value
Excellent service. Professional, efficient team of fitters. Very hard working. Pleasure to have around and cleaned up very well after. Very pleased with the result - total of 8 windows.
Customer in Cardiff Posted on 28/09/2021 , work completed 25/09/2021
Superb Service
Customer Service
Quality
Value
From the start of the process, I have found the service I have received as outstanding. It started with Bryn the salesman who was open and honest from the start and was clear that they would not be the cheapest quote I would have but they were the best in quality and service and how right he was. The quality of the product is excellent and everything I asked for on day one of fitting and the team turned up at the time they said they would. The fitters Rich and Phil were exceptional and the quality of their work was outstanding and the level of detail they went to ensure I was happy surpassed my expectations. I would strongly recommend the company to anyone looking for replacement windows and doors.
Angela Posted on 26/07/2021 , work completed 23/07/2021
Professional, a pleasure to do business with
Customer Service
Quality
Value
From my first contact to the work being completed Heath Windows & Doors were very professional and courteous - a pleasure to do business with. The company kept to their scheduled visits and when it came to fitting our new door were able to do the job earlier than they first thought. Those fitting the door worked well and completed the work on time and left the hallway clean. Would certainly use Heath Windows and Doors again.
Customer in Cardiff Posted on 13/03/2021 , work completed 11/03/2021
Fantastic work ,clean,and helpful
Customer Service
Quality
Value
Heath windows, what a fantastic company, came out have a quote then measured and a few weeks later had a call to say they can fit, their is no hanging about, James, Peter and Reece turned up and were very polite and got stuck into their work. We had three windows put in, they did a fab job and tidied up any plastering around the window edges, Also they really gave the house a good clean up, I was even thinking of asking them if they wanted to come clean for me ha ha...This is a family owned company, very good price for our windows, I was quoted 2 grand more from another company. And there wasn't a patch on the windows I had from Heath Window, Also Bryn and Catherine the secretary kept you up to date and answered any questions you needed answered, Thank you all.
Customer in Cardiff Posted on 21/01/2021 , work completed 21/01/2021
Excellent work
Customer Service
Quality
Value
Had a new front door fitted by Heath Windows and Doors, they did a great job. They turned up on time and worked all day and left the place spotless. I'm very pleased with my door and it looks fab. I would certainly have them again and would have no problem recommending them.
Angela Jones in Cardiff Posted on 13/01/2021 , work completed 08/01/2021
A very professional company
Customer Service
Quality
Value
Heath Windows supplied and installed a new front door, French windows and sash windows throughout the house. At all stages - consultation, survey and installation - I have been so impressed with their attention to detail and professionalism. I was not looking forward to the installation - imagine having all your windows removed in December! But Richie and his team were meticulous and tidy and also very entertaining. What a delightful group of people. Thoroughly recommend Heath Windows .
Customer in Cardiff Posted on 15/12/2020 , work completed 10/12/2020
Bay windows replaced - excellent job
Customer Service
Quality
Value
Heath Windows have recently completed the installation of seven vertical sliding sash windows at the front of our house. We are very pleased with the finished result, the quality of the product and the way the installation team carried out the work. They were cheerful, tidy and thorough, and clearly took pride in doing a good job.
Customer in Caerdydd Posted on 03/10/2020 , work completed 18/09/2020
Thoroughly recommend
Customer Service
Quality
Value
We had Heath Windows fit a new composite front door yesterday. What turned out to be a bit of a tricky Job, ended up being fitted and finished to perfection. All mess cleaned up before leaving too. The team were polite and a pleasure to have in our home and we would definitely use again.
Customer in Cardiff Posted on 17/09/2020 , work completed 16/09/2020
Excellent service
Customer Service
Quality
Value
We have just had patio doors, side windows and a back door fitted. The service has been excellent throughout the whole process. We are very pleased with the quality of the work. Would highly recommend.
Customer in Caerphilly County Borough Posted on 12/06/2020 , work completed 11/06/2020
Quality service
Customer Service
Quality
Value
From point of sale to installation,Heath Windows have been excellent. We have had several windows replaced, including a large bay and patio doors. Their fitters (Ritchie, Rees and James) were very polite, nothing was too much trouble, workmanship is excellent. They are very Mindful that they are working in your home, always cleaning up before they leave. Very happy we chose them, quality product and quality service, highly recommend. Thank you
Customer in Cardiff Posted on 08/06/2020 , work completed 05/06/2020
Faultless service!
Customer Service
Quality
Value
I cannot recommend this company enough. From start to end everyone was so helpful and professional. On the day the door was fitted they arrived early, covered everywhere with dust sheets and got to work. Fitter was very competent, pleasant and professional. The door is beautiful, the quality is spot on and I’m a happy customer! Cannot fault them.
Customer in Vale of Glamorgan Posted on 19/01/2020 , work completed 09/01/2020
Can’t recommend highly enough
Customer Service
Quality
Value
From the moment we met Miall we were put at ease. Everything from Heath Windows and Doors website to their showroom and advise was easy. Miall is not pushy and explains everything thoroughly. We ordered a Composite door and are over the moon with it. The installers, their own staff, were first class and ensured they cleaned as they went and left us with literally nothing to do. I recommend Heath Windows and Doors without hesitation.
Customer in Cardiff Posted on 07/10/2019 , work completed 07/09/2019
Excellent all round job!
Customer Service
Quality
Value
We got a composite front door to replace our existing old upvc door. Excellent personalised service by Hywel at the showroom. Then, the installation was done brilliantly by Ritchie & Rhys! Had some minor adjustments that had to be done three weeks later, so, I contacted Hywel, within 1.5 hours, Ritchie and Rhys came to the house to do the minor adjustments! Excellent pre sales and after sales service, two thumbs up! and a great looking and sturdy front door too!
Customer in Cardiff Posted on 13/02/2019 , work completed 24/01/2019
Front Door
Customer Service
Quality
Value
Really pleased with the finished product. Quality door and fitters. Both Ritchie and Rhys were professional and hard working. They did a fantastic job of fitting the door.
Customer in Caerdydd Posted on 08/02/2019 , work completed 22/01/2019
5 star service from start to finish
Customer Service
Quality
Value
Good information and communication, but no hard sell. Quality products (door and side panel for us, and windows for our relative) installed by a friendly and professional team, who came on time, worked solidly and cleaned up thoroughly. We will definitely use Heath Windows again and are happy to recommend!
Customer in Cardiff Posted on 05/02/2019 , work completed 04/02/2019
We love our new front door.
Customer Service
Quality
Value
Their showroom is nicely laid out and well worth a visit. Hywel was very patient in showing us all the colour and glass options as well as the range of hardware available. In the end we chose a blue Solidor with half-length glass panel and wow, what a transformation to the front of our house. Not only does it look great from the outside, but our little hallway looks much lighter and brighter as well. Fitting was painless and efficient. James and Phil obviously take a real pride in the quality of their work and left everything clean and tidy at the end. We’re so impressed we’ve already asked Heath Windows to replace our French doors at the back of the house!
Customer in Caerphilly Posted on 26/01/2019 , work completed 22/01/2019
Reliable, professional, and highly recommended!
Customer Service
Quality
Value
I recently had double glazed windows fitted in two rooms, and I couldn’t be happier with the service or product which I received. As a new homeowner, I had originally found the process daunting when acquiring quotes and advice from other businesses. This was not the case with Heath Windows. The day after I contacted HW for a quote, Miall came to measure the windows which needed replacing, and explained the process in full. There was no hard sell, and I felt comfortable asking questions about aspects of the work which I didn’t understand. Once I had confirmed that I would like to proceed, the fitting service was quick, and Miall ensured that I was informed at all times about how the process was to take place. Less than a couple of weeks later, Mark came to fit the windows in less than a day, and worked around my own work commitments. Mark was incredibly professional, and left the workspace in a scrupulously clean state once finished. From the beginning to the end of the process I had complete trust in the timeframes and professionalism provided by Heath Windows, and would highly recommend this business following my positive experience.
Customer in Cardiff Posted on 26/01/2019 , work completed 25/01/2019
Six windows
Customer Service
Quality
Value
Richard and Rhys fitted my new window. They were pleasant, polite and helpful. They cleaned up during the work and at the end of the day. I'm very pleased with how the windows look, would recommend Heath Windows.
Customer in Cardiff Posted on 21/01/2019 , work completed 17/01/2019
Great work. Great company
Customer Service
Quality
Value
Heath windows and doors have recently fitted 5 sash double glazing units for us. We used them previously for doors. Very happy with the quality and the fit. Whole team have been excellent as has the communication. We got a number of quotes and with heath there was no hard sell or BS. Would strongly recommend and will use again
Chris Williams Posted on 20/10/2018 , work completed 20/10/2018
Professional
Customer Service
Quality
Value
I first heard of Heath Windows a couple of years ago when I asked my network to recommend a window/door supplier. Based on the recommendations I didn’t want to risk anyone else (& their prices are competitive) They supplied and fitted my French doors into garden. Based on that positive experience I asked them back to quote for windows in remainder of my house. I think they’re a professional company- unlike 99% of other suppliers they actually care about their reputation. Wishing them every success.
Gillian McCue Posted on 02/10/2018 , work completed 02/10/2018
High quality and friendly service
Customer Service
Quality
Value
The team arrived at the time they'd specified and got started straightaway. Friendly, polite and tidy throughout. As well as several replacement windows, we had a new door fitted which required some brickwork, concrete flooring and some panelling to fit an unusual space. The careful survey beforehand meant that all of this was achieved first time and is absolutely spot on. We would definitely recommend them to anyone.
Emma & Simon Posted on 22/09/2018 , work completed 22/09/2018
New Porch
Customer Service
Quality
Value
Fantastic service from the start. I would highly recommend Heath Windows. When I first made contact via email Kevin looked at the existing porch on Google Earth and gave me some options. Brinley then called to my home to show samples and he measured up. I was still undecided at this point but I wasn't pressurised in anyway. I then visited the showroom and again there was no pressure. Finally I made a decision and once again Brinley visited me to deal with the paperwork and discuss suitable dates etc. Once the porch had been made the fitters turned up promptly at 8am. They done a fantastic job and were clean and tidy. I would recommend Heath Windows from start to finish.
Gillian Posted on 19/09/2018 , work completed 19/09/2018
Excellent company
Customer Service
Quality
Value
This is not the first time we have had windows by them all I can say is their work and politeness was excellent. Thank you Heath windows for an excellent experience.
Keithrs Posted on 19/09/2018 , work completed 19/09/2018
Fabulous front door professionally fitted.
Customer Service
Quality
Value
After speaking to our salesman, Kevin, who was happy to answer all of my questions, I finally decided on the solidor for our home. The whole process from start to finish was extremely professional. The fitting was of the door was done very efficiently and when finished, I was shown how to care for the door properly. I still smile everytime I open and close it. We have received many compliments from our visitors and friends. I would not hesitate to recommend Heath Windows to others.
Eleni Morrison Posted on 11/09/2018 , work completed 11/09/2018
Happy to recommend
Customer Service
Quality
Value
I needed a new front door and a new side door in the house we bought last year. I consulted 2 national and 2 local companies. Heath Windows was the second most expensive, but were the clearest about all the costs involved. They also were the most confident about dealing with a specific issue we had. The survey was undertaken with care and discussion with me. When the doors arrived however, the side door was too small. It had to be re-made and was fitted 2 weeks later. This did cause some issues as the alarm company had to visit twice. HW was honest about the error however and apologetic. I am very pleased with both doors and the quality of the fitting is excellent.
Siankay Posted on 03/08/2018 , work completed 03/08/2018
Love my new doors and conservatory
Customer Service
Quality
Value
I moved to Penarth in January knowing that my house needed major work, but nor realising how much! The conservatory needed to come down and the back and front doors needed replacing. Various big company representatives came out with promises and talk which did not go down well with me at all. Then Kevin from Heath windows arrived. He did not do the patter, he spoke sense and discussed what was needed and what could be done in the space we had. He was sensitive to the fact I had a restricted budget and a ball park cost was mentioned which helped me to plan effectively. The designs were drawn up and then he came back with them plus the ideas for the porch window and screen. Mark came and surveyed and liaised with my builder. It all went seamlessly. The doors were fitted and look amazing (neighbours say so) and the conservatory (fitted by Mark and James) is now up and looks so good. I am so very pleased and would always be happy to recommend these guys who work so hard but enjoy their work too. Thank you so very much
Priscilla MH Posted on 14/06/2018 , work completed 14/06/2018
Beautiful, quality door from a professional company
Customer Service
Quality
Value
After designing my own door on the company website 4 weeks I had my stunning Solidor front door and panel fitted over the weekend. I'm really, really pleased with my new doorway. It's everything I was expecting and much more. The fitter Mark was brilliant - A real expert. The finished job is 1st class. I've already had neighbours and Family commenting on how beautiful it looks I'd highly and confidently recommend this Company to friends, Family, neighbours and anyone looking for a quality composite door at a reasonable price. Windows next :-) Shelley
Michelle Duggan Posted on 04/06/2018 , work completed 04/06/2018
Highly recommended
Customer Service
Quality
Value
Heath Windows did a fantastic job replacing my front door and we are over the moon with the look and quality. Would recommend visiting thier showroom, and talking with thier knowledgable staff. The fitting process was really quick and easy, they did a great job, quick and tidy. We have lots of comments about our new door even from the postman! Will be using Heath Windows again when we replace our back door and recommend them to family and friends.
Windust Posted on 28/05/2018 , work completed 28/05/2018
Fantastic
Customer Service
Quality
Value
Having had a fantastic service 5 years ago we recently decided to appoint Heath Windows and Doors again to do our current house. We have not been disappointed. Fantastic work once again. High quality product fitted by friendly polite, clean and tidy work crew. Sold to us by a great sales man. And finished and checked by the great managing director Miall, who is superb! Thank you once again for a great service, we will continue to recommend you, and use you for the next house!
Natwick Posted on 25/05/2018 , work completed 25/05/2018
Prompt and professional
Customer Service
Quality
Value
We are very pleased with our new windows and doors. The fitters did an excellent job and were very good at cleaning up after themselves. We would definitely recommend Heath Windows.
David, South Glamorgan Posted on 01/05/2018 , work completed 01/05/2018
Quality product, quality service
Customer Service
Quality
Value
I choose Heath Windows & Doors after lots of research & so glad I did. The survey, fitting procedure & subsequent return visit for a small fault were carried out expertly. Highly recommended.
Arthur, Gwent Posted on 26/04/2018 , work completed 26/04/2018
The trader replied (on 01/05/2018)
Arthur, was a pleasure dealing with you, glad we were able to sort that fault ASAP and replace the part. Anything you need from us in the future you've got our number Hywel
Good quality and reliable service
Customer Service
Quality
Value
We have used Heath Windows a few times and have been happy with each job done. The service has been quick, reliable and flexible. We have had patio doors , a front and back door with a side window. There is always plenty of choice. There is no hard sell and prices are what they are. I regularly recommend the company and family and friends have been just as happy.
Michelle Posted on 23/04/2018 , work completed 23/04/2018
Great job from a lovely company
Customer Service
Quality
Value
Having had the back door and windows replaced last year, Heath windows returned to replace my front door and upstairs window. Helpful, friendly service from initial consult through to installation - everything is fully explained and they helped me pick out a stylish new front door within our price range. Added bonus, Heath windows have worked with another company to encase our stained glass fan light so we can keep one of the original features of the house - it's being done at the moment, can't wait to get it back and see how it's turned out!
Ruth Elizabeth Posted on 23/04/2018 , work completed 23/04/2018
The trader replied (on 01/05/2018)
Hi Ruth, Thanks for your kind comments, The fan light is currently under production and i'll be in touch very shortly. Regards Hywel
Health Windows & Doors Ltd
Customer Service
Quality
Value
Lost a plug at bottom of door. Contacted Heath's, Who had previously fitted. They came around once in the area and supplied/fitted FOC. Nice one lads, top service, top company. Many thanks!
Which? Trusted Traders Consumer Posted on 23/04/2018 , work completed 23/04/2018
The trader replied (on 01/05/2018)
Thanks Mr F - anything you need in the future you've got our number Cheers Hywel
Outstanding Customer Service & High Quality Workmanship
Customer Service
Quality
Value
Heath Windows & Doors installed new front door and internal porch doors in December 2017. They provided a first rate service exceeding my expectations from start to finish. All members of the sales and installation team were extremely professional, courteous and friendly. The online design tool was simple to use and produced an accurate visual of the final installation. The in-house fitters were meticulous, clean and tidy. Their attention to every detail and obvious pride in their work resulted in an outstanding job. I would highly recommend this company and would have no hesitation in using them again.
SteveNorthCardiff Posted on 22/04/2018 , work completed 22/04/2018
Top-class service
Customer Service
Quality
Value
New windows throughout my house, as well as front and conservatory doors, all designed and installed to the highest standards. The work was done to schedule and with a minimum of disruption. Service after the installation has been excellent. I would recommend Heath Windows and Doors without reservation.
Gareth Posted on 22/04/2018 , work completed 22/04/2018
Highly recommended!
Customer Service
Quality
Value
Heath Windows replaced our front door in 2016 and did such a good job that we asked them to install 18 windows in 2017. Once again, they exceeded our expectations in everything they did. Mark and James, the window fitters were amazing. They had very high standards and cleaned up after themselves every night. The sash windows installed are of a great quality and we noticed a difference immediately, including lower energy bills in the winter. Our initial contact was Miall, who is great and dealt with all our queries really promptly, which sped up the whole process. We have nothing bad to say about this company!!
Claire Cyncoed Posted on 22/04/2018 , work completed 22/04/2018
Composite front door
Customer Service
Quality
Value
I recently had a composite door fitted by Heath Windows and Doors and I am really pleased with my experience throughout. At the initial appointment I was given some great advice, a range of options and a ‘no-pressure’ environment. The price was very competitive and the fitting service and aftersales was top notch. The guy who fitted the door was very friendly and considerate and left the surrounding area spotless. I even received a phone call afterward from Heath Windows to check that I was happy with everything. I’m happy to support and recommend an independent business especially with them going the extra mile to make everything hassle free.
Francis Posted on 22/04/2018 , work completed 22/04/2018
High quality work and high quality windows
Customer Service
Quality
Value
Heath replaced all seven of our front windows in March including 2 big bays. We were attracted to the company initially by the quality of the windows they use and by their clarity and business-like approach at the estimate stage. We are very pleased with the quality of their work. Despite a couple of hiccups as a result of the weather and a blocked motorway, the work was completed within a week. The installers were extremely helpful, putting up curtain rails and making a repair to a leaky gutter in the course of their work and they were extremely tidy, cleaning up at the end of the day. The owner came at the end of the job to check that we were happy with the work. Most of all we are delighted with the windows. They look exactly like the wooden ones they replaced and they have transformed the comfort and noise level in the house.
JeffG1 Posted on 18/04/2018 , work completed 18/04/2018
Highly recommend Heath Windows
Customer Service
Quality
Value
The service was exceptional from quotation, the knowledge and advice from Kevin made it very easy for us to decide what we wanted. The installation was quick, clean and professional. We are extremely happy with the doors, windows and porch we had installed. Excellent service, quality products and value for money, highly recommend Heath Windows.
Cardiff19, . Posted on 18/04/2018 , work completed 18/04/2018
Bay window installation
Customer Service
Quality
Value
Fantastic, very professional team who offered great advice. Seamless service from start to finish. Would use again, thoroughly recommended. Thanks for a great installation and service.
Sian Thomas Posted on 17/04/2018 , work completed 17/04/2018
Happy flat that now feels like home
Customer Service
Quality
Value
We ordered three replacement casement windows. We have a flat of cast concrete construction with brick outer. The new windows now mean we have no ingress of smoke from our neighbours and we can open and close the windows so we have extra fire escapes and new vistas of the street. once closed the room heats so quickly. The fitters had personality and worked efficiently and with little fuss and created no mess. Not the cheapest but also gave us cheaper option. we went for higher rated security for saleability. It's been just over a month and its a joy to live with these windows.
Jennifer Posted on 17/04/2018 , work completed 17/04/2018
Excellent quality and service
Customer Service
Quality
Value
Anthracite grey windows throughout house. Very helpful sales team, great price, excellent work by the installation team who are all in-house employees, one stop shop, and after care service. Would highly recommend Heath Windows and Doors to anyone. Already looking at procuring a new front door from these guys!
Neil Thomas Posted on 17/04/2018 , work completed 17/04/2018
Professional job
Customer Service
Quality
Value
We are very happy with the work undertaken by Heath Windows and Doors. Hywel at the office and Mark and James the two workers who came to the house, were professional, capable and helpful. They undertook the job to a high standard and left everything neat and tidy.
John, South Glamorgan Posted on 16/04/2018 , work completed 16/04/2018
Review of customer service
Customer Service
Quality
Value
It had taken Heath windows more than 3 months to respond to a service call. The firm denied having received my emails dating back to December 2017 concerning a faulty window despite acknowledging them at the time. It was not until April 2018 the problem was resolved. Alice
Alice H Posted on 27/03/2018 , work completed 27/03/2018
The trader replied (on 24/05/2018)
Just to clear up any confusion, we had an email from you when we were closed during the holiday period. Our director responded during this time. We have since apologised several times for not dealing with it at the time. We made a mistake, as humans do. In March you sent through a new enquiry form which went into our spam folder, we have addressed this with our IT Providers. The next time you contacted us by post in April we called and emailed straight away and booked in a service call. The relevant parts were ordered and fitted when you were next available, out of hours to suit your availability. We feel that, after the initial communications mix up, we have lived up to our very high standards. We have hundreds of 5 star reviews from satisfied customers for this very reason. We can only apologise again for this initial mix up, we have taken steps to ensure that this does not happen again. Wishing you the very best for the future, please don't hesitate to contact us if you need us again. Best Wishes Heath Windows & Doors Ltd
Another highly satisfied customer
Customer Service
Quality
Value
Having had front bay windows and patio bi-fold doors installed by Heath in the past, we had no hesitation in inviting them back to replace our remaining windows. As expected, their high degree of professionalism and courtesy, from Sales through to Installation whilst in our house, was exemplary. We are delighted with the result and have not experienced such a clean and tidy installation! Unfortunately (for Heath), we have no more windows that need replacing!
Mike 01, . Posted on 14/03/2018 , work completed 14/03/2018
Fantastic
Customer Service
Quality
Value
Fantastic from start to finish! When Kevin came and quoted for new windows and doors for pretty much the whole house, they were not the cheapest, however it is definitely true that you pay for top notch quality. We had 2 doors and 5 windows replaced and the service we received from Kevin, Hywel and the installers was first class! I left the key to the house with Hywel and they pretty much got on with it, when we came home after work they’d even cleaned and steam mopped without us even leaving the vacuum out for them! The attention to detail was fantastic and all finishing touches were of the highest quality! Simply cannot praise them enough, will definitely use again!
LiamJM Posted on 07/03/2018 , work completed 07/03/2018
The A Team
Customer Service
Quality
Value
I cannot recommend Heath Windows and Doors enough. I have just had them to replace windows and doors front and back in my house. A tired old Edwardian house has now come back to life with a twist of 21st Century modernity. From the moment Kevin came to quote and tell me I could have what I wanted. I knew I had made the right decision. He advised but didn't dictate. The opening meeting was a taster of things to come. The fitting team of Mark and James (The A Team!) were fantastic. Courteous, professional, tidy, dedicated and just brilliant. If only everybody I had employed to update my new home had been as good I would have had an easier time. Thanks to everybody who made this a fantastic experience, see you later in the year to finish the rest of the house. As I said earlier I cannot recommend and praise you enough.
Neil Watkins Posted on 02/02/2018 , work completed 02/02/2018
Superb quality products and great service
Customer Service
Quality
Value
New windows and a front door have transformed our tired, dated looking house. Mark and James (the fitters) were very professional and made the work as easy as it could be. We have had many comments (to Mark and James) about how great the house looks and I sincerely hope that others follow suit. Very impressed with the overall finish in an old and wonky house!
Nathan Woolls Posted on 12/09/2017 , work completed 12/09/2017
Very happy to use
Customer Service
Quality
Value
I have had 4 windows, a back door, a new front door and most recently patio doors fitted by Heath Windows. I am very happy to use the company - they are easy to contact and I would recommend them to others.
Which? Trusted Traders Consumer Posted on 01/08/2017 , work completed 01/08/2017
Great from start to finish
Customer Service
Quality
Value
Heath Windows & Doors replaced my front door for me and everything was great from start to finish. You pay for what you get and I was very happy I chose this company to do the job. Spot on job - would absolutely recommend.
Which? Trusted Traders Consumer Posted on 19/07/2017 , work completed 19/07/2017
Good reputation
Customer Service
Quality
Value
I chose this company because of their good local reputation and I'm very happy I did so. They fitted a new front door for me - came out on time, were clean and did a quality job. Would be happy to recommend.
Which? Trusted Traders Consumer Posted on 18/07/2017 , work completed 18/07/2017
Would recommend
Customer Service
Quality
Value
I had some double glazing windows and doors fitted by this company in June. I was very happy with the people who came out to fit them and have had no remedial issues. I would be happy to recommend the business to other people.
Which? Trusted Traders Consumer Posted on 13/06/2017 , work completed 13/06/2017
A reputable company
Customer Service
Quality
Value
I had a few windows fitted by Heath Windows. They stuck to the quote and everything ran exactly as it should. They are a very reputable company, which is why we chose them, and I would be happy to recommend them to others.
Which? Trusted Traders Consumer Posted on 05/06/2017 , work completed 05/06/2017
Happy with work
Customer Service
Quality
Value
I had 2 bay windows fitted at the front and back of my property and also some back doors. I am very happy with the work that was done and would certainly recommend the business to others.
Which? Trusted Traders Consumer Posted on 17/05/2017 , work completed 17/05/2017
Reputable company
Customer Service
Quality
Value
I had a front door fitted by Heath Windows. The service was great and the company is very reputable. I would definitely recommend to others.
Which? Trusted Traders Consumer Posted on 05/04/2017 , work completed 05/04/2017
Heath Windows - Excellent service!
Customer Service
Quality
Value
Good work at a good price. Some issues a couple of years later (door seals coming loose at the bottom) but they came out quickly and took the time to rectify the problems at no cost. Excellent customer service.
Markemoon, Which? Consumer Posted on 01/02/2016 , work completed 01/02/2016
My Review
Customer Service
Quality
Value
New front door.
Mr Maxwell, South Glamorgan Posted on 05/08/2015 , work completed 05/08/2015
Which? Local Review
Customer Service
Quality
Value
Rang them thursday evening, they came down on friday to suit me. Recommended a stronger type of door and frame at no extra cost, as the one i wanted would not have been suitable and weaker. The price was very reasonable and a lot cheaper than compared to some of the big companies i tried. Kept me informed of when the door and frame were ready and installed it to suit me. They were quick, efficient,very polite and all the mess was cleaned up and taken away the same day. I cannot praise them highly enough.
jimllfixit Posted on 22/11/2011 , work completed 22/11/2011
The trader replied (on 01/05/2018)
Thanks very much for your kind comments - Glad you're happy with your door