Heathlands Heating Services Ltd

- staff were all very polite, helpful, tidy on-site and the quality of work done was good. However, the following points mean we would not use Heathlands again: - took ages to get a quote (1 month) - engineer cancelled twice at short notice - at last, min could not get hold of requested parts so substitutes supplied (reduced quality) - on-site could not complete the job as quoted (on-site said unable to fit chrome waste bath trap & pipe as requested by the client and as agreed in the quote) - invoice included parts not supplied - invoiced in August for additional items and not clear what relates to - invoicing is confusing with little narrative and lots of detail on numbers so hard to follow - invoicing emails are not clear - no reference to quote or customer-specific situation Really liked the people and quality of work but the whole process was hard work and last-minute changes on-site is not good.

We asked Heathlands to rip out our bathroom and start again, including repainting, all new fittings and a shower instead of a bath. It really was a starting from scratch job. They were excellent and produced a bathroom that was just as we'd imagined. The quality of the work was high as were the shower etc. sourced by Heathlands. They even arranged for a skip for all the old bathroom fittings etc., to be taken away. We can't rate them highly enough. As well as the quality of workmanship they were friendly, helpful and wherever there was a problem they offered good solutions. We couldn't be happier with our new bathroom. We have used Heathlands for years, starting just from boiler maintenance and they have never had anything but the highest standards.

I needed my electricity system checked as I had a bulb that blew a couple of times within a few weeks. The check highlighted issues with my consumer unit and a couple of other things. The relevant parts were ordered and fitted during a repeat visit. Although I was warned that I might be without electricity for a few hours it was only off for a few minutes. Over the course of the two visits I was given advice and helped with light bulbs. I would highly recommend this firm. Their technicians are polite, friendly and very helpful.

I had a problem with a failed gas safety check on a boiler in a tenanted flat. The company that failed the boiler suggested we contact the manufacturer in case it was the boiler. It wasn’t. Mike and his team assessed the work and replaced a faulty flue and got the system working again. Happy tenant and happy tenant. Well done Heathlands, Mike and his team, excellent service. Chris

We found Heathlands as they had such a high recommendation rate locally. Needed annual boiler service so rang one morning and left a message. Received a prompt call back within an hour and they offered us a cancellation slot for first thing the next morning which was perfect for us. Engineer turned up in time and was polite and friendly. Work completed quickly with no issues - will definitely use again.

Our boiler/heating system stopped working on Easter Saturday. We called Corgi as an emergency. Heathland came out on Easter Sunday, assessed the situation and set up the repair and ordered the parts. As it transpired there were several issues relating to our 10 year old boiler but by Friday the boiler with all its new parts was working better and quieter than ever. While the boiler was being seen to I asked if another job could be done outside of the Corgi contract. The job was to reroute the piping relating to the pressure top up. Our pressure top up taps had been placed at the rear of our airing cupboard and were all but impossible to reach. This job was quoted for within a couple of hours and the job was beautifully done on the same Friday that the boiler was repaired. I am very grateful indeed to Heathland for the way that both jobs were carried out; they were professional throughout and the engineers could not have been more courteous and helpful. Would recommend them to anyone requiring a first class, professional, job.

Have used Heathland services twice now for different boiler issues with one including a boiler service. When I contacted their customer service they were polite, helpful and spoke with a friendly manner. On both occasions when different engineers came out and diagnosed the boiler issue they explained to me in layman's terms what the problem was, I was grateful for that. The engineers were professional, polite and very tidy once they had done the repairs. When I booked the various appointments they were prompt and on time. Heathlands came highly recommended to me by a good friend who has used their services for a number of years now. They can add my loyalty to their services from now on after previous bad experiences and let downs from other plumbing services.

My boiler which is under 4 years-old boiler ceased working on a Tuesday . Worcester Bosch ( the boiler was under guarantee ) were unable to come out until Friday so I decided in view of the cold weather to get a local firm . A friend recommended Heathlands and they came out (on the Tuesday) diagnosed the issue. I got the quote within a couple of hours, I agreed it and the work was done that afternoon. Heathlands could not have been more efficient, professional or helpful and I thoroughly recommend them.

This is the second year we have used Heathlands for our boiler service. Very efficient and great value. Always professional and responsive if there are any follow up questions require. I would have no hesitation in recommending heathlands

I had a recommendation to use Heathlands and I am so grateful. From the booking to the work being undertaken, the whole process was flawless. There were 2 members of the team and both dealt with my problems and all of the items completed. I would have no hesitation in recommending Heathlands.