Heathlands Heating Services Ltd

I would definitely recommend Heathlands. Queries were responded to quickly and, most importantly, James arrived on time and did a good job with both the plumbing and tiling. Thank you.

We had our boiler serviced by an extremely nice chap, he was polite and friendly. Overall the service provided by Heathlands was first class! We are happy to recommend them.

They turned up when they said they would, were polite and efficient. They had fitted a new boiler last year and even when there was a problem they turned up with extra heaters to keep us warm. The staff in the office are always helpful and return calls, they just seem to know what they are doing and do it well.

Heathlands completed a bioler service and rectified a long standing issue with cold and clanging radiators by flussing the system, magnetic cleaning and installation of a new pump. The engineers were on time, friendly and offered advice as appropriate. Shoe covers were worn throughout the house and work was carried out in a tidy clean manner. Office staff too were quick at replying to emails to book in appointments around a busy hectic schedule.

We have used Heathlands several times and they have always been very polite, reliable and efficient. We are very happy with their services and would not consider looking elsewhere.

- staff were all very polite, helpful, tidy on-site and the quality of work done was good. However, the following points mean we would not use Heathlands again: - took ages to get a quote (1 month) - engineer cancelled twice at short notice - at last, min could not get hold of requested parts so substitutes supplied (reduced quality) - on-site could not complete the job as quoted (on-site said unable to fit chrome waste bath trap & pipe as requested by the client and as agreed in the quote) - invoice included parts not supplied - invoiced in August for additional items and not clear what relates to - invoicing is confusing with little narrative and lots of detail on numbers so hard to follow - invoicing emails are not clear - no reference to quote or customer-specific situation Really liked the people and quality of work but the whole process was hard work and last-minute changes on-site is not good.

We asked Heathlands to rip out our bathroom and start again, including repainting, all new fittings and a shower instead of a bath. It really was a starting from scratch job. They were excellent and produced a bathroom that was just as we'd imagined. The quality of the work was high as were the shower etc. sourced by Heathlands. They even arranged for a skip for all the old bathroom fittings etc., to be taken away. We can't rate them highly enough. As well as the quality of workmanship they were friendly, helpful and wherever there was a problem they offered good solutions. We couldn't be happier with our new bathroom. We have used Heathlands for years, starting just from boiler maintenance and they have never had anything but the highest standards.

I needed my electricity system checked as I had a bulb that blew a couple of times within a few weeks. The check highlighted issues with my consumer unit and a couple of other things. The relevant parts were ordered and fitted during a repeat visit. Although I was warned that I might be without electricity for a few hours it was only off for a few minutes. Over the course of the two visits I was given advice and helped with light bulbs. I would highly recommend this firm. Their technicians are polite, friendly and very helpful.

I had a problem with a failed gas safety check on a boiler in a tenanted flat. The company that failed the boiler suggested we contact the manufacturer in case it was the boiler. It wasn’t. Mike and his team assessed the work and replaced a faulty flue and got the system working again. Happy tenant and happy tenant. Well done Heathlands, Mike and his team, excellent service. Chris

We found Heathlands as they had such a high recommendation rate locally. Needed annual boiler service so rang one morning and left a message. Received a prompt call back within an hour and they offered us a cancellation slot for first thing the next morning which was perfect for us. Engineer turned up in time and was polite and friendly. Work completed quickly with no issues - will definitely use again.

Our boiler/heating system stopped working on Easter Saturday. We called Corgi as an emergency. Heathland came out on Easter Sunday, assessed the situation and set up the repair and ordered the parts. As it transpired there were several issues relating to our 10 year old boiler but by Friday the boiler with all its new parts was working better and quieter than ever. While the boiler was being seen to I asked if another job could be done outside of the Corgi contract. The job was to reroute the piping relating to the pressure top up. Our pressure top up taps had been placed at the rear of our airing cupboard and were all but impossible to reach. This job was quoted for within a couple of hours and the job was beautifully done on the same Friday that the boiler was repaired. I am very grateful indeed to Heathland for the way that both jobs were carried out; they were professional throughout and the engineers could not have been more courteous and helpful. Would recommend them to anyone requiring a first class, professional, job.

Have used Heathland services twice now for different boiler issues with one including a boiler service. When I contacted their customer service they were polite, helpful and spoke with a friendly manner. On both occasions when different engineers came out and diagnosed the boiler issue they explained to me in layman's terms what the problem was, I was grateful for that. The engineers were professional, polite and very tidy once they had done the repairs. When I booked the various appointments they were prompt and on time. Heathlands came highly recommended to me by a good friend who has used their services for a number of years now. They can add my loyalty to their services from now on after previous bad experiences and let downs from other plumbing services.

My boiler which is under 4 years-old boiler ceased working on a Tuesday . Worcester Bosch ( the boiler was under guarantee ) were unable to come out until Friday so I decided in view of the cold weather to get a local firm . A friend recommended Heathlands and they came out (on the Tuesday) diagnosed the issue. I got the quote within a couple of hours, I agreed it and the work was done that afternoon. Heathlands could not have been more efficient, professional or helpful and I thoroughly recommend them.

This is the second year we have used Heathlands for our boiler service. Very efficient and great value. Always professional and responsive if there are any follow up questions require. I would have no hesitation in recommending heathlands

I had a recommendation to use Heathlands and I am so grateful. From the booking to the work being undertaken, the whole process was flawless. There were 2 members of the team and both dealt with my problems and all of the items completed. I would have no hesitation in recommending Heathlands.

A very professional service, not only did Nigel do a very neat and efficient installation, he was very patient and accommodating for my over attention to detail that comes with me being an autistic customer. I was open about this with Heathlands because I know such interactions can really raise my stress levels. Nigel was very calm and took the time to work with me to take me through the installation process and check with me throughout that I was happy with the boiler and pipework placements. The installation was in a very restricted space envelope and Nigel happily checked dimensions 3 times to make sure we were both certain that the boiler would fit and none of the pipework would be visible once the kitchen units have been later fitted around the installation. I could not speak more highly of this company from the initial site visit to the support from Maxine in the office and Nigel in the on site work. I will definitely have Heathlands do my annual service and I will recommend them to everyone. Thankyou

Electrics throughout the house were inspected as they need to conform to EICR standards. The electrician arrived on time, completed the insection quickly and efficiently, all whilst strictly observing COVID protocol. He passed the circuits as good and issued the relevant Certificate.

Phoned Heathlands as we had no central heating. Spoke to Michael who was very helpful over the telephone and who came out the same day with a selection of possibly needed parts. He was therefore able to fix the problem straight away rather than the usual 'will have to order a part and arrange another visit' which I've experienced in the past with other companies. Previously we had a leak and this was also sorted out quickly. Communication with all members of staff has been excellent.

Dissatisfied with the prices & offer from my letting manager, to urgently replace a combi boiler in a rented apartment (15 miles from Heathlands base), I phoned Heathlands who had fitted boiler & immersion system at my home in previous years to see if they could help. Phoned on the Tuesday, was politely and friendly and quickly quoted on the phone, email quote arrived 10 mins later. Was better product & price than I'd been offered elsewhere. On Thursday, old boiler was removed and new one installed and running by end of day. Friday morning, Heathlands engineer turned up to check all was working fine. This company gets my full recommendation, they are very professional, carry out high quality work, take pride in their work and company, helpful, friendly. Quality products and competitive prices with excellent customer service. Well done and Thanks: Chris, Michael and Team.

We’ve had a few jobs completed by Heathlands recently from replacing a toilet and basin up to installing a new boiler. On each occasion the engineers were punctual, friendly and professional. They did top class work and tidied up very well after they’d finished. Everyone at the firm has been easy to deal with and communication from them has been great. Highly recommended!

Heathlands Done our annual service on our Boiler in November Arrived on time and did a first class job and the guy was very courteous. And adhered with all the COVID protocol Trevor Blackburne

Quick efficient reliable. Arrived in time slot given. Engineer professional friendly and extremely courteous at all times. Explained what was wrong Part needed arrived very quickly.The work was carried out to a very high standard. I would have no hesitation of recommending Chris and the team of gas engineers. Heathlands Heating are fantastic.

We were referred to Heathlands by our electrical fault Insurers who then walked away from our claim despite having a legal responsibility. That was the best thing as it happened as we asked Heathlands to treat us as a private customer. Their service, attitude and workmanship were first rate throughout. They were thorough, efficient and left nothing to chance, kept us informed along the way and filled us with optimism that they would resolve our issue. No stringing us along, but honest dealing. By early afternoon we knew where the fault lay and the engineer dealt with it. Not only that but he tidied everywhere he had been , cleaning it and leaving the house as it had been before cupboards, beds and all furniture had been moved. We have already recommended Heathlands and would recommend them in preference to any others on every occasion from now on.

The electrician was punctual polite and informative explaining things along the way. Very hard working cleaning up as he worked he never stopped till the job was completed.The job was bang on budget and I would not hesitate to use this company again.

Routine call out for diverter valve failure through Corgi insurance cover plus blocked pipework not covered so power flush of heating pipework and radiators carried out .This cured the problem Work carried out was efficient with care and impressed by the the engineers in appearance and helpful attitude with no mess. Very good communication on site and from office staff .

A very professional job from start to finish. All the employees I met at my home or spoke on the phone were helpful, informative and clear. The process was very stress free thanks to to the reassuring approach of all the people I dealt with. First major job I have had done in many years and I was delighted with the outcome. Thanks, Heathlands.

We chose Healthlands to replace our ageing central heating boiler with a combi-boiler. They arrived punctually to survey the job and provided us with helpful and knowledgeable advice followed by a detailed quote the same day. We invited others to quote; one was twice the price, the other surveyed but no quote arrived! The Heathlands team were on site for two days as expected and worked efficiently and carefully. The installation was completed and commissioned on time and is a very neat and tidy job completed by people who clearly take a pride in the work they do. They communicated well, explaining what they were doing, discussed options for routing pipework and provided full training on the new system before leaving the site taking away all debris and decommissioned items. An outstanding job, highly recommended.

The guys from Heathlands did a fantastic job, good communication from the start to the end and the work was done to a very high standard and everything was tidy and clean when they finished. They were also very kind and patient when right at the end of a very hard day when all they had to do was to show me how the Nest app worked i couldn't remember my passwords that i had set up before they came. I have had a lot of work done in my home over the years and i think Heathlands are the most professional whilst still being friendly and have done an excellent job. Thank you I will definitely be using them in the future.

We needed an old, unused by us, gas fire removed from our lounge. I called and was given a quote the same day. The quote was half the price of another quote we received from another company. The work was carried out a week later at a time and date convenient to us. Jamie carried out the work efficiently and tidily and even arranged for the gas board to come out and look at an issue with the valve that controls the pressure of gas delivered to our property. I would have no hesitation using Heathlands again and can wholly recommend them.

Excellent communication on the phone with Chris. He was so helpful with finding out the right electric shower to be replaced. He spent time finding out for us. Jamie came to replace it and he was very knowledgeable and a nice person to deal with. Done the job wonderfully and didn’t leave mess around. Very happy customer. Thank you so much.

The boys from Heathlands did a great job replacing our boiler and relocation it from the kitchen to the attic. Excellent service.

Heathlands are efficient, reliable and do a great job. Used them now on a couple of heating / plumber jobs and would never go anywhere else. Great service which so often hard to find.