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Trusted Traders

Heating Company (Cambridge) Ltd

Logo on white
Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed
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4.8

59 Reviews

About

Welcome to Heating Company one of the Eastern Regions leading independent heating and plumbing specialists. As a local family run business established in 1990, the company has now become the first choice for homeowners, landlords, letting agencies and commercial organisations serving the area around Cambridge, Newmarket, Bury St. Edmunds and Ely.

The Heating Company Team of qualified engineers have a combined experience of 57 years in the trade and can proudly say that we are Gas Safe and Oftec registered as well as being Worcester Bosch Accredited Installers.

Our comprehensive range of services includes:
*Boiler Installations
*Central Heating Installation & Maintenance
*Gas, LPG & Oil Boiler Servicing
*Annual Safety Certifications
*Emergency Breakdowns
*Plumbing Installation & Repairs
*Bathroom Design & Installation

What we do

  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler repair
    • Radiators and central heating
    • Boiler installation
    • Gas safety testing and inspection
  • More Services

    • worcester bosch accredited inst. extensives guarantees

Customer reviews

Reviews summary

4.8
59 reviews
Customer Service
4.9
Quality
4.9
Value
4.7
Sort by
New boiler and hot water tank supplied and fitted efficiently
Customer Service
Quality
Value
The new boiler and hot water tank were supplied and fitted most efficiently. Engineers arrived on time, did the work cheerfully and efficiently, and then left after cleaning up. I can't fault them. Thanks.
David Fuller25/06/2018
New Boiler Fitted
Customer Service
Quality
Value
Graeme the engineer fitted a new boiler for us yesterday he came at 8..00am and worked hard all day. He was very helpful and explained everything very well to us. We also had a new controller which was of a different type so we had to have that explained to us as well which he did very well. He cleaned his mess up and left with everything working and very neat and tidy. We was also worried about the hole in the wall that the pipes went through as we had previously had mice get in with the old boiler, he very neatly blocked the hole with foam and made it safe and secure. I would certainly recommend "The heating company" and fitter Graeme
MikeJen22/06/2018
The trader replied (on 28/06/2018)
As a family run business it's always good to hear that our customers are not only happy with our work but also our staff. We pride ourselves on having a great team so receiving such a positive review is awesome! We have passed your kind words on to Graeme and thank you for taking time to leave feedback :o)
Professional efficient service
Customer Service
Quality
Value
We have used the Heating Company for over 5 yrs. They have always provided a fast efficient service. Would definitely recommend.
Louise30/05/2018
The trader replied (on 28/06/2018)
Thank you for your review and positive feedback, it's nice to know you've been pleased with our service over the last 5 years...here's to the next 5!
Professional service - highly recommended
Customer Service
Quality
Value
Various faults in our heating system were quickly analysed by Pete who explained everything clearly and thoroughly to us. Repairs were carried out to a high standard, cleanly and efficiently. We also needed a new boiler urgently and this was promptly arranged by the office team at the Heating Company. This was fitted over the Christmas period by Pete and we really recommend him highly for his skill in problem solving, knowledge of heating systems, ability to work incredibly hard when fitting the boiler and sorting out some ancient blocked pipes - and all done with great friendliness and enthusiasm.
Which? Trusted Traders Consumer28/03/2018
The trader replied (on 04/04/2018)
Thank you so much for your feedback! Christmas is always a busy time for us so I'm pleased we were able to help you over that period and provide a service you were happy with. I have also passed your feedback on directly to Pete who was very pleased with your kind words...it's always nice to hear when you've done a good job! Thanks for taking the time to leave feedback and should you need us in the future you know where we are :o)
Great service and customer service
Customer Service
Quality
Value
Great service from the team. Fitted me in at short notice for a new boiler when it was snowing. Lovely installation team, very efficient and very skilled. Great to be warm again! Would thoroughly recommend them!
CDaubeney01/03/2018
The trader replied (on 21/03/2018)
Many thanks for your positive feedback, it was a pleasure to have helped you out at short notice. Please let us know if we can be of any further help in the near future. Regards. Heating Company
Great service.
Customer Service
Quality
Value
Really happy with the great service. Scarlet kindly fitted us in, when you were busy in the snowy weather. Pete was very helpful and knowledgeable and got everything fixed very swiftly. Thank you!
Karen, Hertfordshire27/02/2018
The trader replied (on 21/03/2018)
Excellent stuff! It was a chaotic time with the unwanted spring snow, but looks like we still managed to exceed some customers expectations. Thanks for taking the time to leave feedback ;-)
Disappointed
Customer Service
Quality
Value
I've previously had good service from this company but a more recent disappointment. I accepted a high quote to replace a drinking water tap, but they supplied one that did not fit the work-top. I also queried its poor quality and was told (wrongly) there are no differences in quality. They supplied another, but it was tiny and, again, poor quality. Eventually I had a good quality tap installed by another company at half the cost.
Eve Bell21/02/2018
The trader replied (on 21/03/2018)
We apologies that we did not meet your expectations with regards to the drinking water tap. I think there was communication breakdown with regards to your desired drinking tap and the look / quality, the Engineer and the Supplier that we appointed to source the replacement. In hindsight, we should of sent you a couple of photos prior to sending the engineer out again, or maybe sent a link so you could view the replacement and you could of made a decision if you liked it or not. Just to clarify, this works was on the back of a previous visit, where we successfully serviced and repaired your boiler for you, plus advised you required a further part (siphon sump cap), which you requested we posted the part out for you install yourself. There was no charge applied for any visits relating to the confusion with the Tap. Apologies again and if we can be of any further assistance in the near future, we are happy to give you a reduced rate service in order for you to regain your confidence with our services and we have made a note on your account to this effect. We hope to hear from you again some time in the near future. Regards Heating Company
Good professional job
Customer Service
Quality
Value
Good survey, clear conclusions and guidance on price and fitting. Excellent fitter who had to struggle a bit as he didn't have a mate on the day but he stayed on late to make sure it was all finished for us. Very tidy and careful.
Jan, Cambridgeshire16/01/2018
The trader replied (on 21/03/2018)
Jan thank you so much for taking the time to leave feedback with regards to your recent installation, it really does reassure others prior to using a new company. We will also pass on your feedback to the engineer. Please do let us know if we can be of any further assistance in the near future. Regards. Heating Company
Very pleased I choose above company
Customer Service
Quality
Value
Most impressed with their quality of work, expertise and professional. Would certainly recommend them to anyone. Fantastic job.
Malcolm, Suffolk11/01/2018
The trader replied (on 21/03/2018)
Many thanks Malcolm for your positive feedback - we are pleased to have been of service to you. Please do not hesitate to contact us in the very near future if we can be of any assistance. Regards. Heating Company
Amazing skill
Customer Service
Quality
Value
Pete, our engineer, located and carried out an exceptionally difficult repair of an underfloor pressure water leak. This was done with a high degree of skill & innovation, avoiding major disturbance to the building fabric. The result was an excellent, seamless repair. Throughout the work, Pete was extremely informative & helpful.
Annie, Suffolk05/05/2017